15
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
Added more water to washer.
Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move. It is normal for the
wash load to be not completely covered in water. Added water lifts
the laundry off the washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only one or two additional garments after washer has started.
Adding detergent on top of load.
Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle.
Not using dispenser.
Use dispenser to avoid chlorine bleach staining.
Load dispenser before starting a cycle.
Avoid overfilling.
Do not add chlorine bleach directly onto load.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not selecting a water level setting
with an extra rinse when using fabric
softener.
Always select a water level setting with an extra rinse when using
fabric softener. Cycles that have a spray rinse require this option
for proper fabric softener distribution.
Incorrect dispenser
operation
Clogged dispenser.
Load dispenser before starting a cycle.
Use only liquid chlorine bleach in the bleach dispenser.
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is
tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use the Bulky Items & Sheets cycle or set the Water Level knob
to the Deep Water Wash setting. See the “What’s New under the
Lid” section and the “Cycle Guide” to match your load with the
best cycle.
NOTE:
Deep Water Wash settings are not available in the Normal
Regular cycle mode. Selecting the Normal Regular cycle with a
Deep Water Wash setting will result in auto sensing of the water
level.
Add only one or two additional garments after washer has
started.
Liquid chlorine bleach may have
been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
First try the solutions suggested here to possibly avoid a service call.
