After following the operating instructions and reviewing the FAQ pages for televisions at www.tmaxdigital.com, contact
Customer Service at (877) 833-1888 between 7am - 10pm (CST). You may also email us at [email protected]. Have
information available including date of purchase, serial number and the issue with the unit. Should the issue be within the
limits of the warranty, you will be provided with an (RMA) authorization number and instruction on how to ship the unit.
Proof of purchase must be confirmed before any warranty service will be provided. Should a claim not be covered by the
limited warranty, you will be asked whether you wish to have service provided for a fee. If not, the unit may be shipped
back to you at your expense or at your option we will recycle it for you.
LIMITATIONS
Your LED panel is an innovative device that is manufactured to precise tolerances with active performing pixels of at least
99.9%. As such, it is NOT a malfunction to view multiple nonperforming pixels on your screen. All warranties implied by
state law are expressly limited to the duration of the limited warranty set forth above with the exception of warranties
implied by state law. The foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements
etc., with respect to repair or replacement of any parts. We shall not be liable for consequential or incidental damage or
exclusions and imitations of incidental or consequential damages, so the above may not apply to you.
For our Pixel Policy, please refer to our FAQ section of our website www.tmaxdigital.com
This warranty gives you specific rights though these rights may vary from state to state. Some states do not allow
limitations on the duration of the warranty or exclusions and limitations of incidental or consequential damages, so the
above may not apply to you.
17
WARRANTY AND CUSTOMER SERVICE
16
Limited North American Warranty
Model: Apex LE32D5
Limited One (1) Year Warranty
TMAX Digital Inc. warrants this unit against defects in material or workmanship and labor costs for a period of one (1)
year from the original date of purchase. During this period, TMAX Digital Inc. will provide service repairs when the unit
is shipped to the authorized service center. We will replace any defective part(s) with new or refurbished part(s) without
charge to you. If your unit is deemed not to be repairable, TMAX Digital Inc. will replace the unit with a new or refurbished
one at TMAX Digital’s sole discretion. It is the customer’s responsibility to retain original inner and outer packaging or
provide like packaging in order to protect the television from damage and facilitate the warranty process. The customer is
responsible for the transportation cost and insurance charges (if applicable) to the authorized service center. TMAX Digital
Inc. will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the television, should the unit
be damaged due to insufficient packaging, the warranty may be voided. You must receive a return authorization number
(RMA #) before sending the television in for warranty service. Service provided is warranted for the duration of the original
warranty or 45 days, whichever is greater.
Your Responsibility
The above warranty is subject to the following conditions: You must retain the original bill of sale to provide proof of
purchase. Call Customer Service or send an email for an assessment of the issue. Labor service charges for set installation,
setup, adjustment of consumer controls and installation or repair of any type of antenna or cable systems are not covered
by this warranty. Reception problems caused by inadequate antenna or cable systems are your responsibility. The
warranty extends only to defects in materials or workmanship as limited above and does not extend to any other products or
parts, or accessories that have been lost, discarded, damaged by misuse, accident, neglect, acts of God such as lightning,
voltage surges in the home, improper installation, or the serial number is rendered illegible. The warranty does not cover
cosmetic damage. TMAX Digital is not responsible for any DVD’s included in the shipment.
How to Obtain Warranty Service
