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anaheimscientific.com
Technical data subject to change without notice
©
Anaheim Scientific 2013. 201304
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8
Service, Repairs, Calibration
•
The following are instructions regarding policies for
servicing, repairing or calibrating Anaheim Scientific
products. Turnaround time
is usually less than ten
(10) working days unless expedite
d
service is
requested and pre
-
arranged.
•
Send an email to
requesting an RMA number specifying your request
for eith
er service/repair and/or calibration with your
product’s model number.
•
Once you receive a reply from
, you will be asked
to ship prepaid to the address below. Package the
uni
t carefully using filler or bubble wrap, and if
possible, ship in
the
original box. Ship each unit
separately. (Anaheim Scientific is not responsible
for any shipping damage that may occur.)
•
Include a packing list with each unit shipped stating
what type o
f service is required and include the
return shipping information: name, address and
telephone number.
•
If the unit is in warranty, please provide the
following: proof of purchase or copy of the original
invoice.
•
If the unit is out of warranty, prepayment is required
by Check, Money Order or Credit Card.
•
Return all merchandise to Anaheim Scientific with
pre
-
paid shipping. The flat
-
rate repair charge for
Non
-
Warranty Service does not include return