Amcrest NV2104 User Manual Download

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Network Video Recorder

User Manual

Version 1.0.5

Revised November 23

, 2020

Summary of Contents for NV2104

Page 1: ...Network Video Recorder User Manual Version 1 0 5 Revised November 23rd 2020...

Page 2: ...l 30 Web Operation 39 Main Menu 40 Camera 41 Remote Device 41 Image 44 Encode 46 PTZ 55 Network 56 TCP IP 56 Connection 57 PPPoE 60 DDNS 61 UPNP 62 Email 63 Multicast 65 Register 66 Switch 67 P2P 67 A...

Page 3: ...put 95 Alarm Output 97 Video Detection 98 Audio Detect 105 Abnormality 107 Operation 111 Log 111 Information 112 Network 114 System Maintain 115 Back Up 117 Display 119 Audio 122 Remote Web Access 123...

Page 4: ...d All examinations and repair work should be done by qualified service engineers We are not liable for any problems caused by unauthorized modifications or attempted repairs to the device Environment...

Page 5: ...NET Network abnormality indicator light When a network error occurs or there is no network connection this light turns red PWR Power indicator When NVR is on this light remains on HDD HDD abnormal ind...

Page 6: ...utton press this button for three seconds to boot up or shut down NVR 12 Up Down Activate current control modify setup and then move up and down Increase decrease numeral Assistant function such as PT...

Page 7: ...t or right in a menu When viewing playback use these buttons to scan forwards or backwards Enter OK Confirm a current operation Go to default button Go to menu Escape ESC Go to previous menu or cancel...

Page 8: ...tion in numeric control or text control press and hold for 2 seconds to delete the previous character before the cursor In motion detection setup working with FN and direction keys to realize setup In...

Page 9: ...rt This is used to receive the analog audio signal from the devices such as a microphone MIC OUT Audio output port Audio output port This is used to output the analog audio signal to devices such as a...

Page 10: ...importing exporting configure or image files It is recommended to connect all components before mounting any of the cameras This is to ensure all components are working properly before they are physi...

Page 11: ...ng 4 Turn the NVR upside down and place the screws in firmly 5 Tighten the HDD screws firmly to the bottom of the NVR 6 Connect the HDD cable and power cables to the motherboard For further assistance...

Page 12: ...apter sold separately If the NVR does not have PoE ports connect the PoE camera to a PoE compatible router or switch that is on the same network as the NVR For non PoE NVRs cameras Connect the power a...

Page 13: ...r detailed information Slight differences may be found on the alarm port layout Alarm input port Connect the positive end of the alarm input device to the alarm input port ALARM IN 1 2 of the NVR Note...

Page 14: ...ntacts with same polarity 1500V 10 160us Length of open time 3ms max Length of close time 3ms max Longevity Mechanical 50 106 MIN 3Hz Electrical 200 103 MIN 0 5Hz Temperature 40 C 70 C Audio Ports Dev...

Page 15: ...e click one item in the file list to playback the video mouse click In multiple window mode double left click one channel to view in full screen Double left click the current video again to go back to...

Page 16: ...sked to enter a prompt question for your account This is useful if you have forgotten your password and would like an easier way of recovering your password Please use a prompt question that will help...

Page 17: ...e the email address checkbox is enabled and enter a valid email address in the Email Address field The email address will be retained in the system If you do not want to use an email address you can d...

Page 18: ...educe file sizes which in turn helps to reduce required bandwidth without sacrificing frames per second FPS or resolution However for maximum compatibility when accessing your device in a web browser...

Page 19: ...reen click Next to continue Date Time The Date Time settings screen is used to set the date and time for your NVR If you want to utilize daylight savings time click on the DST enable toggle switch Thi...

Page 20: ...creen To add a holiday schedule to your NVR click on the Add Holidays button This will take you to an Add Holidays screen Name the holiday you would like to add and select a mode range start time and...

Page 21: ...wizard click Next P2P The next screen that appears is the P2P screen This screen allows you to connect your NVR to your mobile device via the Amcrest View Pro app The P2P status should read as Online...

Page 22: ...his is where you can begin adding cameras to the NVR If the cameras are not directly connected to the back of the NVR please make sure they are active and on the same network as the NVR before proceed...

Page 23: ...clicking on the checkbox next to the device and click Add to add the device into the Added Devices menu If the status of your camera is red it indicates the camera is not properly connected to the NVR...

Page 24: ...on the edit icon pencil located in the Edit column in the Added Device menu Select the Password field and use the onscreen keyboard to enter the password for your camera Once the password has been en...

Page 25: ...H 265 compatible products will come factory defaulted to H 264 compression but for increased performance the camera s settings can be automatically switched to H 265 compression Switching to H 265 co...

Page 26: ...dings This screen is used similarly to the Rec menu only it pertains only to snapshot events Once you have scheduled your events click on the OK button to continue Once the setup process is finished y...

Page 27: ...NS Email settings etc e g P2P UPnP Multicast etc STORAGE Set motion detection schedules as well as access the hard drive management interface FTP etc SYSTEM Review and edit general system settings suc...

Page 28: ...The bitrate is the number of bits that are processed per unit time by the system and helps the system to create a tradeoff between bandwidth and image quality How to Adjust to H 265 Compression If th...

Page 29: ...hing live view To adjust the bitrate access the Encode menu and click on the Bit Rate Kb S dropdown menu A list of preset bitrates will be displayed as well as a Customized selection which will allow...

Page 30: ...amera An optimal customized bitrate should be around 1825 Kb S Click Apply to save the new bitrate settings Video Wall Please note the displayed window amount may vary depending on how many channels y...

Page 31: ...otage will be retained To manually record video insert a USB flash drive into a USB port on the NVR and click on the manual record button Click on the manual record button again to stop recording The...

Page 32: ...e the camera is on the same network as the NVR before searching Once the camera has been detected click on the device to highlight it and click Add Please note if the device is not registering to the...

Page 33: ...s indicator for the camera should turn green indicating the camera has been added successfully Note For maximum compatibility when accessing your camera in a web browser or third party applications ou...

Page 34: ...pplicable to certain devices such as 2000 series or below NVRs To exit the registration menu right click on the video wall to display the connected devices The process can be repeated to add additiona...

Page 35: ...PTZ Trace Provides the ability to store a sequence of camera movements as a preset In the middle of the eight direction arrows there is a 3D intelligent positioning key Please make sure your protocol...

Page 36: ...rn value and then click to call a pattern Click again to stop the call Call Scan Input the Scan value and then click to call a scan Click again to stop the call Auto Pan Click to enable the camera to...

Page 37: ...et to the tour Tips Repeat the above steps to add more presets to the tour Click the Del preset button to remove it from the tour Please note some protocols do not support the delete preset function P...

Page 38: ...meras will be displayed in the video wall Camera Registration This option allows the user to register additional devices to the NVR Manual Allows the user to access record and alarm output options Aut...

Page 39: ...device s IP address is it highly recommended to download our free Amcrest IP Config Tool software The Amcrest IP Config Tool can be downloaded at the following web page amcrest com downloads In the A...

Page 40: ...with a combination of letters and numbers Click OK The main menu for the NVR will be displayed If the process above is not working please contact Amcrest Support via one of the following options Visit...

Page 41: ...view and edit TCP IP connection DDNS Email settings etc e g P2P UPnP Multicast etc STORAGE Set recording schedules as well as access the hard drive management interface FTP etc SYSTEM Review and edit...

Page 42: ...ering a camera Please note if a camera is plugged directly to a PoE port on the back of your device the camera will be automatically registered However please ensure the password for the camera is reg...

Page 43: ...has been added into the interface click on Edit This menu allows you to edit camera related information and verify the camera has the proper username and password in the system Once the camera has be...

Page 44: ...ess of the connected camera Version Indicates what firmware version the camera is running on Update Status Allows the user to see if the firmware needs to be updated If the firmware for the camera nee...

Page 45: ...ber the brighter the video When you input the value here the bright section and the dark section of the video will be adjusted accordingly You can use this function when the whole video is too dark or...

Page 46: ...nu allows the user to set white balance modes White balance WB is the process of removing unrealistic color casts so that objects which appear white in person are rendered white in the image Auto The...

Page 47: ...however some older models such as the 2000 series or below may not support H 265 For more information on H 265 compression please refer to section How to Provide Optimal Performance Using H 265 and B...

Page 48: ...5 compatible however please note H 265 compression is only an available on 4000 series and above NVRs and may not be applicable to any NVRs 2000 series or below However for maximum compatibility when...

Page 49: ...ically default the bitrate to a sufficient bitrate depending on the resolution or model camera that is currently being accessed on the NVR For instance when switching to H 265 on a 4K camera the bitra...

Page 50: ...825 Kb S Click Save to save the adjusted bitrate settings How to Enable Audio for an IP Camera Using an NVR Due to specific regulations most IP cameras sold by Amcrest that feature a built in micropho...

Page 51: ...face Please note if your camera is not supported in the web browser you are using please try another main stream browser such as Google Chrome etc to access the interface In the camera s web UI click...

Page 52: ...and click on the More Setting button in the Main Stream column to access audio options Ensure the Audio Enable checkbox is enabled and click Save Ensure the same settings are enabled for the sub stre...

Page 53: ...snapshot settings that can be modified on this screen Channel This dropdown box allows the user to select a channel from the dropdown list to modify Mode There are 2 snapshot modes timing and trigger...

Page 54: ...erlay tab allows the user to change overlay settings for each channel By default there is a time display channel display and a privacy mask tab which allows the user to customize privacy mask blocks o...

Page 55: ...interface To confirm settings click the Save button Path The Path tab allows the user to set a download path for snapshots and video recordings Below is a screenshot of the path menu Please note this...

Page 56: ...Default Gateway This field allows the user to enter the default gateway for the network The default gateway should be on the same IP subnet as the NVR s IP The specified length of the subnet prefix s...

Page 57: ...and a dynamic IP address DHCP stands for Dynamic Host Configuration Protocol and this enables the NVR to automatically obtain an IP address from another network device such as a server or more commonl...

Page 58: ...port number The default value is 443 Click this checkbox to begin creating an HTTP certificate RTSP Port This field designates the Real Time Streaming Protocol RTSP port number The default value is 5...

Page 59: ...e HTTPS cert will need to be created log into the device and access the HTTPS menu Click on the Create Server Certificate button Enter the necessary credentials for your HTTPS certificate and click Cr...

Page 60: ...o HTTP and the security report will show a lock symbol indicating the cert has been created properly PPPoE PPPoE stands for Point to Point Protocol over Ethernet This screen allows users to configure...

Page 61: ...eal time to help the NVR maintain a persistent address despite changes in location or configuration What this means is that even when the NVR is restarted moved or reconfigured it can keep the same IP...

Page 62: ...ddress This field shows the NVR s MAC address which is unique to this device This number is read only and is used to access a local area network LAN Internet Status The DDNS connection status Press th...

Page 63: ...below have been remapped by the UPnP protocol The first column shows the order of the services The second column shows the name of the services To edit this double click on the service line item The...

Page 64: ...ed SMTP server Password This field allows the user to enter the password associated with the SMTP username Sender This field allows the user to enter the sender email address This email address will b...

Page 65: ...m support Click on the Test button to test the connection Click the Refresh button to refresh the interface To confirm settings click the Save button Multicast Multicast is a feature that enables the...

Page 66: ...otocol PTP version 2 messages Sync Announce etc except peer delay measurement ff02 6b Precision Time Protocol PTP version 2 peer delay measurement messages ff0x 114 Used for experiments Click the Refr...

Page 67: ...e NVR is enabled by default The IP segment is 10 1 1 1 Usually we recommend using just the default setup method Below is a screenshot of the Switch menu IP Address The default IP segment of the device...

Page 68: ...this as a quick reference point when setting up your NVR on the Amcrest View Pro app Click the Refresh button to refresh the interface To confirm settings click the Save button Amcrest View Pro Setup...

Page 69: ...click on Network then click on P2P Ensure the Enable toggle switch is enabled and the P2P status says Online This indicates the P2P option is enabled Amcrest View Pro Setup The following steps will c...

Page 70: ...P Domain DDNS can be used to establish a DDNS connection For more information on how to setup a DDNS connection visit amcrest com support 6 Scan the QR code The QR code can be found on the serial tag...

Page 71: ...rites old recordings once the hard drive is full or to stop recording which means the recordings will stop once the hard drive is full Pack Duration Specifies the recording duration of the overwrite T...

Page 72: ...ular Regular recording means that the NVR captures all footage for the specified time period Regular recording is represented by green MD Motion Detection recording means that the NVR captures only fo...

Page 73: ...ays select all options to apply the settings to all days of the week Click Save to save this schedule to the system To revert to default settings click the Default button near the bottom left hand cor...

Page 74: ...is a combination of motion detection and alarm footage and records when either a motion detection alarm or general alarm is activated MD Alarm recording is represented by the color white To set a rec...

Page 75: ...type There are 3 possible settings Read Only This allows the NVR to read the data but not modify it in anyway Write Only This allows the NVR to write data to the HDD but not read any data from it Read...

Page 76: ...This includes scheduled recording Off Channels will not record in any capacity This includes scheduled and manual recording Sub Stream 2 These options allow the user to enable or disable a third strea...

Page 77: ...a screenshot of the Main Stream interface Use the HDD Group dropdown menu to set all the channels to a specific HDD group To apply all channels click All To save the settings to the device click on Sa...

Page 78: ...e HDD Group dropdown menu to set all the channels to a specific HDD group To apply all channels click All To save the settings to the device click on Save To copy settings to another channel click Cop...

Page 79: ...field allows the user to pick a channel to set FTP settings for Week Day This field allows the user to pick a day of the week to set FTP settings for Period 1 This field allows the user to specify a...

Page 80: ...ttings including language format and time zone to sync to a remotely connected device Instant Replay Min This field allows the user to set the playback time frame that is viewed in the preview interfa...

Page 81: ...d time zone Click Save to save the system time as it is shown in the display System Zone This dropdown box allows the user to specify a time zone for the NVR to use Date Format This dropdown box allow...

Page 82: ...rver to synchronize the date and time settings on the NVR Server This field allows the user to set the NTP server IP address Clicking the Manual Update button pulls a time update from the server Port...

Page 83: ...s on Duration This column shows the range in which the holiday occurs Operation This column allows the user to edit or delete the holiday Edit This column has a button that allows for the editing of t...

Page 84: ...added whitelisted or blacklisted IP address Add Click this button to add a trusted or blocked site into the system To confirm settings click the Apply button To exit the interface click on the Back bu...

Page 85: ...ame Group Name This column shows which group the username belongs to Edit This column has a button that allows for the account s properties to be edited Delete This column has a button that allows for...

Page 86: ...Below is an explanation of the fields on the User Group settings screen Number This number indicates how many groups are in the system Each line item has a number to signify its place in the list Grou...

Page 87: ...nu Number This number indicates how many users are in the system Each line item has a number to signify its place in the list Username The user account that is being modified Group Name The group name...

Page 88: ...to add an email address in which the Forgot Password instructions can be emailed Please ensure a valid email address is entered in this field To confirm settings click the Save button Click the Refre...

Page 89: ...on which may result in a corrupted file To change the live view to mainstream click on the stream selection dropdown menu and select Main Stream Below is a description of the options in this menu Prev...

Page 90: ...ality and low quality resolution Adjust the fluidity of the stream between general and real time View the stream in full screen Press ESC to exit full screen Refreshes the stream Choose between differ...

Page 91: ...in the time bar interface Please note the user can switch between mainstream and sub stream recording by clicking on the M mainstream and S sub stream icons Duration and Modes This section allows the...

Page 92: ...meline Use the recording type checkboxes to filter which recording types will be displayed in the playback timeline Digital Zoom While in playback mode select an area of the recording to digitally zoo...

Page 93: ...layback Mark During 1 window playback mode click the mark file list button and you can go to mark file list interface Double click one mark file and you can begin playback from the mark time Locked In...

Page 94: ...on Alarm Info This feature allows the user to search for specific types of alarm information related to the system These specific types of alarms include Motion Detection Video Loss Tampering Abnormal...

Page 95: ...m Input This feature is related to an external alarm system If you have your system hooked up to an external alarm system via an RS485 port on the NVR you will be able to view alarm events from the NV...

Page 96: ...ect the N C Normally Closed wire to one of the numbered ports Connect the COM wire to the COM Ground Port Alarm Inputs are grouped in fours Each group uses the Communication Ground Port on the right A...

Page 97: ...a network alarm which allows a network connected alarm on the same network segment as the NVR to be configured IPC external alarm which allows an external camera with alarm output connections to be co...

Page 98: ...els that detect specific light spectrums and may be disabled by default Siren optional Select if applicable to certain models that enable siren technology This option may be disabled by default Video...

Page 99: ...he channel dropdown menu is used to select which channel you would like to use to set your motion detection Region The setup button takes the user to the motion detection region setup screen for that...

Page 100: ...so that clicking and dragging the mouse can either designate a motion detection zone or remove any motion detection zone markers After the motion detection zone is set click the enter button to exit t...

Page 101: ...our when a motion detection alarm is triggered PTZ Activation Allows the user to active PTZ functionality to applicable PTZ devices Voice Prompts Check this box to enable an imported voice prompt to b...

Page 102: ...ke to use to set your motion detection Enable This checkbox allows the user to enable the detection function for a specific channel To select a channel click on the drop down menu provided on the righ...

Page 103: ...ociated with this tab it is the This field specifies in seconds how long the delay between alarm activation and recording should be Tour Allows the user to enable the camera to activate a PTZ tour whe...

Page 104: ...ke to use to set your motion detection Enable This checkbox allows the user to enable the detection function for a specific channel To select a channel click on the drop down menu provided on the righ...

Page 105: ...ield specifies in seconds how long the delay between alarm activation and recording should be Picture Storage When an alarm occurs the NVR triggers a snapshot for the selected channel Tour Allows the...

Page 106: ...user to the motion detection period settings screen Below is a screenshot of the motion detection period settings screen Post Record This allows the user to set a delay between masking events measure...

Page 107: ...l to the network including alarm if you enabled current function Log Check this box to enable a log of the abnormality to be retained into the system Send Email This checkbox allows the user to enable...

Page 108: ...enable the system to show an on screen message when an HDD abnormality occurs Alarm Upload This checkbox allows the user to enable the system to upload alarm information when an HDD abnormality occurs...

Page 109: ...ws the user to enable the system to show an on screen message when an HDD abnormality occurs Alarm Upload This checkbox allows the user to enable the system to upload alarm information when an HDD abn...

Page 110: ...HDD abnormality occurs Send Email This checkbox allows the user to enable the system to send an email when a motion detection alarm is triggered Buzzer Check this box to enable a buzzer to be sound on...

Page 111: ...ox allows the user to enable the system to upload alarm information when an HDD abnormality occurs Send Email This checkbox allows the user to enable the system to send an email when a motion detectio...

Page 112: ...s about the NVR such as the model system version and other basic information related to the system HDD The HDD tab provides information about a connected hard drive in the system Below is a descriptio...

Page 113: ...t rate kb s and resolution provided for each connected channel The menu will show the current channel and resolution of that specific channel The kb S section denotes the amount of kb S used by that c...

Page 114: ...to the hard drive Error Displays any errors detected in the hard drive Manufacturer Displays the manufacturer of the hard drive Serial No Displays the serial number of the hard drive Health Status Di...

Page 115: ...used to configure Auto Maintenance settings for the system Below is a screenshot of the Auto Maintenance screen Below is an explanation of the fields in the Auto Maintenance screen Auto Reboot This d...

Page 116: ...the Open button to import the file into the interface Import Click this button after the config file has been imported into the interface to import the settings Default This screen is used to revert...

Page 117: ...irmware file please visit https amcrest com firmware subscribe Below is a screenshot of the upgrade screen To begin upgrading the firmware click on Download the latest Firmware and locate the firmware...

Page 118: ...Click the Browse option to select a file path Choose a channel in which the file is located and choose a record type if necessary Enter a start and End time of the event and the file format from the F...

Page 119: ...n configure the display effects such as resolution time delays channel titles etc For more information on the settings provided in this menu refer to the table provided below Parameter Description Mai...

Page 120: ...esh the interface Click Save to save display settings Tour This screen is used to activate tour functionality for the live preview Below is a screenshot of the Main Screen Below is an explanation of t...

Page 121: ...the ability for grouping together channels to more efficiently use the tour options set up on the NVR To utilize this function enable the Enable toggle switch and click on the Add button located in th...

Page 122: ...ed with specific alarm events File Manager The file manager tab allows the user to configure audio files to a set schedule Below is a screenshot of the file manager screen To begin configuring audio f...

Page 123: ...epeat Configure how many times you want to repeat the playing in the defined period Output Includes two options MIC and Audio It is MIC by default The MIC function shares the same port with talkback f...

Page 124: ...table on the UPnP menu 11 Click apply and ensure the UPnP status field says Searching 12 Exit this menu to go back to the main menu then re enter the UPnP menu and ensure the UPnP status says Success...

Page 125: ...5 digit number that is less than 65535 note the numbers down and click save before proceeding to the next step 11 Go to http www canyouseeme org and check to ensure each of the port numbers specified...

Page 126: ...ustomer Support support amcrest com FAQs Troubleshooting 1 The NVR does not boot up properly Below are a few possible reasons why this may be occurring The power input is not correct voltage The power...

Page 127: ...be setup incorrectly The real time video may become black and white The NVR is not compatible with the monitor The video transmission cable is too long or signal degradation is too great The NVR s co...

Page 128: ...An incorrect cable may be used to connect the PTZ enabled NVR to the NVR The PTZ decoder and the NVR protocol are not compatible The PTZ decoder and NVR address are not compatible Multiple PTZ decode...

Page 129: ...he PC or NVR network card may be defective 16 Keyboard is not working with the NVR Below are a few possible reasons why this may be occurring The NVR serial port is not setup correctly The keyboard ma...

Page 130: ...for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to ope...

Page 131: ...tion is subject to the following two conditions 1 This NVR may not cause interference and 2 This NVR must accept any interference including interference that may cause undesired operation of the NVR L...

Page 132: ...ts will not result in any severe environmental pollution any bodily injury or damage to any assets The consumer is not authorized to process such kind of substances or elements please return to the co...

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