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I am not getting any channels.
• Run a channel scan on your HDTV. Select Antenna, Off-Air Mode, or
Auto-scan, depending on your HDTV. See your TV manual for
more information.
NOTE: Running a channel scan is NOT the same as pressing Channel
UP/DOWN on your remote.
• Move the antenna, then re-run the channel scan. Something may be
obstructing the signal.
• If troubleshooting this issue for the 50-mile range antenna, use the
USB power adapter instead of the USB port on your HDTV to
get more power.
• Try adding or removing the amplifier if your model came with one.
One channel is missing.
• Move the antenna, then re-run the channel scan. Something may be
obstructing the signal.
• Try turning the antenna 10 or 20 degrees in either direction to avoid
reflection, then re-run the channel scan.
The picture or sound freezes while I am watching
a channel, or there are boxes in the picture.
• This is often caused by a weak or intermittent signal, which can be a
result of multiple factors including geographical obstructions, severe
weather, and metal structures in the home. Try moving the antenna to a
different location or aiming it directly toward the broadcast towers in
your area.
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Troubleshooting Instructions:
