Installation & Setup
34
Optima SD Instruction Manual
Troubleshooting
If the test switch did not execute correctly:
Check the power indicator on the front of the enclosures.
If it is not illuminated, check the power cords.
Verify the status of the test switch.
If using BCS commands, enter:
SL0O2T
.
If “
SL0O2T(1)
” appears, the test switch is routed.
If the status returns as routed correctly, the system established a connection between the
specified input and output connectors within both enclosures.
Check all link and signal connections on the rear of the enclosures to make sure everything is
physically set up correctly.
Check all power switches on the source and destination devices to make sure they are all
turned on.
Isolate source and destination equipment and cable problems by patching around the router
using barrel connectors to check the overall signal path.
Attempt the switch again.
If the switch still does not work, contact technical support (see below).
Technical Support
Before contacting technical support with a question, please consult this manual. If you still have
questions, contact your AMX representative or technical support. Have your system’s serial number
ready. The system’s serial number is normally located in two places on an enclosure; on the left rear and
on the left side (near the power receptacle).
We recommend recording your system’s serial number in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com