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Change Motherboard BIOS Settings

Some motherboards may have a system BIOS option to switch between single

and dual PCIe slot support. The default setting may be single slot support. Refer

to the motherboard’s manual for information to enable dual PCIe slot support.
For more information see the ATI CrossFireX Web page at 

ati.amd.com/

crossfire

.

Use Graphics Cards with Different Amounts of Memory

In some ATI CrossFireX configurations, graphics cards with different amounts of

memory can by used; however, restarting your computer is required after

enabling ATI CrossFireX. This will cause ATI CrossFireX to reduce the amount of

memory on the card with the most amount of memory to match the memory size

of the graphics card with the least amount of memory.
Clicking 

OK

 to the memory mismatch error message will restart your computer.

Note:

When disabling ATI CrossFireX you will be given the option to restart your

computer to restore the original graphics memory size or continue with the

reduced memory size.

Card Reversal Recommended

A recommendation message to reverse the graphics card positions may appear

if the primary graphics card is not installed into the primary PCIe slot. Although

ATI CrossFireX can be enabled, performance may be improved by reversing the

graphics cards in the computer.
See your motherboard's manual to determine which is the primary PCIe slot.

3D Client is Active

You will not be able to start ATI CrossFireX if a 3D application, game, or video

playback, such as a DVD movie, is running.
Close all open 3D applications, games, and movie player applications, and then

enable ATI CrossFireX.

ATI CrossFireX is Currently Unavailable

This error has occurred because ATI CrossFireX did not correctly detect your

graphics hardware or there is a problem with the software.

Check that the graphics cards are installed correctly.

Check that the interconnect cable is installed correctly.

Close all running 3D applications.

Check that the ATI CrossFireX mode is set to Software in the

ATI Catalyst Control Center. (The ATI Radeon HD 5850/5870 can only use

ATI CrossFireX technology in software mode.)

Reinstall the ATI Catalyst Control Center and drivers.

Troubleshooting ATI CrossFireX  21

© 

2009

  Advanced Micro Devices, Inc.

ATI Radeon™ HD 5850/5870

Summary of Contents for ATI Radeon HD 5750

Page 1: ...ATI Radeon HD 5850 5870 User Guide Part Number 137 41675 11...

Page 2: ...s thereof are trademarks of Advanced Micro Devices Inc HyperTransport is a licensed trademark of the HyperTransport Technology Consortium Blu ray Disc is a licensed trademark of the Blu ray Disc Assoc...

Page 3: ...erence Heed all warnings All warnings regarding the product and its operating instructions should be obeyed Use appropriate grounding Caution For continued protection against the risk of electric shoc...

Page 4: ...iv ATI Radeon HD 5850 5870 2009 Advanced Micro Devices Inc...

Page 5: ...ology 11 ATI CrossFireX Introduction 11 Installing ATI CrossFireX Graphics Cards 11 Enabling ATI CrossFireX 15 Reference 17 System Requirements 17 Hardware 17 ATI CrossFireX Requirements 17 Using ATI...

Page 6: ...y 25 Waste Electrical and Electronic Equipment WEEE Directive Compliance 26 VCCI Class B ITE Compliance Information 26 KCC Certification Information 26 BSMI Certification Information 27 vi ATI Radeon...

Page 7: ...If you are replacing an existing graphics card you need to 1 Start the computer and then uninstall the old graphics driver 2 Turn off the computer and then remove the old card 3 Install the new card...

Page 8: ...preparation for installation of a new card 1 With the current graphics card still in the computer close all open applications 2 On the Windows taskbar click Start Control Panel and then double click...

Page 9: ...ices 2 Unplug the computer s power cord and then disconnect all cables from the back of the computer Caution Wait approximately 20 seconds after unplugging the power cord before disconnecting a periph...

Page 10: ...r s Note If applicable before installing a card that requires a supplementary power connection make sure your existing power supply has such a connection available Tip The location of power connection...

Page 11: ...e included in the custom install SurroundView software included in the custom install ATI Avivo video converter software included in the custom install 1 Insert the Software and Documentation CD Note...

Page 12: ...6 Installation ATI Radeon HD 5850 5870 2009 Advanced Micro Devices Inc...

Page 13: ...rtcut that appears click Properties The Display Properties dialog appears 2 Click the Settings tab and then select the screen resolution and color depth that best suit your requirements and the displa...

Page 14: ...o this monitor e Set the Screen Resolution and Color Quality as appropriate for the second monitor f Click OK ATI Radeon HD 5850 5870 Connections The following figure shows the display connections ava...

Page 15: ...rt Your ATI Radeon HD 5850 5870 graphics card provides multi display functionality through its various display connections The graphics card can output to a maximum of three displays using the followi...

Page 16: ...10 Display Configuration ATI Radeon HD 5850 5870 2009 Advanced Micro Devices Inc...

Page 17: ...user interface for each configuration type and automatically loads the appropriate one when a valid ATI CrossFireX configuration is detected in the system If ATI Catalyst A I is enabled in the ATI Ca...

Page 18: ...the computer chassis 4 Remove any unneeded graphics cards from the computer Warning Some graphics cards can get hot while operating Wait approximately five minutes after turning off the computer befo...

Page 19: ...8 Remove protection tags from the ends of the ATI CrossFireX interconnect and connect the cards Caution Always handle the ATI CrossFireX bridge interconnect by the connector only Do not push or pull...

Page 20: ...reX graphics cards 2 Interconnect 9 Fasten the graphics cards securely to the back panel 10 Make sure the cables are not interfering with anything inside the computer for example a cooling fan and the...

Page 21: ...menu On the Graphics menu click CrossFireX Navigation tree From the tree in the Graphics Settings tab click CrossFireX 2 Click Configure 3 From the Graphics Adapter list select the graphics card to ac...

Page 22: ...16 ATI CrossFireX Technology ATI Radeon HD 5850 5870 2009 Advanced Micro Devices Inc...

Page 23: ...o 75 watt 6 pin PCIe power connectors Certified power supplies are strongly recommended for a list of certified power supplies see ati amd com certifiedpsu ATI CrossFireX Requirements Minimum requirem...

Page 24: ...orientation of the desktop Many features display previews of the changes before they are applied The following configurations are available Basic View A simplified view of the features that includes...

Page 25: ...rmation on the features and concepts of your ATI Radeon product You can also use the ATI Catalyst Control Center Help feature to access usage information generate a problem report and get software ver...

Page 26: ...boots up but there is no display Verify that the monitor is connected properly to the computer and a power supply If a DisplayPort adapter passive dongle or active dongle is used visit http www amd co...

Page 27: ...mmended A recommendation message to reverse the graphics card positions may appear if the primary graphics card is not installed into the primary PCIe slot Although ATI CrossFireX can be enabled perfo...

Page 28: ...ase visit ati amd com and select Customer Care The colors on the TV display are incorrect Ensure that the connections between the component video adapter and the HDTV are correct There is no display o...

Page 29: ...line registration If you require further assistance with your product the following Customer Care options are available Service Availability Language Access Online or mail 24 hours a day English Frenc...

Page 30: ...rty responsible for compliance could void the user s authority to operate the equipment FCC Compliance Information This product complies with FCC Rules Part 15 Operation is subject to the following co...

Page 31: ...Canadian ICES 003 Cet appareil num rique de la Classe B est conforme la norme NMB 003 du Canada CE Compliance Information EMC Directive 2004 108 EC CISPR 22 2008 09 EN 55022 2006 Class B Limits and me...

Page 32: ...quipment WEEE Directive Compliance This product was manufactured by Advanced Micro Devices Inc VCCI Class B ITE Compliance Information KCC Certification Information 26 Reference ATI Radeon HD 5850 587...

Page 33: ...uipment As this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area BSMI Certification Information BSMI Certification Informa...

Page 34: ...28 Reference ATI Radeon HD 5850 5870 2009 Advanced Micro Devices Inc...

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