ANEP P4GU VoLTE Technical Data Sheet Download

Page: 44 / 48

NT_ANEP_P3GU_07-12-2018

NT_ANEP_P4GU_VoLTE_EN_12-05-2022

44 / 48

PROBLEM RESOLUTION

This chapter recalls the most common problems that can occur. Before calling

technical assistance, carry out these simple checks.

Condition

Causes

Solutions

All LEDs are off

P4GU not powered

Check Power

The red LED flashes

(as visualized

on 1 page 42)

The SIM card is not

inserted or incorrectly

inserted

Correctly insert the

SIM card in its

lodging

Protected SIM card

by PIN code

Remove PIN code with

mobile phone

Expired SIM card

or damaged

Check operation

of the SIM card with a

mobile phone

SIM card not compatible

Use a GSM / UMTS / LTE

SIM card

Perform a control test with

the SIM card of another

operator

Antenna not connected or

cable damaged

Check the antenna

connection and the

integrity of the cable

Lack of mobile network

coverage

Check for the presence of

mobile network coverage

with a mobile phone

Supply insufficient

check power supply

Generic problem

software

Switch off and on again

the P4GU

The red LED flashes

(as visualized

on 2 page 42)

but the green one is off

Mobile network signal level

too low to guarantee the

call

Move the P4GU and the

antenna to a position

where the signal will be

better

Summary of Contents for P4GU VoLTE

Page 1: ...P4GU VOLTE 4G MOBILE NETWORK GATEWAY 4G MOBILE NETWORK GATEWAY EQUIPMENT FOR ELEVATORS EQUIPMENT FOR ELEVATORS NT_ANEP_P4GU_VoLTE_EN_12 05 2022 www anepstore com ...

Page 2: ...tery 14 STARTING 15 PROGRAMMING BY PHONE 16 How to use 17 Roaming configuration 17 Setting the country 17 Adjusting the Transmit Receive Gain 17 Setting the call codec 18 Telephone number for administration 18 Programming password 18 Dialed Telephone Number Converter 18 2G 3G 4G signal level measurement 19 Setting the network type 19 Telephone number for notification 19 Battery Alert 19 Telephone ...

Page 3: ...ing a pre recorded number 24 Deleting all pre stored numbers 24 Playing pre recorded Nos 24 2G 3G 4G signal level measurement 24 Reading Setting the type of network 25 Definition Deletion Reading of the notification number 25 Definition Reading of the Tel ANEP protocol 25 Entering Reading ANEP protocol identifier 25 Enabling Disabling the battery charge level check 26 Reading the battery charge le...

Page 4: ...EVEL 31 BATTERY ALERT 32 EXTERNAL POWER FAILURE MONITORING 33 READING ADVANCED GATEWAY PARAMETERS 34 BATTERY STATUS READING 35 REBOOT 36 FACTORY RESET 36 SERVICE 37 SIGNALING 38 TONES 38 CALL SIGNALING 39 LEDS 39 GREEN 2G 3G 4G network strength 39 RED Device status 40 WHITE Line status 40 BLUE Power status 40 PROBLEM RESOLUTION 42 WARRANTY 43 SUITE ...

Page 5: ...y repair work please contact our service exclusively after sales SAVTEL Install the product in a ventilated room taking into account the ventilation which does not must in no case be obstructed Do not install the product in a potentially explosive environment Ensure that the product is installed according to the prescribed indications Do not introduce objects liquids or dust do not use a spray ins...

Page 6: ...es it possible to make and receive calls via the mobile network For operation a SIM card is required P4GU VoLTE has an internal backup battery to be connected VoLTE BATTERY NI MH 7 2V 800mAh To be connected LINE CORD Cord 2m ANTENNA cordon 2m GATEWAY P4GU VoLTE P4GU with Power Supply Socket réf A EA 022 P4GU with 2 WIRE Power Supply réf A EA 023 OR réf ANEP J CA 049 ...

Page 7: ...Setting transmit and receive gains Remote reset Remote firmware update internal software Mobile network intensity signaling LED Device status LEDs Line status indicator LED Power status indicator LED Dual Band Module European 4G Network Transmit power 2W Input for direct 12Vdc power supply Input for transformer power supply external 230Vac 12Vdc External antenna cable L 2m antenna with optional 10...

Page 8: ... SMA connector B Slot for the SIM card standard SIM format 2FF C 2G 3G 4G network reception level LED green Device status LED red Line status LED white Power status LED blue D RJ11 connector for connecting a fixed telephone or a remote alarm E Input for transformer power supply external 230Vac 12Vdc F Terminal for connecting a fixed telephone or a remote alarm G Connection of the external 12V powe...

Page 9: ...stall the P4GU VoLTE device near other electronics devices radio or TV equipment computers television broadcasting systems etc or magnetic credit card tickets etc which may be subject to Radiofrequences interference from the device the recommended minimum distance is 2 5 m The P4GU VoLTE device should not be installed near medical devices Its use may harm hearing aids or pacemakers Make sure that ...

Page 10: ... area where the GSM signal is sufficient ANEP recommends 3 fla shes of the green LED Note The network may vary depending on the telephone company Make two holes of ø5 mm in diameter on the wall spaced between them by 50 mm Insert the 2 dowels and tighten the screw up to 5 mm away from the wall Insert the P4GU VoLTE device through the two posterior eyelets on the 2 screws from the wall 50mm ø5 ø5 ...

Page 11: ...off to avoid damaging it Use all precautions to avoid electrostatic discharge Gently push the front part of the SIM card slot down until it releases and lift it up Slide the SIM card into the slot on the front panel Lower the front part and push it up until it locks FORMAT mini SIM 2FF ATTENTION The SIM card must have the PIN CODE DEACTIVATED If the SIM card has the PIN CODE activated it must be d...

Page 12: ...o that there are no metal structures that structures that may mask the signal WARNING Do not install the product near other electrical appliances or electronic devices that were not designed to be associated with it and which could be a source of disruption or interference WARNING To avoid damage to the device NEVER power the P4GU without first installing the antenna YES NO METAL SURFACE METAL SUR...

Page 13: ...ote alarm or Connect via the TEL terminal F see photo page 8 the P4GU VoLTE to a landline telephone or a remote alarm Scheme of connection range ANEP BOX White Ring 52V Red Tip 0V White Ring 52V RJ11 OU Red Tip 0V S BOX White Ring 52V Red Tip 0V White Ring 52V Red Tip 0V BOX C PHONIE TA TX Versions 1 2 3 E1 E2 E3 E4 BP AL White Ring 52V Red Tip 0V BOX TA or BOX TA or BOX TX or BOX TX or E BOX or B...

Page 14: ...m of the product an appropriate electrical protection appropriate electrical protection in order to to cut off the power supply in the event of a fault OR POWER SUPPLY by direct 12Vcc Power supply by direct 12Vdc Terminal G see photo page 8 Connect the power wire to Terminal G see photo page 8 in respecting the polarities Nota The maximum supply voltage that can be supplied is 17 Vdc The minimum s...

Page 15: ...mobile network Make sure that the device status LED RED blinks rapidly once every 3 seconds as once every 3 seconds as described in the chapter Signals see page 42 If the red device status LED flashes faster and stays on longer see page 42 the device is not properly connected to the 2G 3G or 4G network Unplug the P4GU VoLTE and check if the SIM card is correctly inserted or not blocked by the PIN ...

Page 16: ...ain setting Front end call number Gateway ID number Nota During programming no more than 5 seconds must pass between one digit and the next At the end of the 5 seconds without digits there will be a deterrent tone and it will be necessary to hang up Nota At the end of each setting if it is correct there will be a confirmation tone If it is incorrect there will be an error tone In any case the tone...

Page 17: ... roaming 5 1 Activated 5 0 XXXY Y Disabled XXX MCC of your telephone operator Y Y MNC of your telephone operator When roaming is disabled in case the gateway registers with from a supplier other than the one who is programmed it is not possible make or receive calls Roaming enabled by default 9 SETTING FROM THE COUNTRY 09 X X X X the telephone country code where the gateway is installed Default au...

Page 18: ...NG OF PASSWORD 19 X X Y Y Y Y X X old password max 3 digits Y Y new password max 3 digits 0 by default 25 26 AUTOMATIC DIALED PHONE NUMBER CONVERTER 3 25 X X Y Z Z Z Z ENTERING THE COUPLING CALL NUMBER X X programming password Y table position from 1 to 6 Z Z telephone number Page 30 25 X X Y DELETING THE PAIRING CALL NUMBER X X programming password Y table position from 1 to 6 25 X X ERASING ALL ...

Page 19: ...MS notification of battery status failure restoration of external power supply mobile network and for SMS reading of SIM card expiration 40 Erasure 42 DEFINITION OF THE TEL NUMBER ANEP PROTOCOL 42 X X X X X X telephone number designated to receive the ANEP protocol 44 CAPTURE IDENTIFIER ANEP PROTOCOL 44 X X X X X X identification number of the BOX 8 digits or other ANEP product 52 THRESHOLD BATTER...

Page 20: ...F THE BATTERY 8 91 Tones 0 tone Battery absent not connected damaged 1 tone 1 hour 2 tones 2 hours 3 tones up to 7 hours 4 tones more than 7 hours Page 3 98 RESTART REBOOT 9 98 Resetting the gateway does not modify its programming Page 37 99 RESET CONFIGURATION FACTORY 10 99 Restoring factory settings does not change the programming password and settings entered for the Automatic Dialed Phone Numb...

Page 21: ...that sent the SMS from programming WARNING SMS programming made and sent via the Internet may not work if the required format is not respected Message Format Each programming SMS must contain the password allowing to access programming and the programming codes to be performed The message format should be as follows AN GWU xxx c c Or AN GWU beginning of the programming chain xxx password chain def...

Page 22: ...r example AN GWU 0 21 The P4GU VoLTE is in mode 1 5 ACTIVATING ROAMING AN GWU 0 5 1 Enabled default DISABLING ROAMING AN GWU 0 5 0 XXXY Y Disabled XXX MCC of your telephone operator Y Y MNC of your telephone operator When roaming is disabled in case the gateway registers with a different provider than the one programmed it is not possible to make or receive calls READ ROAMING STATUS AN GWU 0 5 R 9...

Page 23: ...GWU 0 11 3 gain setting to 3 15 CALL CODEC SETTING VOICE AN GWU 0 15 X X choice from 0 to 2 0 all codecs are enabled 1 only FR GSM enabled default 2 all codecs are enabled except AMR WB CALL CODEC READING VOICE AN GWU 0 15R Answer example AN GWU 0 15 2 2 EFR and HR activated ANEP 18 DEFINITION OF THE ADMINISTRATOR NUMBER AN GWU 0 18 X X X X X X telephone number with country code if defined this is...

Page 24: ... CALL NUMBER X X programming password Y table position from 1 to 6 26 ENTERINGA PRE RECORDED NUMBER AN GWU 0 26 X X Y Z Z Z Z ENTERING THE ROUTING CALL NUMBER X X programming password Y table position from 1 to 6 Z Z telephone number DELETING A PRE RECORDED NUMBER AN GWU 0 26 X X Y ERASING THE ROUTING CALL NUMBER X X programming password Y table position from 1 to 6 DELETING ALL PRE RECORDED NUMBE...

Page 25: ...SIM card expiration DELETE NOTIFICATION NUMBER AN GWU 0 40 Erasure READ NOTIFICATION NUMBER AN GWU 0 40R Reading of the telephone number assigned to the reception of notification SMS 42 DEFINITION OF THE TEL NUMBER ANEP PROTOCOL AN GWU 0 42 X X X X X X telephone number designated to receive the ANEP protocol READING OF THE TEL NUMBER ANEP PROTOCOL AN GWU 0 42R Reading of the telephone number desig...

Page 26: ...eshold a notification SMS is sent 5R READING OF THE BATTERY CHARGE LEVEL CONTROL AN GWU 0 5R Reading of the battery charge level control from the P4GU gateway 61 TELEPHONE LINE VOLTAGE AN GWU 0 61 X X choice from 0 to 1 0 36 VDC 1 52 VDC Gateway reset required for validation 0 98 TELEPHONE LINE VOLTAGE READING AN GWU 0 61R Answer example AN GWU 0 61 1 Value of 1 52V 81 EXTERNAL POWER SUPPLY CONTRO...

Page 27: ... GWU 0 91 x X Choice from 0 to 4 0 Battery missing not connected damaged 1 1 hour 2 2 hours 3 up to 7 hours 4 more than 7 hours Page 36 97 REMOTE UPDATE AN GWU 0 97 Updating the firmware of the remote gateway DATA PACKAGE REQUIRED 98 RESET REBOOT 9 AN GWU 0 98 Nota Resetting the gateway does not modify its programming Page 37 99 FACTORY RESET 10 AN GWU 0 99 Return to default configurations Page 37...

Page 28: ...er example AN GWU 0 C objcobytel com F G C F G WRITING APN SELECTED AN GWU 0 Cx Fy Gz x Operator APN APN Operator Network Access Point y APN user optional z APN password optional ORANGE AN GWU 0 Corange Forange Gorange BOUYGUES AN GWU 0 Cmmsbouygtel com F G BOUYGUES AN GWU 0 Cobjcobytel F G VoLTE SFR AN GWU 0 Csl2sfr F G VoLTE example writing reset APN AN GWU 0 C N WRITING IP TYPE CODE AN GWU 0 N ...

Page 29: ...st the gain of transmission and reception Transmission By default 4 0db Enter a value 1 7 according to the following table 1 2 3 4 5 6 7 6dB 4dB 2dB 0dB 2dB 4dB 8dB Reception By default 3 8db Enter a value 1 5 according to the following table 1 2 3 4 5 12dB 10dB 8dB 5dB 2dB WARNING The values saved by default are the optimal ones modify them only if it is really necessary ...

Page 30: ...ted by programming and or learning automatic to a dialed number When the dialed number is not associated with any predefined number the call will be automatically forwarded to the first preset phone number Nota To activate the Automatic Converter Service simply preselect a phone number To deactivate this service all phone numbers must be deleted preselected phone Example Table of presets Emplaceme...

Page 31: ...the number to call using programming code 26 Dial a telephone number with the telephone connected BOX remote alarm or other telephone device to the gateway The gateway will check if the number already matches a predefined phone number If so it sends a call to the predefined number If not it will match the dialed number to the first available predefined number and make a call to that number If ther...

Page 32: ... network No signal No network 1 Tone Low not functional 2 Tone Medium random operation 3 Tone good recommended level 4 Tone high As the signal may be subject to variations we recommend repeating the code 30 2 or 3 times at intervals of a few seconds in order to obtain a reliable signal Nota in case of weak or average signal we recommend to install the gateway in a different area with better signal...

Page 33: ...Center by voice DTMF See Signaling the absence of external power supply or the level of battery charge via ANEPCenter Transmission by SMS default The device sends a single warning SMS A new warning SMS is sent only if the state of charge rises and then falls below the threshold necessary to guarantee 4 hours of autonomy on standby The text of the message sent is as follows Battery discharged The i...

Page 34: ...he gateway constantly checks the external power supply 230Vac or 12Vdc If the external power grid failure lasts longer than the preset time interval a notification SMS is sent with the following text message External Power Failure If the external power supply is restored for a time interval equal to the predefined threshold a new SMS is sent with the following text message External power restored ...

Page 35: ... the request with the following data Values the values shown are for illustrative purposes Signification AN GWU XXX 90P4GU start of string 211000501 Mar 19 2021 08 52 32 P4GU software version ELS61 E R2 02 000 ARN 01 000 05 Radio module data 359206065733230 Code IMEI 4G ACT Access Technology 208 MCC Code Country Code 20 MNC Code Operator Code 7537 TAC Tracking Area Identifier LAC Location Area Ide...

Page 36: ... interrogate the P4GU VoLTE device for battery status This procedure allows you to check the battery status through your telephone or by return text The gateway sends a number of short tones corresponding to the number guaranteed operating hours in standby mode Tones Standby hours No dial tone Battery missing or damaged 1 Tone 1 hour 2 Tone 2 hour 3 Tone until 7 a m 4 Tone more than 7 hours ...

Page 37: ... TO FACTORY SETTINGS It is possible to return at any time to the factory settings using the code CODE 99 See programming tables by PHONE or SMS Factory settings Roaming enabled Checking the battery charge level enabled 4h Control of the absence of the electrical network disabled Transmitter gain 0dB receiver gain 8dB Identification of the 2G or 4G gateway model By SMS by sending the code 90 ref pa...

Page 38: ...to fall back on the 2G 3G network to be able to make a call If the gateway is connected to a PABX autocom please refer to the switchboard manual If the gateway is connected to a telephone Pick up the handset The line status LED white lights up and the dial tone is heard Dial the phone number to call When the called party answers the device status LED red lights up Nota once you have dialed the num...

Page 39: ...s that there is a delay in programming selection that the caller has hung up or an unauthorized access has been made 0 1 2 3 4 5 Busy Indicates that the called party is busy 0 1 2 3 4 5 Confirm Indicates that the programming performed has been accepted 0 1 2 3 4 5 Error Indicates that the programming performed has not been accepted 0 1 2 3 4 5 Signal quality Indicates that the signal level is low ...

Page 40: ...hat the signal level is low Indicates that the signal level is medium Indicates that the signal level is good Indicates that the signal level is high Signal quality Indicates that the signal level is high Signal quality Indicates the absence of the signal 0 1 2 3 4 5 0 1 2 3 4 5 0 1 2 3 4 5 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 ...

Page 41: ...trength Indicates no signal Indicates that the signal level is low Indicates that the signal level is medium Indicates that the signal level is good Indicates that the signal level is high 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 ...

Page 42: ...he SIM card is protected by the PIN or other problems Indicates that the device is successfully registered to the network Indicates a voice connection in progress LED WHITE line status Indicates that the line is busy Indicates that the line is not picked up Indicates an incoming call LED BLUE power status Indicates power is on and battery is fully charged 0 1 2 3 4 5 0 1 2 3 4 5 0 1 2 3 4 5 0 1 2 ...

Page 43: ...he power is not connected and the battery guarantees more than 7 hours of standby operation Indicates that the power is not connected and the battery guarantees up to 7 hours of standby operation Indicates that the power is not connected and the battery guarantees 2 hours of standby operation Indicates that the power is not connected and the battery guarantees 1 hour of standby operation 0 1 2 3 4...

Page 44: ...xpired SIM card or damaged Check operation of the SIM card with a mobile phone SIM card not compatible Use a GSM UMTS LTE SIM card Perform a control test with the SIM card of another operator Antenna not connected or cable damaged Check the antenna connection and the integrity of the cable Lack of mobile network coverage Check for the presence of mobile network coverage with a mobile phone Supply ...

Page 45: ...NT_ANEP_P3GU_07 12 2018 NT_ANEP_P4GU_VoLTE_EN_12 05 2022 45 48 NOTES ...

Page 46: ...NT_ANEP_P3GU_07 12 2018 NT_ANEP_P4GU_VoLTE_EN_12 05 2022 46 48 NOTES ...

Page 47: ... at any time without notice WARRANTY This product is guaranteed for 3 years from the date of invoicing of the product with the exception of batteries and cells which are guaranteed for 6 months However this guarantee does not apply in the event of Use that does not comply with the instructions in this manual Deterioration from a cause external to the product act of vandalism fire flood storm overv...

Page 48: ...THE AFTER SALES SERVICE IS PROVIDED BY 4 bis rue de Paris 94470 Boissy Saint Léger 33 1 45 98 34 44 Website www anepstore com NT_ANEP_P4GU_VoLTE_EN_12 05 2022 ...

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