Specification English
-- E-13 --
5.
Technical Support
5.1.
Troubleshooting
Write problems
Symptom
Possible Causes
Solutions
Bad connection between
USB2.0 cable and your
Combo drive.
Ensure that USB2.0 cable is not damaged.
No drive recognition
Using other writing software
which not supports your
Combo drive.
Use the writing software provided with this
Combo drive. When using other software,
ensure your Combo drive is supported by
contacting the software supplier.
Using other writing software
which not supports your
Combo drive.
Use the writing software provided with this
Combo drive. When using other software,
ensure your Combo drive is supported by
contacting the software supplier.
Disc inserted upside down.
Reinsert the disc with label side up.
No power.
Check if the power cord is securely connected to
the connector.
USB2.0 cable isn’t
connected properly
Ensure the cable of connectors are not
damaged.
Cannot write
Install more than one CD
writing software
simultaneously.
Remove other writing software. Just keep one
software on your hard disk.
Wrote with another writing
software
If different writing software is used comparing to
the previous writing, errors may occur. Use
always the same writing software.
Cannot add writing on
CD-RW
Short of CD-RW capacity
Capacity of CD-R/RW media is limited to 650MB
(74 min-type) including lead-in, lead-out and
TOC data. Use a new CD-R/RW media if the
capacity is insufficient for the additional data.
CD-R/RW media not
compatible with the highest
speed.
Use the highest speed compatible discs or writ
with lower speed.
Defective CD-R/RW media.
CD-R/RW media may be dirty, scratched or
damaged. Rewrite on another CD-R/RW media.
Using other writing software
not bundled with your
Combo Drive .
Use the writing software provided with this
Combo drive. When using other software,
ensure your Combo drive is supported by
contacting the software supplier.
Source Drive not supports
highest speed on the fly.
Copy all files to hard disk, and then write from
hard disk to CD-R. Otherwise, please slow down
writing speed.
Source Disc is bad-quality
Make image files then burn image file onto the
CD-R/RW disc.
Cannot write at highest
speed
DMA function disable
Ensure to enable DMA function on both source
and target drives.
