Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

Page: 21 / 206

Chapter 4: Defining Dial Codes 13
Dial Codes Table
Dial Code Label Description
What to dial to put the caller
on transfer hold: The code Amanda dials to ask the telephone switching system to put the caller on
transfer hold before she transfers a caller to an extension.
Usually, this code is “F-” (a hookflash followed by a half-second pause). This may
need to be changed to “F--” (a hookflash followed by a one-second pause) or “F,”
(a hookflash followed by a two-second pause) for telephone switching systems that
are slow to provide a transfer dial tone after a hookflash. (Don’t use the quotation
marks in the dial code.)
If tmo_dtwait is greater than 0, the number of dashes set for this option is irrelevant.
Use the value 0 for tmo_dtwait for faster call processing. For more information
about tmo_dtwait, see “What to dial to put the caller on transfer hold:” on page 13.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is
the dl_dtwait option.
What to dial when there is no
transfer dial tone: The code Amanda dials to return to the caller if both of the following are true:
You configure Amanda to wait for a transfer dial tone before transferring a call to
an extension
There is no transfer dial tone
In this case, Amanda treats the attempted transfer as though the extension was busy.
Some telephone switching systems use “F-”, others use “-”. (Don’t use the quotation
marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is
the dl_ndtret option.
What to dial to return to the
caller after ring no answer: During supervised transfers, if the extension rings the specified number of times but
is not answered, Amanda dials this code to ask the telephone switching system to
reconnect the caller to Amanda. (See “Using the Questionnaire” on page 37 for
more information about configuring the number of rings.)
Usually, this code is “F-”. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is
the dl_rnaret option.
What to dial to return to the
caller after busy: During supervised transfers, Amanda dials this code to ask the telephone switching
system to reconnect the caller to Amanda if the extension is busy.
Usually, this code is “F-”. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is
the dl_bsyret option.
What to dial after a call
screening reject: The code Amanda dials to reconnect to the caller if all of the following are true:
Amanda is performing a supervised transfer
Call screening is ON
The user at the extension that was called rejects the caller
In this case, Amanda plays the mailbox’s current greeting.
Usually, this code is “F-”. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is
the dl_hupret option.