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FREQUENTLY ASKED QUESTIONS (FAQ)
Before you contact your provider regarding any troubles with your set-top box, check these
Frequently Asked Questions. You might find your answer right here.
•
double check Menu/Settings/TV Outputs – if all selected options are in compli-
ance with connection of set-top box to your TV (depending on type of your TV)
•
check the connection of AV cable (if you are connected via AV cable or AV cable
adaptor)
•
volume is down or MUTE button on remote control of set-top box or TV is pressed
Picture on the screen is OK
but there is no sound
No picture
Channel list is empty
No response to remote
control
Picture freezes
Square blocks picture
Quality of Picture is not
satisfactory
Everything seems to be set
correctly, but there are no
channels in Channel list
•
incorrect setting of TV Outputs on your TV (depending on type of your TV)
•
channel list is downloaded automatically once per 24 hours or by unplugging of
set-top box from mains lead and plugging it in straight after
•
double check if set-top box is connected to internet network
•
no remote control batteries in or remote control batteries exhausted
•
front panel obstructed
•
try to switch to another channel or restart set-top box by unplugging / plugging in
from/to mains lead or unsufficient internet bandwidth
•
check if internet cable was not for some reason interrupted or damaged
•
restart set-top box
•
check if Menu/Settings/TV Outputs are correctly set (depending on type of your
TV)
•
it could be causing by connection of a router between set-top box and internet
cable – restart router and set-top box at the same time
•
check if diode on WAN port is lit (if it is not, disconnect/connect internet cable)
PROBLEM
POSSIBLE SOLUTION
