Warranty Service
Before Installation
Page 02
Thank you for purchasing an Ankway product!
Having issues with your Ankway cameras? Any problem please feel free to contact us by emailing
email: [email protected].
Our customer service team at Ankway will offer a detailed solution to your issue within 48 hours.
1. This camera can only be set up with 2.4g Wi-Fi network. (It’s ok to use Cell phone 4G data to live
viewing it after the camera was set up with 2.4g Wi-Fi network firstly.)
2. The product may require a Wi-Fi extender if your Wi-Fi signal is weak in the installation location (ex.
Backyard, frontyard, etc.)
3. Please insert the micro sd card only when the camera powered off. (Micro sd card is not provided in
the package.)
4. Make sure the distance between your phone, router and the camera is no more than 1.5 feet when
you’re ready to pair the camera. Ensure that the Wi-fi signal strength on your phone is good.
5. The PIR range is 18 feet in diameter and the recommended camera installation height is 9 feet. To
avoid potential false alarms, we suggest you do not install the camera with nearby bushes, shrubs,
grasses and tree leaves coming into the PIR range.
6. Two Storage method of PIR activity: Subscribe the App Cloud Service or Install a micro SD card.
1)Cloud:
Each camera will be binded with one cloud storage service and has one month cloud service
for free trial .Subscribe the free trial, the video footage from PIR activities will be saved in cloud storage
and the videos in the Cloud can be playback in the app. After 30 days, cloud service will expire and you
will have to pay for the cloud storage services.
Tap
"Me"-"Cloud Service"
to check the cameras you have and the expiration date of each cloud
service.