Type
Use
Unable to connect
t
o
tracking
platform
Check the APN and IP settings. Check whether the
data service or SIM card is enabled
.
Check the balance of SIM card.
Tracker shows
offline
Check whether external power is still connected.
Check if the vehicle entered a network blind area.
Check the balance of SIM card.
Unable to locate
Make sure the top side is facing upward without
metallic things shielded.
Make sure it's not in an area with no satellite coverage.
Location drift
In areas with poor GNSS signal {la11 building around
or basement), drifting may happen. Check whether
vibration happens around to trigger the accelerator.
No command reply
Make sure the command format is correct. Vehicle
may be in a network blind area.
Make sure the SIM card is well inserted and has SMS
service.
