10
UK and EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2 year fixed
warranty, effective from receipt confirmation. Your receipt or order number is required
as proof of purchase date so it is imperative that you keep it safe. This guarantee only
applies if the item has been used solely for the use intended, and all instructions have
been followed accordingly. Please note this product is only for domestic use only and is
not for commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be
accepted if repackaged properly within the original colour product box, and presented
with the original receipt of sale/order number. This does not affect your statutory
rights.
Returned products must be cleaned and returned to us in as close to delivery condition
as possible.
If your product develops a problem within the first 12 months of the fixed warranty, we
will pay all shipping costs to have it returned to us. After 12 months the customer will
be liable for the cost of returning the product to us. We will then pay to have the
repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within the
first 7 days, however we will deduct the cost of shipping from the value of the refund.
Customers are responsible for any taxes applied to our products when they are shipped
outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within 30
days of receipt.
The guarantee does not cover any defect arising from improper use, damage, build-up
of lime scale or repair attempts made by third-parties. Also, the guarantee does not
cover normal wear and tear of individual parts.
