Troubleshooting
qTOWER
3
84 / qTOWER
3
84 G
Edition 02.19
39
9
Troubleshooting
The following chapter describes possible errors of the qTOWER
3
84. There are some
error correction measures that can be performed by the customer. These are listed in
the following chapter. All maintenance work and repairs beyond this scope must only be
performed by Analytik Jena AG customer service personnel or by persons authorized by
Analytik Jena AG. Any unauthorized interference limits warranty entitlements.
To prevent secondary damage, inform the Analytik Jena AG customer service immedi-
ately if the device exhibits any errors or defects.
If an error occurs, the qPCRsoft384 program outputs error codes that can be allocated
to the following malfunctions:
Error code
Cause
x ≤
-100
Device error in the optical unit of the fluorescence photometer
-
99 ≤ x ≤
-10
Error in the qPCRsoft384 program (e.g. in the settings) or data
communication error
-
9 ≤ x ≤
-2
General device error, e.g. lid open
-1
No error
x ≥ 0
Device error in the PCR thermocycler
The following errors can be fixed by the customer:
Error code
Cause
Remedy
–
Device cannot be activated
Check voltage supply
Exchanging fuses
Replace mains cable
–
Sample cups are damaged during
measurements.
Check suitability of sample cups for use
Insert samples properly
(see section 7.3 p. 30)
x = -8
Lid not closed
Check that the sample are inserted correctly
Close the lid, make sure it clicks into place
x = -80
USB not available
Replace USB cable
Switch to a different USB port on the PC
-
99 ≤ x ≤
-10
qPCRsoft384 or data communica-
tion error
Check configuration in the software
If the error still persists after performing these measures, please inform Analytik Jena
AG.
