6
for Generations to Come
FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater .
Q. My heater emits a strange odor when I first opened the box and when I turned the heater on
for the first time. Why is this happening?
A
. This is normal . This heater is treated with a special heat safe/resistant coating . This odor is
sometimes present when the box is opened . When the coating is exposed to heat, it produces this
particular odor during the first few hours of operation. This will dissipate after the “break-in period”. If
you are sensitive to odors, you may want to “pre-burn” the unit in a garage with the door open until
the initial odor dissipates .
Q. If my heater runs on approximately 1,500 watts, how many BTUs is that? Is that a lot of
heat?
A.
At 1,500 watts, your heater will use approximately 5,100 BTUs . This heater is intended to be used
as supplemental heat in areas most needed . It may take several minutes to several hours to heat
your area, depending on various factors .
Q. Can the heating elements be replaced?
A.
Replacement heating elements can be obtained from the manufacturer . All parts may be
purchased through the manufacturer if your product is out of warranty . If you feel that the elements
are definitely faulty right out of the box, contact technical support at 1-877-645-0299. A representative
can then direct you to the next step .
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A.
The heating process begins immediately upon powering on and setting the desired temperature
above the ambient temperature . A noticeable change in the ambient temperature of the room will vary
due to variables such as the location of the heater (in the home), floor plan and size of the room, how
well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat sink
with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings,
etc. Customers with smaller rooms experience quick heat changes. Rooms with larger and open floor
plans can expect up to 24 hours to completely heat up .
Q. I do not have a grounded outlet. Can I use a 2-prong power strip, or remove the ground
prong from the cord?
A.
NO! If you do not have a grounded outlet, contact a certified electrician for advice. Removing
or altering any part of the heater’s original design or intent (including the power cord) will void the
warranty and make you liable for any unexpected or hazardous results .
