6 APPENDIX
6.1 FAQ
If you need some help for troubleshooting, please check the frequently asked question below, it may help you
problem solved quickly
Can not recognize
．
Make sure all cables have been connected properly.
Can not operate in O/S
．
Make sure the O/S is support for the product.
Transmission speed is slow
．
If connect USB1.1 interface, the speed will be around 1MB/sec only.
When format in the Windows XP/ Vista/ 7 RC2, the dialog box appear “Unfinished formatting”
．
Windows XP/ Vista/ 7 RC2 can not format HDD over 32GB by FAT32, Please format by NTFS
。
When using different capacity or brand HDD, can we still using COMBINE mode
？
．
Yes
When system is damaging on LARGE mode, is it possible to keep the data?
．
No. The system is different with RAID; the entire disk can not be read.
6.2 HARD DISK DRIVE COMPATIBILITY LIST
The AES-S3504UE Storage Appliance has been tested compatibility with a range of drive
manufacturer and size. The table is updated as new disk drives are certified for compatibility. Only disk drives
included in this table are supported.
Manufacturer Capacity Family
Part Number Firmware
Fujitsu 2.5”
320GB
N/A
MH2232DBH
00000009
Fujitsu 2.5”
160GB
N/A
MHW2160BH
00000009
Fujitsu 2.5”
160GB
N/A
MHZ2160BH
00000009
Fujitsu 2.5”
120GB
N/A
MHY2120BH
0000000B
Fujitsu 2.5”
80GB
N/A
6D005
00000028
Fujitsu 2.5”
60GB
N/A
MHY2060BH
0000000B
Hitachi 1000GB
Deskstar™ 7K1000 HDS721010KLA330
GKA0AB0A
Hitachi 500GB
Deskstar™ P7K500 HDP725050GLA360
GMOA52A
Hitachi 500GB
Deskstar™ P7K500 HDP725025GLA360
GM40A52A
Hitachi 500GB
N/A
HDT725025VL360
V560A52A
Hitachi 320GB
Deskstar™ P7K500 HDT725032VLA360
R22L9YDN
Hitachi 320GB
Deskstar™ P7K500 HDP725032GLA360
GM30A52A
Hitachi 320GB
Travelstar™ 5K320
HTS543232L9A300
FB40L40C
Hitachi 250GB
Deskstar™ P7K250 HDP725025GLA380
GM2OA52A
Hitachi 250GB
Deskstar™ T7K250 HDT722525DLA380
V44OA9BA
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AES-S3504UE User’s Manual
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