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For full warranty information, refer to the AMX Instruction Manual(s) associated with your Product(s).
065-004-2825 9/04 ©2004
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REV: A
1.
Remove the faceplate from the front panel of the server.
2.
Remove the damaged HDD. Each HDD is mounted in a tray that slides in and
out of the server. To remove the drive/tray assembly (FIG. 4):
a. Push the tab on the front of the drive tray to the right to unlock the hinged
front panel. Flip the hinged panel out and use it as a handle to gently pull
the drive/tray assembly out of its slot.
b. Remove the drive from the drive tray. The drive is secured to the tray with
four screws on the bottom panel.
3.
Install and secure the replacement drive into the drive tray.
4.
Slide the replacement drive/tray assembly fully into the slot, and push the
hinged front panel back into its locked position. The LEDs on the front of the
HDD should light to indicate that it has been connected and is communicating
properly.
5.
Replace the faceplate on the server.
Step 3: Rebuild the RAID Array
Once the new HDD has been installed, the drive must be added to the server’s RAID
array. This entails rebuilding the RAID array on the new HDD.
To rebuild the RAID array, you must have a PC connected to the MMS server:
•
If you intend to connect to the MMS via a LAN connection, verify that the PC is
communicating properly with the network.
•
Use an RJ-45 twisted pair cable to connect the Ethernet port on the MMS to
the LAN that your PC is on.
Once you have established communication between the MMS server and your PC,
you’ll use your web browser to access the server’s Disk Management Utility interface:
1.
Launch a web browser.
2.
Enter the IP address of the target MMS server in the address bar (example:
http://192.168.1.30:1080). You can use the WinMAX program to determine the
server’s IP address (displayed in the
System Information
tab). Don’t forget to
include the port number.
3.
Press
Enter
to open the Disk Management Utility - Home Page (FIG. 1).
4.
Click on the
Configure
tab at the top of the screen to access the
Configure
page (FIG. 2) which lists all drives in each array and their status. If a drive has
failed, it will be indicated on this page (labeled “Degraded” rather than “OK”).
5.
Check the box next to the failed drive that you are removing, and click the
Remove Drive
button at the bottom of the screen.
6.
Check the box again and click the
Add Drive button
at the bottom of the page.
7.
Check all boxes next to all the drives (only in the array that contains the
replaced HDD).
8.
Check the
Force Continue On Source Errors
checkbox at the bottom of the
screen.
9.
Click the
Rebuild Unit
button. Expect a delay of approximately two minutes
before the rebuild process begins.
10.
Click on the
Home
tab at the top of the screen to return to the Home page,
where you can monitor the process of the rebuild.
Once started, the process of rebuilding the array should take approximately 1.5
hours to complete.
Do not interrupt this process.
The message “
Rebuild Complete
” is displayed next to the drive (on the Home
page) when the process is finished.
At this point you can close the Disk Management Utility, and continue to use
the server as usual. There is no need to reboot the server.
Step 4: Authenticate the New HDD
When an HDD is replaced in a MMS server, it must be authenticated before the
system will play media content. HDDs are authenticated using two criteria, unique to
each replacement HDD:
•
HDD Serial Number
: 8-characters, printed on a decal located on the bottom of
the drive.
•
HDD Authentication Key
: 16-characters, printed on a piece of paper included
with the new HDD.
Note
: Before the HDD can be authenticated to the server it must first be added into
the array.
The HDD authentication process is handled via the built-in user-interface on the
MMS server which is accessible via the telnet window provided in WinMAX.
a) Open a telnet session with the MMS server:
1.
Launch WinMAX, open the
System Information
tab, and verify that you are
communicating with the intended MMS server by checking the
Server IP
Address or URL
field.
2.
Click on the
Server Configuration
button to open a telnet window.
3.
After a brief delay, the
Admin Menu
is displayed (FIG. 5).
b) Authenticate the new HDD:
1.
Select
Authenticate a New HDD
from the Admin Menu.
2.
Enter the 8-digit serial number of the HDD. (printed on a decal located on the
bottom panel of the HDD).
3.
Enter the 16-digit authentication key supplied by AMX for that HDD (printed on
a slip of paper included with the replacement drive).
MMS Admin Menu
Use the other options in the
Authenticate HDD
menu (accessible via the Admin Menu
on the MMS), to manage all HDDs in the server, as shown in FIG. 5.
The options in the Authenticate HDD menu are described below:
FIG. 5
Admin Menu, Authenticate HDD, and Add HDD dialogs
FIG. 6
Authenticate Menu - View HDD and Select HDD(s) to Remove dialogs
• Add:
Select to authenticate a new HDD, as described in the previous section.
• View:
Select to view all the serial numbers and keys for HDDs in the system. Note that this
list only indicates HDDs that have been successfully authenticated.
• Remove:
Select to remove a selected HDD from the system. One or more drives can be
removed at a time.
