TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Does not flush
a.
Water supply valve closed.
a.
Open valve and allow water to fill tank.
b.
Supply line blocked.
b.
Shut off water supply, disconnect supply line, and inspect
all gaskets and washers. Reassemble.
c. Flush valve chain too loose or
c.
Readjust chain length as required.
disconnected.
d. Stuck float/float rod.
d.
Adjust to allow free downward movement of float arm.
e. Water control flow rate too
e.
Follow instructions to increase water control flow rate.
restricted.
Poor or
a. Tank water level too low.
a.
Follow instructions to adjust water level.
sluggish flush
b. Bowl water level too low.
b. Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.
c. Supply valve partly closed.
c. Open supply valve fully. Be sure that proper supply tube
size is used.
d. Flush valve closes early due to high
d. Follow instructions to reduce water control flow rate.
supply pressure.
e. Partially clogged trapway and/or
e. Remove obstruction. Consult a plumber if necessary.
drain pipe and/or vent.
f. Supply pressure too low.
f. Normal supply pressure must be at least 20 psi.
Toilet leaks
a. Poor supply line connection.
a. Review Step 9 of installation procedure.
b. Poor bowl to tank/floor connection.
b. Review Step 4 through 7 of installation procedure.
Toilet does not
a. Tank water level too high.
a. Follow instructions to adjust water level.
shut off
b. Float rod or float ball depressed by
b. Readjust float rod.
tank cover.
c. Flush valve chain too tight, holding
c. Readjust chain length as needed.
flush valve open.
d. Float rod interfering with flush valve
d. Follow installation instructions to reduce water control flow
closing.
rate, which will lift lowest position of float rod without
affecting water level.
e. Flush valve seat and/or flapper worn
e. Replace flapper/flush valve assembly, as needed.
or deformed.
f. Sand or debris lodged in water
f. Shut off water supply. Consult a plumber, if necessary.
control.
Noisy Flush
a.
Water control flow rate too restricted. a.
Follow instructions to increase water control flow rate.
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AMERICAN-STANDARD ONE-YEAR LIMITED WARRANTY
If inspection of this American-Standard plumbing product, within one year after its initial installation, confirms that it is defective in materials or
workmanship, American-Standard will repair or, at its option, exchange the product for a similar model.
This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should
check with a local building or plumbing contractor to insure local code compliance before installation.
This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse,
misuse, accident or other damage; if it was not installed in accordance with American-Standard's instructions; or if it has been modified in a manner
inconsistent with the product as shipped by American-Standard.
American-Standard's option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation, nor
shall American-Standard be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or
exchange of a defective product, all of which are expressly excluded from this warranty. (Some states or provinces do not allow the exclusion or
limitation of implied warranties, so this exclusion may not apply to you.)
This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case
this warranty does not affect such statutory rights.
For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or
that a service request (including a description of the product model and of the defect) be sent to the following address:
7 3 0 2 3 7 - 1 0 0 R E V . Q
In the United States:
American Standard Inc.
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Consumer Affairs
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: (800) 442-1902
In Canada:
American Standard
2480 Stanfield Rd.
Mississauga, Ontario
Canada L4Y 1S2
Toll Free: (800) 387-0369
In Mexico:
Customer Service Manager
Ideal Standard, S.A. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
www.AmericanStandard-US.com
www.AmericanStandard.ca
www.AmericanStandard.com.mx
