USB232U/485Ui
Page 4
1.4.3
Technical Support
Should the device appear defective, please check the information in this manual and any 'Help'
or 'READ.ME' files appropriate to the program in use to ensure that the product is being
correctly applied.
If an application problem persists, please request Technical Support in one of the following
ways:
Web:
www.amplicon.co.uk
Email:
Telephone: UK
0906 293 0293
International
+44 906 293 0293
Calls cost 25p per min from a BT landline. Calls from other services may vary
Fax:
UK
01273 570 215
International
+44 1273 570 215
It will assist the support engineer if you have the following information available when you call:
Your Amplicon account number or postcode
Date of purchase
The Operating System you are running under
The specification of your computer
The nature of your problem and the results of any tests you have
conducted.
You may also be asked if the operating system prompted you for a disk when you installed the
device.
1.4.4
Repairs
If the unit requires repair then please return the goods enclosing a repair order detailing the
nature of the fault. If the device is still under warranty, there will be no repair charge.
For traceability when processing returned goods, a Returned Materials Authorisation (RMA)
procedure is in operation. Before returning the goods, please request an individual RMA
number by contacting Amplicon Customer Services as detailed above. Please mark the RMA
number on the outside of the packaging to ensure that the package is accepted by the Goods
Inwards Department.
Give the reason for the return and, if the goods are still under warranty, the original invoice
number and date. Repair turnaround time is normally five working days but the Service
Engineers will always try to co-operate if there is a particular problem of time pressure.
Address repairs to:
Customer Services Department
AMPLICON LIVELINE LIMITED
Centenary Industrial Estate
Summary of Contents for USB232U
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