Dear Customer,
Thanks for choosing AOpen products. To provide the best and fastest service to
our customer is our first priority. However, we receive numerous emails and
phone-calls worldwide everyday, it is very hard for us to serve everyone on time.
We recommend you follow the procedures below and seek help before contact
us. With your help, we can then continue to provide the best quality service to
more customers.
Thanks very much for your understanding!
AOpen Technical Supporting Team
Online Manual:
Please check the manual carefully and make sure the jumper settings and
installation procedure are correct. You can also find the manual and EIG in AOpen Bonus Pack.
http://club.aopen.com.tw/downloads
1
1
Test Report:
We recommend you to choose board/card/device from the compatibility
test reports for assembling your PC. It may prevent incompatibility problems.
http://english.aopen.com.tw/tech/report/default.htm
2
2
FAQ:
Here we list problems that users often encounter and FAQ (Frequently Asked
Questions). You may be able to find a solution to your problem.
http://club.aopen.com.tw/faq/
5
5
Download Software:
Check out this table to get the latest updated BIOS/utility and
drivers. In most case, newer versions of drivers and BIOS have solved earlier bugs or
compatibility problems.
http://english.aopen.com.tw/tech/download/default.htm
3
3
eForum:
We welcome you to join AOpen eForum to discuss our products with other
users. Your problem probably had been discussed before or will be answered by other
power users here.
http://club.aopen.com.tw/forum/
4
4
Contact Distributors/Resellers:
We sell our products through resellers and
integrators. They should know your system configuration very well and should be
able to solve your problem efficiently and provide important reference for you.
6
6
Contact Us
: Please prepare detail system configuration and error symptom before
contacting us. The
part number
,
serial number
and
BIOS version
are also very
helpful.
7
7
Web Site:
english.aopen.com.tw
E-mail:
Send us email by going through the contact form below.
English
http://english.aopen.com.tw/tech/default.htm
Japanese
http://www.aopen.co.jp/tech/default.htm
Chinese
http://www.aopen.com.tw/tech/default.htm
German
http://www.aopencom.de/tech/default.htm
Simplified Chinese
http://www.aopen.com.cn/tech/default.htm
Pacific Rim
AOpen Inc.
Tel: 886-2-3789-5888
Fax: 886-2-3789-5899
Europe
AOpen Computer b.v.
Tel: 31-73-645-9516
Fax: 31-73-645-9604
Germany
AOpen Computer GmbH.
Tel: 49-1805-559191
Fax: 49-2102-157799
China
艾爾鵬國際貿易
(
上海
)
有限公司
Tel: 86-21-6225-8622
Fax: 86-21-6225-7926
Japan
AOpen Japan Inc.
Tel: 81-048-290-1800
Fax: 81-048-290-1820
America
AOpen America Inc.
Tel: 1-510-489-8928
Fax: 1-510-489-1998
