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The computer does not boot up properly.

Verify that the installation instructions were followed correctly.
Make certain that the graphics card is properly connected to the power supply

and the motherboard.
If using Windows operating system, restart your computer in Safe Mode. For

information on Safe Mode, consult the Windows documentation.
Check the system configuration utility for interrupt assignments.

The computer boots up but there is no display.

Verify that the monitor is connected properly to the computer and a power

supply.
If your motherboard has on-board graphics capabilities, you may need to disable

them. Consult your motherboard documentation for more information.

Note:

Some manufacturers do not allow the on-board graphics to be

disabled or to become the secondary display.

During software installation on a PC with the Windows Vista
OS, the screen goes blank

The software is still installing. Wait 20–30 minutes to make sure the software has

finished installing and then restart the computer.

Troubleshooting ATI CrossFireX

The following are suggested solutions for common ATI CrossFireX

troubleshooting issues.

Change Motherboard BIOS Settings

Some motherboards may have a system BIOS option to switch between single

and dual PCIe slot support. The default setting may be single slot support. Refer

to the motherboard’s manual for information to enable dual PCIe slot support.
For more information see the ATI CrossFireX Web page at 

ati.amd.com/

crossfire

.

Use Graphics Cards with Different Amounts of Memory

In some ATI CrossFireX configurations, graphics cards with different amounts of

memory can by used; however, restarting your computer is required after

enabling ATI CrossFireX. This will cause ATI CrossFireX to reduce the amount of

memory on the card with the most amount of memory to match the memory size

of the graphics card with the least amount of memory.
Clicking 

OK

 to the memory mismatch error message will restart your computer.

16

Reference

ATI Radeon HD 4800 Series

© 

2008

  Advanced Micro Devices, Inc.

Summary of Contents for ATI Radeon HD 4800 Series

Page 1: ...ATI Radeon HD 4800 Series User Guide Part Number 137 41521 10...

Page 2: ...Technology Consortium Microsoft is a registered trademark of Microsoft Corporation Other product names used in this publication are for identification purposes only and may be trademarks of their resp...

Page 3: ...computer chassis 6 For cards with TV tuners a Ground outdoor antenna appropriately Caution Since an outdoor antenna or cable system may be connected to the product be sure that the antenna or cable sy...

Page 4: ...ATV system installer This reminder is provided to call the CATV systems installer s attention to Section 820 40 of the NEC which provides guidelines for proper grounding and in particular specifies th...

Page 5: ...n 9 Installing ATI CrossFireX Graphics Cards 9 Enabling ATI CrossFireX 11 Reference 13 System Requirements 13 Hardware 13 ATI CrossFireX Requirements 13 Using ATI Catalyst Control Center 13 ATI Cataly...

Page 6: ...VCCI Class B ITE Compliance Information 21 MIC Certification Information 22 BSMI Certification Information 22 vi ATI Radeon HD 4800 Series 2008 Advanced Micro Devices Inc...

Page 7: ...ve the old card 3 Install the new card and then connect the monitor 4 Start the computer and then install the new drivers and software 5 Restart the computer First Card for this PC If this is the firs...

Page 8: ...also need to be removed before restarting the computer For example DVD Player or Multimedia applications Uninstalling the Old Driver Windows Vista Follow these steps to uninstall the existing graphics...

Page 9: ...icity by touching the power supply or the metal surface of the computer chassis Tip If necessary consult the computer manual for help in removing the cover 4 Remove any existing graphics card from the...

Page 10: ...Figure 1 2 Card with One Power Connection 1 Power supply 2 Graphics card 4 Installation ATI Radeon HD 4800 Series 2008 Advanced Micro Devices Inc...

Page 11: ...ything inside the computer for example a cooling fan and then replace the computer cover 10 Reconnect any cables you have disconnected and then plug in the computer power cord 11 Turn on the monitor a...

Page 12: ...e on screen instructions When prompted select either Express or Custom Not all software components are installed using the Express installation Custom installation allows you to select individual soft...

Page 13: ...the graphics card one monitor will always be the primary display additional monitors will be designated as secondary d Click Extend my Windows desktop onto this monitor e Set the Screen Resolution and...

Page 14: ...CrossFireX is active other display devices connected to the other connections on both graphics cards are rendered inactive If additional displays are required when ATI CrossFireX is active use either...

Page 15: ...dering mode available for the application is automatically selected Installing ATI CrossFireX Graphics Cards These instructions assume that a PCIe graphics card has already been successfully installed...

Page 16: ...cs card in the secondary PCIe slot next to the existing graphics card and press firmly until the card is fully seated 7 If using a 3 card configuration align the third graphics card in the third PCIe...

Page 17: ...r example a cooling fan and then replace the computer cover 12 Reconnect any cables you have disconnected and plug in the computer power cord 13 Turn on the monitor and then the computer You now need...

Page 18: ...ting a Slave GPU dialog appears where you must select the graphics card that will partner with the Master GPU Note Enabling ATI CrossFireX for the selected graphics card automatically disables GPU Acc...

Page 19: ...4800 Series graphics card ATI CrossFireX certified motherboard For an up to date listing of ATI CrossFireX certified motherboards see ati amd com products certification A second ATI CrossFireX graphi...

Page 20: ...ATI Catalyst Control Center software Table 3 1 ATI Catalyst Control Center Access Routes Access Route Instructions Windows Desktop 1 Right click anywhere on the desktop 2 From the shortcut menu that...

Page 21: ...ck Help in the Dashboard 2 Click Search Help 3 Enter the word s you wish to search for the in search box of the ATI Catalyst Control Center Help 4 Click Go Troubleshooting Graphics Card Installation T...

Page 22: ...30 minutes to make sure the software has finished installing and then restart the computer Troubleshooting ATI CrossFireX The following are suggested solutions for common ATI CrossFireX troubleshooti...

Page 23: ...k that the graphics cards are installed correctly Check that the interconnect cable is installed correctly Close all running 3D applications Re install the ATI Catalyst Control Center and drivers Scre...

Page 24: ...ed DVDs will not play in high quality modes Copy protected DVDs restrict playback to 480i and 480p modes The entire display is not visible If the component input device supports it try 720p mode The d...

Page 25: ...her your product contains a defect and whether your product is under warranty AMD Customer Care is unable to assist with refunds returns or exchange specific inquiries If resolving the problem being e...

Page 26: ...the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between...

Page 27: ...ormation Technology Equipment USA Canada UL 60950 1 Information Technology Equipment Safety Part 1 General Requirements CSA C22 2 No 60950 1 Information Technology Equipment Safety Part 1 General Requ...

Page 28: ...fo telecommunications equipment As this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area BSMI Certification Information 22...

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