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8 Troubleshooting
Problem
Cause
Remedy
No Power.
Power Not Switched On.
Plug in power adaptor and Switch On at
power point.
If still no power, check the power point
has power supplied by checking with
another appliance such as a table lamp.
If no power to the power point, call an
electrician.
Power adaptor not
plugged into the appliance
Insert small plug end on the Power
adaptor into the appliance
No Massage
Appliance not switched on
Press the On / Off button
Refer to Section “No Power” for Remedy
No Heat
Function
On / Off Button has only
been pressed once
From the Off Position, Press the On / Off
button two times.
Appliance
turns off when
trying to select
the Heat
Function
Pressing the On / Off
Button for too long
Press the On / Off button for no longer
than two seconds.
Appliance will
not turn off
when pressing
the On / Off
Button
The On / Off Button is not
being pressed long
enough
Press the On / Off button for more than
two seconds. (long press)
Appliance
turns off
during use.
The appliance has an auto
off function which
activates after approx. 20
minutes of use.
Allow the product to cool for at least 30
minutes and then turn on again.
