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Troubleshooting
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You want to make sure a few things are taken
care of when connecting to the app:
Phone’s Bluetooth is turned on.
Ensure the receiver is connected.
Hearing aids are out of the case.
Hearing aids are fully charged.
Open the hearing aid battery door to turn off
the hearing aid and close the battery door to
turn the hearing aid on. This also resets the
hearing aid.
Getting little or no sound?
Check these tips:
Charge your battery.
Check your wax stops and clean out any debris.
Call 800.492.4515 if you still need help.
