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AOpen AX4SG Max II, Manual

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Chapter 8 Technical Support 

 

Chapter 8 Technical Support 

Dear Customer, 

Thanks for choosing AOpen products. We invite you to register at 

http://www.aopen.com

  to  become  a  Gold  Member  of  Club  AOpen  so  as  to 

ensure quality service in the future. In order to maintain the best service to every 
customer of us, we recommend you to follow the procedures below and seek help 
from our branches according to the region you buy the product. With your help, 
we can then continue to provide efficient and the best quality service to every 
customer. 

Thanks very much for your understanding! 

AOpen Technical Supporting Team 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

57

Europe Email: 

[email protected]

Pacific Rim:  

http://www.aopen.com.tw/tech/default.htm 

China:  

 

http://www.aopen.com.cn/tech/default.htm 

Germany:  

http://www.aopencom.de/tech/default.htm 

America:  

http://english.aopen.com.tw/tech/default.htm 

Japan:  

http://www.aopen.co.jp/tech/default.htm

Europe 

AOpen Computer b.v.   
Tel: 31-73-645-9516   
Email:

 

[email protected]

Tel: 49-2131-1243-710   
Fax: 49-2131-1243-999 

AOpen Computer GmbH.   

Germany 

AOpen America Inc.   
Tel: 1-408-232-1200   
Fax: 1-408-232-1280 

Japan 

AOpen Japan Inc.   
Tel: 81-048-290-1800   
Fax: 81-048-290-1820 

America 

Fax: 886-2-3789-5899 

Tel: 886-2-3789-5888   

AOpen Inc.   

Pacific Rim 

China 

艾爾鵬國際貿易

(

上海

)

有限公司

   

Tel: 86-21-6225-8622   

Fax: 86-21-6225-7926 

Summary of Contents for AX4SG Max II

Page 1: ... Quick Installation Procedure 9 3 2 Installation You Have to Know 10 Installing CPU 10 Installing CPU and System Fans 11 Installing Memory Modules 12 Connecting IDE and Floppy Cables 13 Connecting ATX Power Cables 14 Connecting Front Panel Cable 15 3 3 Other Installation for Your Reference 16 Setting CPU Voltage and Frequency 16 Connecting Serial ATA 17 Adjusting your Hard Disk Setting 18 Connecti...

Page 2: ...34 LED Indication 35 3 4 Jumper Settings 36 Chapter 4 Special Features and Utilities 38 RAID 38 Redundant Array of Independent Disks 38 RAID Configuration Utility 38 Serial ATA RAID for Silicon Image 3114 39 Silicon Image SATARaid GUI Overview 40 PBE Performance Boost Engine 41 SilentTek Noise is Gone 42 Other Useful Features 45 Chapter 5 Setting BIOS 46 Introduction 46 How To Use Phoenix Award BI...

Page 3: ...hapter 6 Installing Drivers 53 6 1 Installing Drivers 54 6 2 Installing Utilities 55 Chapter 7 Troubleshooting 56 Chapter 8 Technical Support 57 Model Name and BIOS Version 58 Register Your Motherboard 58 ...

Page 4: ...f Intel Intel Celeron Pentium II III and Pentium 4 are the registered trademarks of Intel Corporation The logos of nVidia are the registered trademarks of nVidia Corporation The logos of Microsoft Windows are the registered trademarks of Microsoft Corporation in America and other countries All the titles of the products and the trademarks mentioned in this manual are for the purpose of illustrativ...

Page 5: ...be careful when you see this mark It highlights mistakes that occur often during assembling or something you need to pay attention to Please wear a wrist strap and attach it to a metal part of the system unit before handling a component Alternatively you can also touch an object that is of ground connection or with metal surface Always unplug the power before you make any jumper setting Before you...

Page 6: ...ED 19 IrDA Connector 5 478 pin CPU socket supporting Intel P4 CPU 20 32 bit PCI Expression Slots X 5 6 SYSFAN1 Connector 21 USB2 0 Connectors X 2 7 CPUFAN Connector 22 JP24 BIOS Rescue Jumper 8 Intel 865G 865PE Chipsets 23 IEEE1394 Connectors X 2 9 184 pin DIMMs X 4 24 SYSFAN2 Connector 10 ATX Power Connector 25 Front Panel Connector 11 FDD Connector 26 JP14 CMOS Data Clear Jumper 12 IDE Connector...

Page 7: ...DEC onboard support 7 1 Channel USB Integrated in chipset USB 2 0 x 8 Integrated in chipset USB 2 0 x 8 IEEE1394 Integrated Agere 1394 Control Chip Integrated Agere 1394 Control Chip Slots AGP x 1 PCI x 4 Self Powered PCI x 1 AGP x 1 PCI x 4 Self Powered PCI x 1 Back Panel I O PS 2 Keyboard x 1 PS 2 Mouse x 1 USB Port x 4 LAN Port x 1 VGA Port x 1 COM Port x 1 Printer Port x 1 Speaker_Out x 1 Line...

Page 8: ...Pentium 4 CPU 400 533 800MHz System Bus AGP bus AGP 8X Slot Support ADD Card for AX4SG Max II For AX4SG Max II AGP 8X VGA Onboard ICH5 IDE Drives x 4 RealTek AC97 CODEC ATA 33 66 100 4Mbit Flash EEPROM x2 Serial Ports x2 USB Ports x8 Floppy Disk Drive LAN connect Component Intel Gigabit LAN Chip Parallel Port Serial ATA Ports 150MB s 8 ...

Page 9: ...ory Module 4 Installing HD CD ROM and SATA Disk etc 5 Connecting ATX Power Cable 6 Connecting Front Panel Cable 7 Installing AGP PCI Cards 8 Installing Other Devices USB Front Audio etc 9 Connecting Back Panel Ports Keyboard Mouse etc 10 Loading Default BIOS Setting CPU Frequency 11 Installing Operating System such as Windows XP 12 Installing Drivers Utilities 9 ...

Page 10: ...CPU package are impossible to be fitted in 1 Pull up the CPU socket lever and up to 90 degree angle 2 Locate Pin 1 in the socket and look for a golden cut edge on the CPU upper interface Match Pin 1 and cut edge Then insert the CPU into the socket 3 Press down the CPU socket lever to finish CPU installation CPU socket lever Socket Pin 1 Golden Cut Edge 10 ...

Page 11: ...N connector If you have chassis fan you can also plug it in SYSFAN1 or SYSFAN2 connector 11 SYSFAN1 Connector CPUFAN Connector SYSFAN2 Connector Note Some CPU fans do not have sensor pin so that they cannot support fan monitoring GND 12V SENSOR GND 12V SENSOR GND 12V SENSOR ...

Page 12: ...hich are very easy to recognize Insert the module straight down to the DIMM slot with both hands and press down firmly until the DIMM module is securely in place 12 Pin 1 Tab Note The tabs of the DIMM slot will clip to hold the DIMM in place when the DIMM touches the slot s bottom Key ...

Page 13: ...40 pin 80 wire IDE cable to floppy connector and IDE connector Be careful of the pin1 orientation Wrong orientation may cause system damage 13 Primary Master 1st Primary Slave 2nd Secondary Slave 4th Secondary Master 3rd Pin 1 ATA 66 100 IDE Connector FDD Connector Pin 1 ...

Page 14: ...s This motherboard comes with a 20 pin and 4 pin ATX power connector as shown below Make sure you plug them in the right direction We strongly recommend you to insert the 4 pin connector before connecting the 20 pin connector 14 ...

Page 15: ...pins If you enable Suspend Mode item in BIOS Setup the ACPI Power LED will keep flashing while the system is in suspend mode Locate the power switch cable from your ATX housing which is a 2 pin female connector from the housing front panel Plug this connector to the soft power switch connector marked SPWR 15 ...

Page 16: ...atio Pentium 4 1 8G 1800MHz 100MHz 400MHz 18x Pentium 4 2 0G 2000MHz 100MHz 400MHz 20x Pentium 4 2 2G 2200MHz 100MHz 400MHz 22x Pentium 4 2 2G 2200MHz 133MHz 533MHz 16x Pentium 4 2 26G 2260MHz 133MHz 533MHz 17x Pentium 4 2 4G 2400MHz 100MHz 400MHz 24x Pentium 4 2 4G 2400MHz 133MHz 533MHz 18x Pentium 4 2 53G 2530MHz 133MHz 533MHz 19x Pentium 4 2 6G 2600MHz 200MHz 800MHz 13x Pentium 4 2 66G 2660MHz ...

Page 17: ... also have to connect a power cable Please be noted that it is a jumper free implement you don t need to set jumpers to define a master or slave disk When serial ATA hard disks are installed on serial ATA ports the one connected on Port 0 SATA 1 will be set as the first boot device automatically Please note that it doesn t support Hot Plug in function 17 S P ATA ort2 S P ATA ort1 S P ATA ort6 SATA...

Page 18: ... after having them installed the problem may lie in the BIOS setting You can simply adjust BIOS settings to have them work properly After installing your hard disks properly you can directly go to BIOS setting screen for adjustment Simply pressing Integrated Peripherals Æ OnChip IDE Device Æ On Chip Serial ATA to choose your preferable mode If you have no intention of changing its original setting...

Page 19: ...ombined Mode If you have traditional IDE hard disks and serial ATA hard disks installed at the same time then you can choose this mode Under this mode you can randomly choose either IDE hard disks or serial ATA had disk as your first boot device But please note serial ATA will exist with IDE in a mapping way which means it will occupy one of the IDE Channel and leave you one IDE Channel only Enhan...

Page 20: ...5V For AX4SG Max II the AGP slot can automatically recognize an AGP or a Multiplexed Intel DVO Output depending on which cards being inserted such as AGP or ADD AGP Digital Display cards With an ADD card implemented to this slot Multiplexed Intel DVO output will provide high speed digital connection for digital displays or TV OUT functionality 20 Warning It is strongly recommended not adjust AGP P...

Page 21: ...ection user can transfer files to or from laptops notebooks PDA devices and printers This connector supports both HPSIR 115 2Kbps 2 meters and ASK IR 56Kbps Install an infrared module onto the IrDA connector and enable the infrared function from BIOS Setup UART Mode you can use this function Please make sure you connect correct orientation when plugging IrDA module 21 Pin 1 ...

Page 22: ... in orange when linking to network The left hand side LED indicates the transfer mode and will light in green when data is transferring at 100Mbps never lights while at 10Mbps but will light in orange when transferring in Gigabit s mode To enable or disable this function you may simply adjust it through BIOS To enable LAN wakeup function you have to set the Wake on PCI Card enable in the BIOS Powe...

Page 23: ...ovides eight USB 2 0 ports to connect USB devices such as mouse keyboard modem printer etc There are four ports on the back panel You can use proper cables to connect Front USB connector to USB modules or chassis front panel Pin 1 Pin 1 23 ...

Page 24: ...ct to devices that require high data transferring performance such as digital camera scanner or others IEEE 1394 devices Please use appropriate cables to connect IEEE1394 devices Pin1 Pin1 Warning Please note that Hot Plug is not allowed on IEEE 1394 headers doing so will burn the controller IC and damage the motherboard 24 ...

Page 25: ...ptical fiber and allows you to enjoy digital audio instead of analog audio Through two specific audio cables you can connect the EX_SOUND connector to our special EX_SOUND audio module which bears six ports for S PDIF and 7 1 Channel The output and input ports are shown as following 25 Center Subwoofer OUT EX_SOUND Module S PDIF OUT S PDIF IN Rear OUT S PDIF OUT RCA SSR_OUT Cable EX_SOUND Cable Si...

Page 26: ...ounding Out Connector This connector is designed to support 7 1 channels function Please connect SSR_OUT cable to the Green connector on the EX_SOUND module and this SSR_OUT connector onboard L GND GND R SSR_OUT Connector 26 ...

Page 27: ...UT cable to our specially designed EX_SOUND module all of which can be found in accessory Picture bellow represents the standard location of all speakers in 7 1 Channel sound tracks Please connect the plug of your front speakers to the green Speaker out port on the back panel of mother board rear speakers to black port side surround speakers to purple port and both of the center and subwoofer spea...

Page 28: ...el you ll be able to connect onboard audio to front panel through this connector By the way please remove the jumper cap from the Front Audio Connector before you connect the cable Do not remove this yellow jumper cap if your housing doesn t have an audio port on the front panel 28 Pin1 ...

Page 29: ...omes with a game port Joystick Midi for you to connect any midi devices or joysticks To use this function you have to have a joystick module and connect it with a game port cable to this port on the motherboard Pin1 User Upgrade Optional 29 ...

Page 30: ...herboard provides two serial ports One of them is on back panel connector and the other is on the upper left of board between PCI slots With proper cable you can connect it to the back panel of chassis 30 DCD SOUT GND RI RTS Pin 1 SIN DTR DSR CTS 1 ...

Page 31: ...Connecting CD_IN This connector is designed to connect CD Audio cable from CDROM or DVD drive to onboard sound 31 ...

Page 32: ...OS connect this header to a sensor somewhere on the chassis So whenever the sensor is triggered by lights or by the opening of the chassis the system will beep to inform you Please be informed that this useful function only applies to advanced chassis you may purchase an extra sensor attach it on your chassis and make a good use of this function 32 Pin 1 ...

Page 33: ... LAN Jack VGA Port Speaker Out Line In MIC In PS 2 Keyboard For standard keyboard which use a PS 2 plug PS 2 Mouse For PC Mouse which use a PS 2 plug USB Port Available for connecting USB devices Parallel Port To connect with SPP ECP EPP printer COM1 Port To connect with pointing devices modem or others serial devices RJ 45 LAN Port To connect Ethernet for home or office use VGA Connector To conne...

Page 34: ...Port Speaker Out Line In MIC In PS 2 Keyboard For standard keyboard which use a PS 2 plug PS 2 Mouse For PC Mouse which use a PS 2 plug USB Port Available for connecting USB devices Parallel Port To connect with SPP ECP EPP printer COM1 Port To connect with pointing devices modem or others serial devices COM2 Port To connect with pointing devices modem or others serial devices RJ 45 LAN Port To co...

Page 35: ...der POST Power On Self Test After POST diagnoses everything all right and finishes the booting the LED will stay on otherwise it will remain flashing to warn you that mistakes have occurred during POST AGP LED aims to protect your motherboard from being damaged by over voltage of AGP card When AGP Protection Technology is implemented this motherboard will automatically detect the voltage of AGP ca...

Page 36: ...r CMOS to restore system default setting To clear the CMOS follow the procedure below 1 Turn off the system and unplug the AC power 2 Remove ATX power cable from connector PWR2 3 Locate JP14 and short pins 2 3 for a few seconds 4 Return JP14 to its normal setting by shorting pin 1 pin 2 5 Connect ATX power cable back to connector PWR2 Buzzer default Speaker 1 1 JP2 Speaker Output Jumper Normal def...

Page 37: ...rman Japanese and Chinese You can select your preferred language by JP15 JP16 jumpers This motherboard provides PS2 keyboard mouse wake up function JP15 16 Dr Voice Languages Select Jumper JP28 KB Mouse Wakeup Jumper 1 English Default Japanese German JP16 JP15 Pin1 Pin1 JP16 JP15 Chinese Pin1 Pin1 Disable Default 1 Enable ...

Page 38: ...ion Utility In order to make sure your system can recognize and operate Serial ATA RAID device smoothly we have to enter RAID Configuration Utility to do some settings After finishing the BIOS setup and reboot you will see Press CTRL S to enter configuration Utility about half way through the boot up Please press these two buttons simultaneously You will later be presented with a screen as shown b...

Page 39: ...t Installation The Java 2 Runtime Environment is required for the SATARaid GUI The Java 2 Runtime Installer and executable package must be downloaded from the Sun Microsystems website at http java sun com j2se downloads html The computer must have an Internet connection set up before installation can proceed Save the installer file to a known location such as the My Documents folder Using Windows ...

Page 40: ...ARaid GUI Installation program configures the SATARaid GUI to automatically start when Windows is started If the SATARaid GUI does not automatically start or is closed by user choose the JAVA SATARaid program from Start Menu to launch the GUI 40 ...

Page 41: ...erefore PBE effectively shortens the distance between CPU and memory and thus increases system performance To enable it all you have to do is to go to BIOS screen select Advanced Chipset Feature Performance Boost Engine 41 Note Enabling this feature will make maximum use of your RAM modules though this is not standard specification of Intel 865G 865PE chipset Uneven quality RAM modules in the mark...

Page 42: ...s a matter of fact we do not have to get our fans running at such a high speed in most cases on the contrary we discovered that having your fans running at appropriate time and speed not only reduces the noise but also consumes the least power the system needs so as to prevent over wasting of energy resource Today AOpen Motherboard is honored to bring you a new overall solution SilentTek to make y...

Page 43: ...f fans are running properly 43 You may check your system voltage from the indicating bar here Of course you can set your defaulted lowest margin for your fans and SilentTek will also pop up a message box to alarm you when the fan is rotating slower than this specified speed You can set the highest margin of your CPU and system temperature as default and SilentTek will pop up a message box to alert...

Page 44: ...thm developed by AOpen the fan speed is automatically adjusted by the parameters of CPU and ambient temperature which is ease of use and trouble free at your service Fixed FAN Control Under this setting a desired fan speed is set fixed when operating Multiple Level Controls This is the most versatile setting that allows you to set fan speed in relation to temperature You may find that this setting...

Page 45: ... ability of R D team AOpen boasts for its various powerful and handy features that come with our product like follows You are welcomed to visit our technical website to learn more about those features http english aopen com tw tech techinside 45 ...

Page 46: ...el support for standard devices such as hard disk drives serial and parallel ports AOpen s R D engineering team had optimized most BIOS settings of this motherboard However some default settings of BIOS cannot fine tune those sections that controlled by chipset Therefore this chapter is intended to guide you and help you to configure some other settings To enter BIOS setup menu press Del when POST...

Page 47: ...wer on and enter the BIOS Setup Press Del during POST Power On Self Test and choose Load Setup Defaults for recommended optimal performance Key Description Page Up or Change setting to next value or increase the value Page Down or Change setting to previous value or decrease value Enter Select the item Esc In main menu Quit without saving any changes In sub menu Exit current menu to main menu Up A...

Page 48: ...tform you might be using no matter if you re using Windows 95 98 98SE ME NT4 0 2000 or Windows XP In the meanwhile in order to provide a much more user friendly operating environment AOpen EzWinFlash is natively designed to have multi language function to provide easier way for user in changing BIOS setting Caution You are taking a risk of BIOS flash failure when you update your system If your mot...

Page 49: ...S version of your motherboard If you collect wrong BIOS you will not be allowed to proceed with the flash steps You may select a preferred language in main menu then click Start Flash to begin the BIOS upgrade procedure EzWinFlash will complete all the process automatically and a dialogue box will pop up to ask you to restart Windows Click YES to reboot Windows Press Del at POST to enter BIOS setu...

Page 50: ...upport There are various widely used languages provided on our website for you to download which also helps to prevent wrong settings caused by misunderstanding of the languages The only thing you have to do is to visit our official website and download your respective language pack of few KB size then double click on it to activate the support with your chosen language Moreover with high scalabil...

Page 51: ...F10 Save changed setting and exit setup program F12 Full Screen Normal Mode Caution After updating your BIOS please remember to update WinBIOS profile as well If the upgraded BIOS version is newer than WinBIOS profile WinBIOS will not be able to launch and a dialog box of error message will pop up This verification is designed on purpose to protect your BIOS from being damaged by wrong profile ver...

Page 52: ...lors screen without missing any important information shown on POST screen In addition the limited space of BIOS ROM is another big issue When all of the traditional BIOS can only show space consuming and uncompressed Bitmap AOpen has considerately tuned the BIOS to next generation to recognize the smaller sized GIF format and even dynamic showing GIF animation Vivid BIOS shares the same fundament...

Page 53: ...Yes EzInstall makes installation easy and even foolproof After putting in the CD you will be prompted with AOpen welcome page and our branches information First click on the install driver ICON at left side for necessary drivers Second click on the install utility ICON at left side for preferred utilities Practically it s done But you may also browse CD contents Readme to get more information or j...

Page 54: ... listed drivers grey checks indicate necessary drivers you cannot click them off Red checks can be disabled if you don t want to install them now Press the icon will prompt the Install Driver page You may also press Back to return to the Main page 54 Once clicking GO EzInstall will run the installing procedure automatically and prompt a reboot dialog Some drivers or utilities may skip the reboot p...

Page 55: ...ities to manage your system You may find lots of fabulous utilities listed there and all you have to do is to click on the GO then it will install the utilities to your system right away without complicated steps 55 Press the icon will prompt the Install Utilities page for your selection You may also press Back to get back to the Main page ...

Page 56: ...Chapter 7 Troubleshooting Chapter 7 Troubleshooting 56 ...

Page 57: ...Thanks very much for your understanding AOpen Technical Supporting Team 57 Europe Email Support AOpen NL Pacific Rim http www aopen com tw tech default htm China http www aopen com cn tech default htm Germany http www aopencom de tech default htm America http english aopen com tw tech default htm Japan http www aopen co jp tech default htm Europe AOpen Computer b v Tel 31 73 645 9516 Email Support...

Page 58: ...d priority from AOpen You will also have a chance to play slot machine game to win prize from AOpen Please prepare the following information before you start Model Name Part Number P N Serial Number S N and Purchase Date The Part Number and Serial number are printed on bar code label You can find this bar code label on the outside packing or on component side of PCB For example Part No Serial No P...

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