5 FAQ
If you need some help for troubleshooting, please check the frequently asked question below, it may help you
problem solved quickly
Can not recognize
．
Make sure all cables have been connected properly.
Can not operate in O/S
．
Make sure the O/S is support for the product.
Transmission speed is slow
．
If connect USB1.1 interface, the speed will be around 1MB/sec only.
When format in the Windows 2000/ XP/ Vista/ Server 2003, the dialog box appear “Unfinished
formatting”
．
Windows 2000/ XP/ Vista/ Server 2003 can not format HDD over 32GB by FAT32, Please format by
NTFS
。
When using different capacity or brand HDD, can we still using COMBINE mode
？
．
Yes
When system is damaging on COMBINE mode, is it possible to keep the data?
．
No. The system is different with RAID. That’s because the filed of HDD data combine, It may be read
from disk has the data in the front. The “Sample 1” image below, it takes out only disk 2, and it may read
the data from disk 1. The “Sample 2” image below, the entire disk can not be read.
Ver. 071004
AES-3502UE User’s Manual
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