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800-4321
REV: A
Last Revised: 01/2016
NOTE: If you would like for N-Able to support auto-login to your units, make
sure N-Able’s Device Auto-login settings match the unit’s username and
password (by selecting N-Able > Settings from the N-Able tool bar).
FIG. 4
.N4321 SETTINGS PAGE
Troubleshooting Guidelines
When troubleshooting, start with verifying the network address, subnet
mask, and gateway address. Make sure the network switch is properly con-
figured and that the receive portion of the N4321 was assigned to an exist-
ing stream number. If the device does not output anticipated audio,
disconnect it from the AV network and connect Encoder directly to the
N4321 for testing. Units must be pre-configured first before connecting
directly. If problems persist, refer to the following troubleshooting tip list.
Unless specified otherwise, the configuration choices mentioned can be
found on the device’s
Settings
page.
1.
Verify in N-Able that the receive portion of the N4321 has been
assigned to an Encoder.
2.
Verify
Receiver Output
is selected and that
Receiver Mute
is disabled.
3.
If source is multicast stream from an N1000 or N2000 Encoder, verify
that
RX Unicast
is unchecked.
4.
If source is unicast stream from another N4321, ATR201, or other uni-
cast SVSI device, verify that the
RX Unicast
is checked.
5.
If source is N3000 Encoder, verify the
Enable PCM Audio
is checked on
the N3000 Encoder
Settings
page.
6.
Verify that the N4321 receive is not routed from N4321 transmit to
N4321 receive (same physical unit).
7.
Verify with both headphone and lineout connection that audio is not
present and that audio levels for headphone and lineout volume are set
to 100% (all the way right on the sliding bars).
8.
If multi-channel audio is being generated by the Encoder, verify that
Line out source
on the N4321 is set to
Downmix
OR to
FL/FR
or
another channel set for appropriate output.
9.
Verify
VLAN Tagging
is not enabled.
10. If the device is connected to another SVSI device via the upstream
unit’s network ports, verify that all units have
P0
and
P1
checked to
allow traffic (and that P0 is not disabled).
Optional Accessories:
N9312 12V External Power Supply
N9101 Rack Mounting Wings
N9102 1RU Rack Shelf (holds 2 cards)
N9206 2RU Card Cage (holds up to 6 cards)
Contact SVSI technical support at [email protected] or
256.461.7143 x9900 for any installation issues.
Product Specifications
Model Available (in
stand-alone or card
versions):
NMX-ATC-N4321 Audio Transceiver
Power Requirements:
PoE:
Can be powered via a PoE switch or other equipment
with a PoE source. Conforms to IEEE 802.3af Class 3 (802.3at
Type 1).
External power supply:
2.0 Amp @ 12 Volts DC; 100-240
Volts AC power supply with country-specific power cord;
Part number N9312 (sold separately).
Dimensions (HWD):
1.05” x 7.888” x 5.5” (2.67cm x 20.04cm x 13.8cm)
Weight:
1.55 lbs (0.7kg)
Certifications:
FCC, CE, and NTRL
Environmental:
Temperature:
32° to 104°F (0° to 40°C)
Humidity:
10% to 90% RH (non-condensing)
Mounting Options:
Stand alone, surface mount, wall mount, or rack mount.*
NOTE: *Mounting wings (part number N9101) required for surface and wall mounting.
Rack shelf (part number N9102) or card cage (part number N9206) required for rack
mounting. Shelf accommodates two side-by-side NMX-ATC-N4321 stand-alone units.
Card cage accommodates up to six NMX-ATC-N4321 cards (mix and match any series).
Mounting accessories sold separately and are compatible with most N-Series devices.
