E-11
Troubleshooting
Error Prompt
Error
Description
Solution
Overload. The device will
power off.
Stop using this scale for
measurement.
Low Battery. The device will
power off.
Replace all four batteries at the
same time. Please purchase
the authorized batteries for
replacement.
Failure of pairing up your
scale with your smartphone.
Or failure of activation.
Please check below items:
• Bluetooth is ON.
• App is ON.
• Both devices are within the
transmission distance of
Bluetooth.
Data fails to upload
(The
notebook icon will be
displayed.
)
Connect to the app to upload
the data.
When Data Transmitting ...
Problem
Root Cause
Solution
Data
transmission
failed.
Bluetooth is OFF.
Turn ON the Bluetooth via Settings.
App is OFF.
Press the A&D connect app in your
phone and open the dashboard.
Out of range of
Bluetooth transmission.
Place your smartphone closer to the
scale.
