TECHNICAL SUPPORT(FAQ)
Power LED is not on
*Power Cord should be connected
No Plug & Play
*Check if the PC System is Plug & Play compatible
*Check if the Video Card is Plug & Play compatible
*Check if the D-15 plug pin of Video Cable is bent
*Make sure the AOC Monitor Drivers are installed
(AOC Monitor Drivers are available at: www.aocmonitor.com)
Picture is fuzzy
*Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is present in the picture
*Move electrical devices that may cause electrical interference.
The power LED is ON (orange) but there’s no video or no picture.
*Computer Power Switch should be in the ON position.
*Computer Video Card should be snugly seated in its slot.
*Make sure monitor’s video cable is properly connected to the
computer.
*Inspect monitor’s video cable and make sure none of the pins are bent.
*Make sure computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should
either turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED, GREEN, or BLUE)
*Inspect the monitor’s video cable and make sure that none of the pins
are bent.