![background image](http://html.mh-extra.com/html/anker/25w/25w_welcome-manual_2944079004.webp)
4
5
Warranty
Our company provides customers with a warranty of
18 MONTHS
from
the date of purchase.
Contact Us
For any inquiries or comments concerning our products, please send an
email to
, and we will respond to you as soon as
possible. If there is any quality-related issue with the product, you may
request a REPLACEMENT OR REFUND by submitting a request form at
www.ianker.com/support
.
Statement
■
We’re only able to provide after-sales service for purchases made
directly from Anker. If you purchased through a different retailer,
please contact them for any exchange or refund requests.
■
Please note that unauthorized reselling of Anker products is
prohibited.
FAQ & Solutions
1. What is the difference between the different output ports?
■
PowerIQ™ charging ports: Capable of charging any device at full speed
■
Standard charging ports: Capable of charging most Android phones
and iPhones with iOS 5 or later at full speed and many other devices.
2. What if the Anker 5-port Desktop Charger is not charging my
device(s)?
A. Check to ensure that your device is USB-powered with an input
current between 0 and 3A and a voltage input of 5V.
B. Check to ensure that the power cord is connected to an active wall
outlet and also firmly connected to the Anker 5-port Desktop Charger.
3. How do I check my device’s input current and voltage?
Please refer to your device’s user manual, original OEM charging adapter,
or contact the manufacturer to determine this information.
4. My device charges at 1 Amp, will this charger’s 3 Amp output harm
it?
No, the charger will only supply the maximum charge current allowed by
your device up to 3 Amps.