Call to Learn.
Toll-Free Helpline:
1-877-825-5572
Technical Assistance is available
Monday – Friday, 9:00 am to 9:00 pm
and Saturday – Sunday, 10:00 am to 6:00 pm, Central Time.
TROUBLESHOOTING:
Problem: I’m not getting any signals at all.
Possible causes:
1. Analog-only televisions (manufactured before 2007) need a digital converter
box. You MUST perform a channel scan on the converter box.
2. A digital TV must be programmed in order to receive digital channels. Refer to
your TV owner’s manual for instructions.
a) Your TV must be set to the proper input source. Press the input button
on your remote and make sure the input is set to TV.
b) Select the menu or home button on your remote and set the signal type
to “Antenna”, “Air”, or “Broadcast”.
c) Within the TV’s Setup menu, select “Channel” or “Channel scan” to scan for
the available channels.
3. Make sure the antenna is facing the broadcast tower locations serving your
area. Visit www.antennapoint.com for more information on broadcasters and
tower locations serving your area.
4. Outdoor Use: You do not have a clear line of sight to your local broadcast towers.
You might need to elevate and/or move your antenna. Make certain the antenna
is not aimed into physical obstacles such as a roof, building, or trees. Remember
to rescan for channels in every location.
5. You are outside the range of your antenna’s capabilities.
Depending upon the distance between your home and the local broadcast
towers, you may need a longer range outdoor/attic antenna. Antennas Direct
offers many models for this purpose.
7. Indoor Use:
Building materials such as brick, metal siding, radiant barrier, or
stucco can greatly reduce the incoming signal. If in an attic, move the antenna
outdoors. If outdoors, make certain the antenna is not aimed into physical
obstacles, such as buildings, trees, or a hill. Remember to rescan every time you
move your antenna.
Problem: I’m receiving every channel except for one.
Possible cause:
1. You may need to rescan the TV tuner or converter box.
The channel you are not receiving may have its transmitter lower on the
broadcast tower, or on a different tower than the other transmitters and your
line of sight is obstructed. Try elevating the antenna or moving it to another
location. Repeat as needed.
Problem: I’m having signal breakups, but I’m only two miles from the broadcast
tower.
Possible cause:
1. Your TV may be receiving interfering signals.
A larger/stronger antenna will not necessarily solve this problem. Consider
moving the antenna, making sure it is not placed near metal objects or other
antennas. If this is not successful, your signal may be too strong and may
require the use of an attenuator. Call our helpline or chat with us online at
antennasdirect.com for an analysis of your area and installation. We may be
able to offer simple solutions.
6. You may have loose coaxial cable connections.
Check ALL connections for a tight fit and check all outdoor connections for
moisture or corrosion.
HELPLINE: 1-877-825-5572
Before You Return, Call To Learn.
MODEL #C2MVJ
MODEL #C2MVJ-5
®
Antennas Direct
®
Inc. warrants this product against any defects in materials or workmanship for as long as you own the product. No warranty claim will
be honored unless, at the time the claim is made, you present proof of purchase from an authorized Antennas Direct
®
Inc. dealer.
Antennas Direct
®
Inc. will either repair or replace the defective product at no charge to you. This warranty covers parts, but does not cover any costs
incurred in the removal or reinstallation of the product. This limited warranty does not apply if the product is damaged or fails due to: misuse, improper
installation, abuse, and modification of the product as originally manufactured by Antennas Direct.
Antennas Direct
®
Inc. will not assume any liabilities for any other warranties, expressed or implied by any other person. The foregoing shall be the sole
and exclusive remedy of any person, whether in contract, tort, or otherwise, and Antennas Direct
®
Inc. shall not be liable for incidental or consequential
damage or commercial loss, or for any other loss or damage, as set forth above.
16388 Westwoods Business Park, Ellisville, MO 63021, USA
© Antennas Direct 2017 04/17
Model# C2MVJ
C2MVJ-5
04/2017
