2.
Edit settings shown in Table 7 -43 in a row of the table below.
3.
Click
Apply
in the row to update the information.
7.1.22Delete an Agent
1.
Click the
Agent Management
tab.
2.
Select an account in the table.
3.
Click
Del
to remove the agent from the table.
7.1.23Add a Queue
1.
Click the
Add New Queue
tab.
2.
Enter settings shown in
3.
Click
Add
.
The newly added queue displays in the
Management
tab.
7.1.24Edit a Queue
1.
Click the
Manage
tab and a queue.
2.
Enter settings shown in Table 7 -44.
3.
Click
Apply
.
The updated queue displays in the
Management
tab.
7.1.25Delete a Queue
1.
Click the
Management
tab.
2.
Select a queue.
3.
Click
Del
to remove the queue from the Management page.
Table 7-43 Agent Configuration Settings
Field
Description
Account
Enter an account number for the agent.
PIN
Enter a login password for the agent.
Agent Name
The name of agent. A unique ID containing alphabets, numbers,
and underscore only without spaces; 20 characters maximum.
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