Retry Time
A period of time in minutes between two retries.
Wait Time
Enter timeout in seconds when ringing a callee.
Date/Time
Select a Date/Time to trigger this memo call.
1.39 Automatic Call Distribution (PC#1 only)
IP PBX implements Automatic Call Distribution (ACD) by queues and agents. A pool of agents is
created first and then one or more queues could be added with distinct service numbers and a list of
agent extensions. Each agent should be bound with an existed extension to take calls and each
queue could have a specific distribution policy, such as round robin, ring all, least recent, fewest calls,
and random. With such settings one can enable agents located at any location to serve a unified
queue of calls. This comes with a benefit that administrative changes can be made in a single place,
and these changes immediately become effective for all calls and all agents. This not only enables
distribution centers to be operated cost-effectively, but also reduces the cost and complexity of
implementing home-based agents, who now only need an IP connection to serve calls in queues.
Refer to for creating an agent pool, and for setting queues. Select
Feature
->
ACD
to configure
agents and queues. Please click
Reload
after configuration changes.
Note that the agents are limited to local extensions; login through trunk is not allowed.
7.1.19Set Agent Login and Logout
Before adding agents or queues of the ACD, the administrator has to give universal Agent Login and
Logout numbers for all agents.
1.
Click the
Agent Login / Logout
tab.
2.
Enter numbers in
Agent Login
and
Agent Logout
.
3.
Click
Apply
to apply login and logout numbers to all agents.
Note that the agent login and logout numbers can not be set the same.
7.1.20Add an Agent
1.
Click the
Agent Management
tab.
2.
Enter settings shown in Table 7 -43.
3.
Click
Add
to see the information in the table below.
7.1.21Edit an Agent
1.
Click the
Agent Management
tab.
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