Ametek SHZF2 SCR Series, Instruction, Operation And Maintenance Manual

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SHZF2/SHZF3 SCR Power Controller Warranty
Rev 2 Ametek HDR Power Systems 31
CHAPTER 9 – Warranty Policy
This chapter details the warranty policy of Ametek HDR Power Systems products. Ametek HDR Power
Systems standard warranty policy is listed below. Note that the warranty policy for a particular job agreement
may be different from the standard policy. When in doubt about warranty information, consult the factory
.
9.1 Warranty
WARRANTY
AMETEK HDR warrants that the equipment delivered will be free from defects in workmanship and
material for a period of five years from the date of shipment. AMETEK HDR will repair or replace, at
AMETEK HDR's option, any part found defective during proper and normal use, provided that written
notice of the nature of the defect is received by AMETEK HDR within the five year warranty period and
that the customer returns the part to AMETEK HDR freight paid both ways. This warranty is not
transferable by the initial end user.
AMETEK HDR MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED (INCLUDING,
WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR PURPOSE, OR AGAINST
INFRINGEMENT OF ANY PATENT) EXCEPT AS EXPRESSLY PROVIDED HEREIN.
THE REMEDY OF REPAIR OR REPLACEMENT IS CUSTOMER'S SOLE AND EXCLUSIVE
REMEDY AND WILL SATISFY ALL OF AMETEK HDR'S LIABILITIES, WHETHER BASED ON
CONTRACT, NEGLIGENCE, TORT, PRODUCT LIABILITY, STRICT LIABILITY, OR OTHERWISE. IN
NO EVENT WILL AMETEK HDR BE LIABLE FOR INCIDENT OR CONSEQUENTIAL DAMAGES,
NOR IN ANY EVENT SHALL HDR'S LIABILITY EXCEED THE UNIT PRICE OF ANY DEFECTIVE
PRODUCT OR PART.
9.2 In-house Repair Services
For all repair service at Ametek HDR Power Systems, you will need a Repair Material Authorization
(RMA) number. Call
(614) 308-5500
and request a Repair Material Authorization (RMA) number.
Please reference this number when making inquiries. Use the shipping address below for returns:
Ametek HDR Power Systems
503 Lakeview Plaza Blvd, Ste C
Worthington, Ohio, 43085
Attention: Repair Department/RMA #( )
Prepay the shipment and include the following information if you are not using an Ametek HDR Power
Systems Return Repair Tag: the Repair Material Authorization (RMA) number, part number, a
description of the problem, contact phone number, a technical contact phone number (if different) and
any additional comments. Put the Repair Material Authorization (RMA) number on the label.
Warranty Repairs: In addition to securing Repair Material Authorization (RMA) number, please supply
the
System Serial number
(found on the Power Controller).
Non-Warranty Repairs: Secure a Repair Material Authorization (RMA) number from Ametek HDR
Power Systems. The price for exchange or repair will be quoted when the unit can be evaluated.
Once determined a quote will be provide, please include your hard copy purchase order (PO) for this
amount, or fax your PO directly to the Sales Department at (614) 308-5506. Expedited services are
available upon request.