ANZ HealthPay, Operating Manual, Page: 2 / 28

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Contents
1. Welcome 3
1.1 Merchant Agreement 3
1.2 Important Contact Details for Practitioners 3
1.3 Important Contact Details for Claimants 3
2. Claim Types 4
2.1 Patient Claims 4
2.2 Bulk Bill Claims 4
2.3 Medical Practitioner 4
3. General Information 5
3.1 Patients and Claimants 5
3.2 Bank Accounts 5
3.3 Optional Fields 5
3.4 Medicare Easyclaim Reference Guide 5
3.5 Express Claims 5
3.6 Receipts 5
3.7 Ineligible Claims and Error Codes 5
3.8 Medicare EasyClaim Time-Out 6
3.9 System Unavailability 6
4. Setting up the ANZ HealthPay Terminal 7
4.1 Adding Terminal Operator IDs. 7
4.2 Modifying Terminal Operator IDs. 8
4.3 Removing Terminal Operator IDs. 9
4.4 Printing an Operator List 9
5. Customising Medicare Easyclaim on your ANZ HealthPay terminal 10
5.1 Services Setup 10
5.2 Provider Setup 11
5.3 MBS Item Setup 13
5.4 Other Settings 14
6. Making a Claim 15
6.1 For Approved Fully Paid Patient Claims 17
6.2 For Unpaid or Part-Paid Claims 17
6.3 For Bulk Bill 17
7. Other Administrative functions 18
7.1 Updating details for providers and MBS item numbers 18
7.2 Updating details on replacement terminals 18
7.3 Reconciling Bulk Bill claims and payments 18
7.4 LSPN Setup 18
7.5 Equipment Setup 18
7.6 Referring and Requesting Provider Setup 19
7.7 SPC ID Setup 19
7.8 Receipt Setup 20
8. Claim Data Details 20
9. Services Data Details 22
10. Medicare Receipts 24