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original receipt of sale/order number.
This does not affect your statutory
rights.
Returned products must be cleaned and
returned to us in as close to delivery
condition as possible.
If your product develops a problem
within the first 12 months of the fixed
warranty, we will pay all shipping costs
to have it returned to us. After 12
months the customer will be liable for
the cost of returning the product to us.
We will then pay to have the repaired/
replaced item shipped back to the
customer.
If you wish to return your item for a full
refund, you have the right to do so
within the first 7 days. For our returns
policy please go to:
Customers are responsible for any taxes
applied to our products when they are
shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us,
we will aim to repair or replace it within
30 days of receipt.
The guarantee does not cover any defect
arising from improper use, damage,
build-up of lime scale or repair attempts
made by third-parties.
Also, the
guarantee does not cover normal wear
and tear of individual parts.
