© American Time
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Wi-Fi Installation Manual
Troubleshooting
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Clock is not on time within 30 minutes of applying power.
• Verify LED flashes green within 60 seconds after applying power.
• Verify hand positions (see Homing Clock page 15).
SNTP failing (flashing orange prior to solid red).
• Verify Port 123 if open for UDP traffic.
• Verify SNTP primary and secondary time servers (See Clock Configuration page 9).
Network connection failing (continues flashing red prior to solid red).
• Verify proper signal reception in the intended installation location.
—Contact IT staff to verify signal at installation location
• Verify correct SSID (See Clock Configuration “Current SSID” page 9).
Clocks correcting when first powered but time drifts in good signal area using NIST time server.
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Note:
NIST time servers will reject multiple time requests from the same IP address.
• Change to internal time server.
If the above steps do not resolve the issue, please contact American Time at 866-748-3796 or [email protected].
