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Amanda@Mini-SOHO Quick Setup

Using the Voicemail Utility Program (VUP)

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digit extensions but cannot mix and match.  Enter the extension number you wish to designate as
your day and night mode operator.  This is where callers will be sent when they press 0 during day
and night mode. Next, you must define at least 1 group of PBX legal extensions.  For example, if
you have 2 digit extensions and your valid extension range is 10-30 under Group 0, set the “From”
field to 10 and the “To” field to 30.  You must set this legal extension range if you wish the Mini-
SOHO to have the ability to transfer calls to the defined extension range.  Click next to continue
on to the next page and you’ll see:

10)    Additional PBX Parameters

 

On page 2, you should set the transfer mode for the operator, and for all other extensions.  If your
telephone system supports in-band signaling (DTMF signaling) you should leave the transfer
mode set to non-supervised.  If your telephone system doesn’t support integration or you don’t
know how to program your telephone system to utilize integration, set the transfer mode to
supervised for both the operator and the other extensions.  Other things you can define on page 2
are the telephone system disconnect code (if your telephone systems sends DTMF digits to signal
a hang-up occurred), the transfer code (how to put a caller on transfer hold and what to dial after;
an “&” represents a hook-switch, “X” represents the extension number, and “p” represents a
pause).  You can also increase or decrease your hook-flash timer if needed.  Click next to proceed
to page 3 and you’ll see:

Summary of Contents for Mini-SOHO

Page 1: ...e installation is finished remove the floppy from your drive 3 Connecting your Laptop or PC to your Amanda Mini SOHO Using the 9 pin serial cable provided with the Amanda Mini SOHO connect one end to an available COM port on your laptop or PC and the other end to the 9 pin connector on the Mini SOHO Important Note The cable provided with the Mini SOHO is a straight through serial cable Null modem ...

Page 2: ...you re using on your laptop or PC You ll see the following screen click the appropriate radio button for your COM port 6 Using the VUP Using the voicemail utility program VUP is the quickest and easiest way to configure your Amanda Mini SOHO system It s possible to program the Mini SOHO via touch tone telephone however it s much more time consuming Now that your ready to use the VUP you need to do...

Page 3: ...ou MUST modify your configuration parameters using either the wizard or menu options 8 Running the Installation Wizard The installation wizard is a useful tool which helps you quickly configure your Amanda Mini SOHO system When using the installation wizard you will define your operator s day and night mode extension PBX s legal extension range transfer mode create mailboxes verify and edit your m...

Page 4: ...tton to proceed Next you ll see page 1 of 8 used to configure your system Here s what you ll see 9 Defining your PBX Parameters On page 1 you should define your day and night operator extension You should also verify that your extension size is set to the correct number of digits Please note that you can have 2 3 or 4 ...

Page 5: ...Additional PBX Parameters On page 2 you should set the transfer mode for the operator and for all other extensions If your telephone system supports in band signaling DTMF signaling you should leave the transfer mode set to non supervised If your telephone system doesn t support integration or you don t know how to program your telephone system to utilize integration set the transfer mode to super...

Page 6: ...nge button The total number of mailboxes allowed on the system is 99 for a 2 digit dialing plan and 128 with a 3 or 4 digit dialing plan You ll also notice the mailbox list shows some useful information about the type of mailboxes the default password and local notification type To create virtual mailboxes you must click the add button enter the mailbox number and change the mailbox type from real...

Page 7: ...icators such as LED s the Mini SOHO supports voice notification or simple ring notification If you wish to enable either voice or ring notification make sure you set your local notification to Rings on the previous page and lower the ring notification interval You can also define what the Mini SOHO needs to dial to get an outside line typically it s 9 Note The Mini SOHO used port 2 for all message...

Page 8: ... will wait for the first in band integration digit after the call is answered If no digits are received the main script message for script 00 will be played Note Page 6 of 8 is the second page of possible integration patterns If your telephone system sends more than 10 unique integration patterns continue entering your patterns there 14 Script Menus Whenever the Mini SOHO answers a call in day mod...

Page 9: ...or 4 digit dialing plan this is very easy since typically you will have extensions within one extension range like 300 399 or 4000 4999 However if you have a 2 digit dialing plan and your extension range first digit varies i e 10 29 you must also enable Direct Call to Extension for menu option 2 etc You can also define additional menu options Simply select one of the operations from the drop down ...

Page 10: ...s what you ll see Note Now is a good time to verify that your system time and date are set correctly The default mode is day mode If you wish to automatically have the Mini SOHO switch between day and night modes you MUST choose Auto like in the example above Once you choose Auto click on the Schedules button to configure your days of the week and times of day After clicking on Schedules you ll se...

Page 11: ... above we ve setup 3 holiday dates and times Once the system date is changed to the holiday date the system switches to holiday mode and will answer all calls for that day using the holiday script 20 If you wish to use the system in holiday mode you MUST setup script 20 configuring the appropriate menu options and record a holiday greeting for script 20 To add holidays to the list above simply cli...

Page 12: ... Script Messages The Mini SOHO answers all incoming calls using script 00 in day mode and script 10 in night mode If you only wish to use the system in day mode you must record a message for script 00 If you wish to also use night mode you must record a script message for script 10 100 XX Beep Record XX Script Number Example 100 00 Beep Record After you dial the script number you will hear a recor...

Page 13: ...ock by 1 hour If you let the system operator know about this ahead of time or even write it down for them you ll save some time later when the daylight savings time change occurs Programming your Mini SOHO Get into the habit of using your laptop to program the Mini SOHO The system is quick and easy to install when using the VUP voice mail utility program The Mini SOHO TUI telephone user interface ...

Page 14: ...sion associated to it It transfers calls and takes messages unlike a virtual mailbox What is a virtual mailbox A virtual mailbox is a does not have a physical extension but still records messages for the mailbox owner What is an announcer mailbox An announcer mailbox is a mailbox which plays the voice mail greeting like the mailbox is in DND mode and does not accept messages What is a supervisor m...

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