TROUBLESHOOTING
Check the following if the product appears to be broken or operating abnormally.
No.
1
2
Problem
The mist output is becoming low
The unit stops misting with the
light flashing red as over-temperature
alarm.
Solution
Please clean the atomizer regularly
· Turn off the unit.
· Pay attention to the environmental
temperature and place the unit in
a well-ventilated place to cool down.
· Do not add warm water into the tank.
5
6
7
8
9
10
11
12
After several abrupt power failure,
the rubber parts malfunctioned
leading to water overfilling
Mist level is becoming low, and
finally stops misting
Grime appears in the water tank
and water reservoir
Strange odor after long idle time
Previously used essential smell
remains in the unit
Fragrance not strong enough
Water outlet leakage
Dampen desk
Mist height is too low.
Remove the water tank and wait
the rubber parts drop back into
place.
Add water into the water tank.
Clean the unit as instructed in the
Cleaning and Maintenance section.
Please clean the unit thoroughly.
Please clean the diffuser thoroughly.
Please set the concentration to
strong mode and adjust the mist
level to high.
Clean the water outlet and squeeze
its spring for several times and let
it bounce into place.
The mist level is too high for the
space. Please lower the mist level.
Please make sure the essential oil
bottle is properly installed.
Please make sure the water tank
and the base are well aligned with
each other.
Pairing failed with the light staying solid
red for 5 seconds.
Poor network signal, place the unit closer
to the router.
2. Do not rinse the base directly with water; try to avoid wetting the buttons, light holes, air
inlets and underneath to avoid short circuit.
3. It is not recommended to clean the unit with white vinegar since its direct and indirect contact
with the atomizer will damage it permanently.
3
4
EN
EN
19
20
