Alto-Shaam Converge CMC-H2H Operator'S Manual Download Page 93

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ROUBLESHOOTING

Converge®

▪

Operator’s Manual

▪

MN-47238

▪

Rev 1

▪

8/22

ROUBLESHOO

TING

Error Codes

Code Description

Parameters that trigger the error

Possible Cause(s)

E-3

Motor error

No chamber motor rotation detected for

greater than 30 seconds.

1. Power down the control using the ON/OFF

button.

2. Cycle power to the oven either by

unplugging the oven or setting the main

disconnect switch OFF and ON.

3. Continue operation of the oven. If the error

reoccurs, contact Technical Service.

E-10

Sensor short

Control board detects that the chamber

sensor is shorted.

1. Power down the control using the ON/OFF

button.

2. Cycle power to the oven either by

unplugging the oven or setting the main

disconnect switch OFF and ON.

3. Continue operation of the oven. If the error

reoccurs, contact Technical Service.

E-10

Sensor short

Control board detects that the probe in

the chamber is shorted.

1. Investigate the food probe for damage.

Replace if damaged.

2. Power down the control using the ON/OFF

button.

3. Cycle power to the oven either by

unplugging the oven or setting the main

disconnect switch OFF and ON.

4. Continue operation of the oven. If the error

reoccurs, contact Technical Service.

E-11

Sensor open

Cavity air sensor reading > 650°F (343°C). 1. Power down the control using the ON/OFF

button.

2. Cycle power to the oven either by

unplugging the oven or setting the main

disconnect switch OFF and ON.

3. Continue operation of the oven. If the error

reoccurs, contact Technical Service.

E-30

Unit under

temperature

Cavity temperature remains 25°F (14°C)

below target for more than 90 minutes.

1. Was the oven preheated before loading the

food?

2. Was the oven loaded with frozen food?

3. Press the high limit reset buttons.

4. Power down the control using the ON/OFF

button. Turn the oven back ON and start a

cook.

E-31

Electronics over

temperature

Control board temperature exceeds

158°F (70°C).

1. Make sure the cooling fan(s) are operating.

2. Make sure the exhaust vents are clean and

free of debris.

3. Make sure the oven clearances are met.

4. Ambient temperature greater than 105°F

(41°C).

5. Check the door gasket for damage and

proper seal.

Summary of Contents for Converge CMC-H2H

Page 1: ...isit alto shaam com Die neueste Fassung des Handbuchs finden Sie auf alto shaam com Pour la dernière version du manuel visiter alto shaam com Para obtener el manual más actual visite alto shaam com Ga voor de meest recente handleiding naar alto shaam com За самой последней версией руководства обращайтесь на сайт alto shaam com 要查看当前最新手册请访问 alto shaam com ...

Page 2: ...not be reproduced or used in any manner whatsoever without the express written permission of Alto Shaam Inc Trademarks All trademarks referenced in this documentation are the property of their respective owners Manufacturer Alto Shaam Inc P O Box 450 W164 N9221 Water Street Menomonee Falls WI 53052 Original instructions The content in this manual is written in American English ...

Page 3: ...midity level and cook time in each individual oven chamber Extend Your Manufacturer s Warranty Register Register your Alto Shaam appliance online Registering your appliance ensures prompt service in the event of a warranty claim Your personal information will not be shared with any other company alto shaam com warranty Alto Shaam 24 7 Emergency Repair Service Call Call 800 558 8744 to reach our 24...

Page 4: ...FOREWORD Converge Operator s Manual MN 47238 Rev 1 8 22 4 This page is intentionally left blank ...

Page 5: ...0 How to Install the Oven 50 Hz Models Without Cord or Plug 33 How to Install the Oven on a Stand 38 Operation 45 How to Turn On and Turn Off the Oven 45 How to Preheat the Oven 46 How to Cook with Programmed Recipes 48 How to Cook in Professional Mode 50 How to Use the Dual Timers 53 How to Lock and Unlock the Screen 56 How to Cool Down the Oven 57 How to Create a Recipe 58 How to Modify or Delet...

Page 6: ...te the Temperature Probe 83 Maintenance 85 Maintenance Schedule 85 How to Clean the Oven 87 How to View the Cleaning Log 90 How to Set the Cleaning Time 91 Troubleshooting 93 Error Codes 93 What to do if the Fan Indicator Light Illuminates 96 What to do if the High Limit Screen Displays 97 Warranty 99 Warranty 99 Declaration of Conformity 101 ...

Page 7: ...ER Danger indicates a hazardous situation which if not avoided will result in serious injury or death WARNING Warning indicates a hazardous situation which if not avoided could result in serious injury or death CAUTION Caution indicates a hazardous situation which if not avoided could result in minor or moderate injury NOTICE Notice indicates a situation which if not avoided could result in proper...

Page 8: ...umidity level and cook time for each chamber either manually or through programmed recipes Nomenclature CMC H2H means Combi Multi Cook half size two chamber and hotel pans CMC H3H means Combi Multi Cook half size three chamber and hotel pans Configurations Converge is available in two configurations two and three chamber Intended use Converge ovens are intended to cook and steam food only Any othe...

Page 9: ...clothing such as dry oven mitts when loading and unloading the appliance Use caution when using the appliance Floors adjacent to the appliance may become slippery Do not cover or block any of the openings of this appliance Do not cover racks or any other part of this appliance with metal foil Do not use this appliance near water such as a sink in a wet location near a swimming pool or similar loca...

Page 10: ...e unless they have been given supervision concerning use of the appliance by person responsible for their safety People impaired by drugs or alcohol Children should be supervised to ensure that they do not play with the appliance Children shall neither clean nor maintain the appliance Condition of appliance Only use the appliance when All controls operate correctly The appliance is installed corre...

Page 11: ...ator s Manual MN 47238 Rev 1 8 22 11 Personal Protective Equipment PPE Wear the following Personal Protective Equipment PPE while cleaning the appliance Protective gloves Protective clothing Eye protection Face protection ...

Page 12: ...SAFETY Converge Operator s Manual MN 47238 Rev 1 8 22 12 This page is intentionally left blank ...

Page 13: ...LABELS Converge Operator s Manual MN 47238 Rev 1 8 22 13 L ABELS Label Locations CT PHD 013963 c a b d o u f g h i j k l m n e p q r s d t 21 ...

Page 14: ... A 3 WARNING Steam Open door carefully 4 WARNING Hot surface 5 Every Alto Shaam product is precision calibrated prior to release from the factory to ensure accurate temperature control LA 39033 Check fans Compruebe los ventiladores Vérifiez les ventilateurs LA 39280 LA 39126 LA 46331 ...

Page 15: ...ad and understand the safety data sheet and the operator s manual before cleaning Si no se siguen las instrucciones de limpieza puede sufrir lesiones o daños en el equipo Limpie el horno solo con las pastillas de limpieza concentradas de Alto Shaam El limpiador es cáustico Evite el contacto con la piel o los ojos Use equipo de protección personal Personal Protective Equipment PPE Lea completamente...

Page 16: ...t destiné à être utilisé uniquement avec les pieds les roulettes ou le socle fournis par le fabricant LA 39335 WARNING ADVERTENCIA AVERTISSEMENT Fire Hazard Peligro de incendio Risque d incendie LA 39336 LA 39060 WARNING ADVERTENCIA AVERTISSEMENT Combustibles Non combustibles Top tope haut 2 51mm 2 51mm 2 51mm 2 51mm 2 51mm 2 51mm 2 51mm 2 51mm Left izquierda gauche Right derecho droite Rear poste...

Page 17: ...el qualifié Sectionnez l alimentation avant toute intervention Peligro de descarga eléctrica Para reducir el riesgo de descarga eléctrica no retire ni abra la cubierta No hay piezas en el interior a la que se les pueda realizar mantenimiento Derive el mantenimiento a personal calificado Personal calificado Desconecte la energía antes de realizar mantenimiento Use ______AWG for supply connec ons Us...

Page 18: ...VERTENCIA AVERTISSEMENT Burn hazard Always load liquids or foods that can become liquid when heated at an eye level where they can be seen Peligro de quemaduras Siempre coloque líquidos o alimentos que se puedan volver líquidos cuando se calientan a nivel de los ojos donde se puedan ver Risque de brûlure Toujours charger les liquides ou les aliments qui deviennent liquides au chauffage à hauteur d...

Page 19: ...7238 Rev 1 8 22 19 Press and release the high limit temperature reset button s Equipotential terminal Consult instructions for operation and use LA 39715 VMC H2 VMC H3 VMC H4 VMC H2H VMC H3H VMC H4H VMC F3 VMC F4 CMC H2H CMC H3H LA 36443 E ...

Page 20: ...LABELS Converge Operator s Manual MN 47238 Rev 1 8 22 20 This page is intentionally left blank ...

Page 21: ... 16 180mm BACK WALL CLEARANCE 24 7 16 621mm 4 7 16 112mm 26 9 16 674mm A ELECTRICAL CONNECTION 60 1 8 1527 23mm 2 11 16 68mm 3 3 4 95mm 2 9 16 66mm 2 1 4 57mm 11 1 2 292mm 14 5 16 364mm 7 15 16 201mm 16 1 4 412mm DETAIL A OVEN DRAIN MANUAL DRAIN Y1 STEAM INJECTION 34 11 16 22 559mm 18 3 8 467mm 10 7 8 882mm 277mm a b c d a c d b Chamber width Chamber depth Chamber height Chamber height with wire s...

Page 22: ...16 955mm 34 3 4 883mm 24 7 16 621mm 4 7 16 112mm A ELECTRICAL CONNECTION 60 1 8 1527mm 3 3 4 95mm 2 11 16 68mm 11 1 2 292mm 14 5 16 364mm 2 9 16 66mm 16 1 4 412mm 7 15 16 201mm 2 1 4 57mm DETAIL A Y1 STEAM INJECTION OVEN DRAIN MANUAL DRAIN 34 11 16 22 10 7 8 882mm 277mm 18 3 8 a b c d a c d b Chamber width Chamber depth Chamber height Chamber height with wire shelf 4 3 4 121mm 4 3 16 106mm 14 3 8 ...

Page 23: ...t until after the equipment is moved to a storage area 2 Inspect and count all merchandise received Do not sign a delivery receipt or a freight bill until you have done so 3 Note all damage to packaging and to the equipment on the carrier s receipt 4 Request the driver sign the delivery receipt If the driver refuses to sign make a note of this refusal on the delivery receipt 5 Write the following ...

Page 24: ... unpack the oven do the following Step Action 1 Remove the box Save all packing materials for inspection by the carrier 2 Remove the shrink wrap 3 Cut the restraining straps 4 Remove the foam from each chamber 5 Remove the probe from the foam block 6 Remove the oven from the pallet Result The oven is now unpacked NOTE Examine the appliance for damage If the appliance has been damaged do not use th...

Page 25: ... drain 1 1 2 No HUB connection with air gap at floor Materials must withstand temperatures up to 200 F 93 C Drain may not be directly below oven It is the responsibility of the operator to make sure the incoming water supply is tested and meets the compliance requirements with the published water quality standards listed below Non compliance could damage the oven and void the warranty Alto Shaam r...

Page 26: ...ly with applicable federal state and local codes 3 Remove the two adapter fittings on the water inlets 4 Apply thread sealant to the threads of the adapter fittings Install the elbow from the kit onto the adapter fitting 5 Install the adapter fittings and elbows onto the water inlets with slip joint pliers Tighten the fittings until the elbows have a slight downward angle Continued on next page CT...

Page 27: ...code Vertical air vent required Continued on next page CT TS 012065 NOTICE In the U S A this equipment must be installed to comply with the Basic Plumbing Code of the Building Officials and Code Administrators International Inc BOCA and the Food Service Sanitation Manual of the Food Drug Administration FDA CT TS 012074 EXHAUST VENT OPENING DRAIN VENT PIPE MUST BE ABOVE EXHAUST VENT OPENING TEE FIT...

Page 28: ...image Install a screw into the drilled hole Drill a hole for the second mounting screw Install the screw 8 Install the no hub coupling onto the over drain Cut a short piece of drain pipe Install the pipe into the Tee fitting from the kit Install the pipe and Tee fitting into the no hub coupling 9 Install the vent pipe into the Tee fitting Continued on next page CT TS 012077 1 3 CT TS 012080 CT TS ...

Page 29: ...rge Operator s Manual MN 47238 Rev 1 8 22 29 Continued from previous page 10 Install the remaining drain pipe Secure the drain with the clamps from the kit Result The water supply and drain are now installed CT TS 012086 ...

Page 30: ...must not be installed in any area where it may be affected by steam grease dripping water high temperature or any other severely adverse conditions The oven is not intended for built in installation Voltages Continued on next page V Ph Hz A Breaker kW Plug Configuration CMC H2H 208 240 208 240 1 1 3 3 60 60 60 60 32 37 19 22 50 50 30 30 6 7 8 9 6 7 8 9 NEMA 6 50P NEMA 6 50P NEMA 15 30 NEMA 15 30 C...

Page 31: ...e appropriate electrical outlet You follow the oven clearance guidelines 2 Move the oven to the installation location and onto the final resting surface The oven is now correctly positioned Level the oven To level the oven do the following 3 Check the level of the oven using a spirit bubble level Check front to back and side to side Adjust the legs if necessary to achieve levelness The oven is now...

Page 32: ...ect electric power to the oven do the following 4 Set the main disconnect switch a to the OFF position 5 Connect the plug to the electrical outlet Press reset button s 6 Press and release the high limit temperature reset button s b Result The oven is now installed and ready to be used CT TS 012032 a CT TS 012035 b ...

Page 33: ...y steam grease dripping water high temperature or any other severely adverse conditions The oven is not intended for built in installation For 3 phase applications an RCD Type B protection device must be installed The device must accommodate a leakage current that may exceed 10 mA If a power cord is used for the connection of the product an oil resistant cord like H05RN or H07RN or equivalent must...

Page 34: ...upport the weight of the oven The oven is within five feet 1 5m of the appropriate electrical outlet You follow the oven clearance guidelines 2 Move the oven to the installation location and onto the final resting surface The oven is now correctly positioned Continued on next page Rated current of appliance A Nominal cross sectional area mm2 0 2 3 3 0 6 10 10 16 16 25 25 32 32 40 40 63 0 5 0 75 1 ...

Page 35: ...t bubble level Check front to back and side to side Adjust the legs if necessary to achieve levelness The oven is now correctly positioned Connect the wiring To connect the wiring do the following 4 Remove the pivot screws Remove the top cover a Continued on next page CT TS 012029 WARNING Electric shock hazard Make sure the supply cord is not connected to a power supply CT TS 012041 a ...

Page 36: ...age 5 Remove the bottom 3 screws b from the mounting bracket Remove the main disconnect switch c from the mounting bracket 6 Install the cord d through the cord grip e and install in the oven Install the lock nut onto the cord grip Continued on next page CT TS 012044 c b VMC TS 007946 d e ...

Page 37: ...f Leave an extra loop g so that current carrying conductors become taut before the ground wire if the cord is accidentally pulled Follow applicable regulations 8 Re install the main disconnect switch 9 Re install the mounting bracket 10 Re install the top cover Press reset button s 11 Press and release the high limit temperature reset button s h Result The oven is now installed and ready to be use...

Page 38: ... A pop rivet gun and rivets An appropriate lifting device and enough personnel to safely move and position the weight of the oven VMC H2HW 304 lb 138 kg VMC H3HW 394 lb 179 kg Procedure To install the ovens on a stand do the following Step Action 1 Locate the front of the top panel 2 Put the top upside down on a flat surface Continued on next page VMC TS 012917 H W C X X FRONT VMC TS 012920 ...

Page 39: ...he top panel Attach the leg assembly to the top panel with bolts and lock washers 4 Install the second leg assembly into the top panel Attach the leg assembly to the top panel with bolts and lock washers 5 Install the casters or the feet assemblies into the legs Continued on next page VMC TS 012923 VMC TS 012926 VMC TS 012929 ...

Page 40: ...al 6 Determine which way the slots are to be oriented 7 Install the shelf onto the leg assemblies Attach the shelf to the leg assemblies with bolts and lock washers Installing the racks optional 8 Install the rack into the slots on the underside of the top Continued on next page VMC TS 012932 VMC TS 012935 VMC TS 012938 ...

Page 41: ... the shelf Attach the rack to the shelf with cotter pins 10 Repeat the process for the other rack Installing the support channels 11 Locate the holes in the top of the stand with the letter C etched next to them Continued on next page NOTE Expand the cotter pin after inserting it through the hole VMC TS 012941 VMC TS 012917 H W C X X FRONT ...

Page 42: ...ort channels onto the top of the stand Line up the holes in the channels with the holes in the top of the stand 13 Rivet the channels to the top of the stand 14 Install the pins through the channels and the top of the stand Secure the pins with nuts Continued on next page CT TS 014037 CT TS 014040 CT TS 014043 ...

Page 43: ... 43 Continued from previous page Installing the oven on a stand 15 Lift the oven using an appropriate lifting device 16 Place the oven on the stand Position legs on the outside of the pins Result The oven is now installed to the stand CT TS 014046 CT TS 014049 ...

Page 44: ...INSTALLATION Converge Operator s Manual MN 47238 Rev 1 8 22 44 This page is intentionally left blank ...

Page 45: ...reen The oven is now on Turning off the oven To turn off the oven do the following 2 Press and hold the ON OFF button until the LED above the ON OFF button illuminates red The oven activates the blowers for the cool down process The screen displays a cool down prompt and asks for the door to be opened The oven will deactivate the blowers when the cool down process is complete The oven is now off N...

Page 46: ...n do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Scroll to the Temperature Settings Touch the preheat chamber settings for the chambers to be used c Enter the preheat temperature using the number pad Touch the check mark Continued on next page CT TS 014846 a CT TS 014849 b CT TS 014896 c ...

Page 47: ...een displays Touch Preheat g All chambers start to preheat to their preset temperatures Screen loading bars Loading bars indicate each chamber s progress towards reaching its set temperature Touch the cool down icon h to cancel the preheating process before the chambers reach their preset preheat temperature Result The oven is preheating When the preheat process is complete the screen displays Rea...

Page 48: ...to cook Procedure To cook using a programmed recipe do the following Step Action 1 Touch the recipes icon a The browse recipes screen displays 2 Navigate to the recipe Touch the recipe b Select the available chamber s c 3 Open the door and load the food into the chamber Close the door Touch the start icon d Continued on next page CT TS 014926 a CT TS 014929 b c CT TS 014932 d ...

Page 49: ...oking status screen displays the details on the current cook setting During the cooking process Result At the end of the cooking process the oven sounds an alert and the chamber light flashes Remove the cooked food Action Result Touch the chamber to show the recipe details Touch X to cancel the cooking process CT TS 014935 ...

Page 50: ...round This procedure consists of setting the food loading action and setting the cooking stage parameters temperature time and fan speed Procedure To cook in professional mode do the following Step Action 1 Touch the professional cook icon a The available chambers are displayed 2 Touch any available chamber b Touch a cooking mode c Continued on next page CT TS 014938 a CT TS 014953 b c ...

Page 51: ... time using the key pad Touch the check mark Continuous cook 4 To set an indefinite cooking timer touch the continuous cook icon f Touch the check mark Cooking by probe 5 If cooking by probe touch the cook by probe icon g Then touch the probe temperature h Enter the probe temperature set point using the key pad Touch the check mark Continued on next page CT TS 014941 d e CT TS 015070 f CT TS 01494...

Page 52: ...he key pad 7 Load the food into the appropriate chamber 8 Touch the start icon l The cooking stage timer starts to count down At the end of the cooking stage the oven sounds an alert and the chamber light flashes 9 Open the door and remove the hot food Result The food is now cooked NOTE Be sure to remove the cooked food after the cooking process is complete The oven will revert back to the preheat...

Page 53: ...wo pans of food at the same time but at different intervals The dual timer function allows you to do so Procedure To cook using the dual timers do the following Step Action 1 Touch the professional cook icon a The available chambers are displayed 2 Touch any available chamber b Touch the cook by time icon c 3 Touch the chamber options icon d Then touch the chamber multiple shelf icon e Continued o...

Page 54: ... the check mark 5 Enter the cooking time g for the second pan of food 6 Touch the cooking temperature h Enter the cooking temperature using the key pad Touch the humidity percentage i Enter the humidity percentage using the key pad Touch the fan speed j Enter the fan speed using the key pad Continued on next page CT TS 015055 f CT TS 015058 g CT TS 015061 i h j ...

Page 55: ... Touch the start icon l The cooking stage timer starts to count down for pan 2 At the end of the cooking process the oven sounds an alert and the chamber light flashes 9 Open the door and remove the hot food Result The food is now cooked NOTE Be sure to remove the cooked food after the cooking process is complete The oven will revert back to the preheat temperature If left inside the oven the food...

Page 56: ...n be locked to prevent changes being made during the cooking process Procedure To lock and unlock the screen do the following Step Action 1 Touch the lock icon a The screen is now locked 2 To unlock the screen touch and hold the lock icon and drag it to the top or bottom of the screen Result The screen is now locked or unlocked CT TS 014956 a CT TS 014959 a ...

Page 57: ...all chambers screen displays Touch Cooldown c Open the door Cooling down progress bars Above each chamber on the screen blue progress bars indicate each chamber s progress towards reaching its cool down temperature Result The oven is now cooled down NOTE The oven activates the blowers for the cooldown process The oven deactivates the blowers when the cooldown process is complete CT TS 014938 a CT ...

Page 58: ...eed setting an action step if desired such as adding an ingredient naming the recipe adding a description to the recipe adding a photo to the recipe and adding the recipe to a category Procedure To create a recipe do the following Step Action 1 Touch the recipes icon a The browse recipes screen displays 2 Touch the plus icon b The step type screen displays Continued on next page CT TS 014926 a CT ...

Page 59: ...revious page 3 Touch the step type icon c to choose the step type 4 Touch Recipe Name d The recipe name screen displays 5 Enter the recipe name Touch the check mark icon e to return to the create recipe screen Continued on next page CT TS 015007 c CT TS 015010 d CT TS 015013 e ...

Page 60: ...o return to the create recipe screen 7 Touch the cook by time icon or cook by probe icon g Touch the cooking time or probe set point temperature h Enter the cooking time or probe temperature using the key pad Touch the check mark 8 Touch the humidity icon i Enter the humidity percentage using the key pad Touch the check mark Continued on next page CT TS 015016 Recipe description f CT TS 015019 g h...

Page 61: ...et point using the key pad Touch the check mark 10 Touch the fan speed icon k to set the fan speed Touch the check mark 11 Touch the plus icon l to add an additional stage Touch the delete icon m to delete a stage 12 Touch the save icon n when finished to save the recipe Result A new recipe has been created CT TS 015025 j CT TS 015028 k CT TS 014081 l m CT TS 015034 n ...

Page 62: ...irst stage of the recipe displays There will be a screen for each stage Scroll to the stage you want to modify Touch the cook by time or cook by probe icon then modify the value using the key pad Touch the humidity icon to modify the humidity percentage Touch the chamber set point icon to modify the chamber temperature Touch the fan speed icon to modify the fan speed Touch the save icon c when fin...

Page 63: ...rom previous page Deleting 3 To delete a recipe touch the delete icon d Select the recipe s that you want to delete Touch the delete icon again Touch Continue to confirm that you want to delete the recipe s Result The procedure is now complete CT TS 015040 d CT TS 015043 d ...

Page 64: ...ut not in a cooking mode You will need a USB drive Procedure To backup or restore settings with a USB drive do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Plug the USB drive c into the port Continued on next page CT TS 014846 a CT TS 014849 b VMC TS 007852 c ...

Page 65: ...up Settings to USB or Restore Settings from USB d Loading the recipes The oven downloads or restores the settings When the process is complete touch the check mark to return to the settings screen Remove the USB drive Result The settings have now been saved to the USB drive or restored from the USB drive CT TS 014852 d CT TS 014855 ...

Page 66: ...ng mode You will need a USB drive loaded with recipes Procedure To load recipes from the USB drive to the oven do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Plug the USB drive c into the port Continued on next page CT TS 014846 a CT TS 014849 b VMC TS 007852 c ...

Page 67: ...p Update Touch the Upload Recipes from USB d setting Loading the recipes The oven loads the recipe file When the process is complete the Download successful screen displays Touch the check mark to return to the settings screen Remove the USB drive Result The recipes are now loaded CT TS 014858 d XXXX CT TS 014861 ...

Page 68: ... a cooking mode You will need a USB drive Procedure To download recipes from the oven to a USB drive do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Plug the USB drive c into the port Continued on next page CT TS 014846 a CT TS 014849 b VMC TS 007852 c ...

Page 69: ... Download Recipes to USB d setting Loading the recipes The oven downloads the recipes onto the USB drive When the process is complete the Downloaded successful screen displays Touch the check mark to return to the settings screen Remove the USB drive Result The recipes are now saved to the USB drive CT TS 014864 d XXXX CT TS 014861 ...

Page 70: ...r for email notifications when new software versions are released please visit https www alto shaam com en customer support software downloads Do not remove the USB drive during the update process Procedure To update the software do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Plug the USB drive c into...

Page 71: ... Touch Update Back End Software BE to update the supporting software between the control board CB and interface board IB The oven loads the selected software Touch Update Front End Software FE to update the user interface software The oven loads the selected software 5 Touch the check mark when the update is complete to restart the oven 6 Remove the USB drive Result The software has now been updat...

Page 72: ...To change the home screen do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Touch the Home Screen setting c The select home screen displays Continued on next page CT TS 014846 a CT TS 014849 b CT TS 014873 c ...

Page 73: ...ev 1 8 22 73 Continued from previous page 4 Select your desired home screen from the list Touch the check mark d to save the home screen setting 5 Restart the oven to reboot the home screen Result The home screen has now been changed CT TS 014876 d ...

Page 74: ...re scale from F to C and vice versa do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Touch the Temperature Units setting c The select temperature units screen displays Continued on next page CT TS 014846 a CT TS 014849 b CT TS 014879 c ...

Page 75: ...r s Manual MN 47238 Rev 1 8 22 75 Continued from previous page 4 Select your desired temperature scale Touch the check mark d to save the temperature scale setting Result The temperature scale has now been changed CT TS 014914 d ...

Page 76: ...h the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Scroll to the Handle Light setting Touch the Handle Light button c Touch the check mark d The handle light is now enabled Repeat the process to disable the handle light Result The handle light is now enabled CT TS 014846 a CT TS 014849 b CT TS 014882 c d ...

Page 77: ...ble automatic preheat do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Touch the Auto Preheat button c Touch the check mark d The automatic preheat function is now enabled Repeat the process to disable the automatic preheat function Result The automatic preheat function is now enabled CT TS 014846 a CT ...

Page 78: ...ng or the settings screen do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Scroll to the Security Locks Touch the Lock Recipe Editing button c The enter pass code screen displays Continued on next page CT TS 014846 a CT TS 014849 b CT TS 014887 c ...

Page 79: ... from previous page 4 Create a pass code d Touch the check mark e Touch the check mark f to lock recipe editing 5 Repeat the process to lock manual cooking or lock the settings screen Result The lock recipe editing or the settings screen are now locked CT TS 014890 d e f ...

Page 80: ...ection settings Procedure To view oven information do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Info page icon b The System Info screen displays Scroll to view the oven model serial number system software network status and cleaning timer Result The oven s information has been viewed CT TS 014846 a CT TS 013894 XXXXX XXXXX XXXXX XXXXX XXXXX b ...

Page 81: ...is stored until the information is downloaded Once downloaded the information is removed from the oven s memory Best practice would be to download the information every 30 days to a USB drive The file format is plain text file csv The file can be viewed in Microsoft Excel Procedure To download HACCP data do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the HACC...

Page 82: ...rt 4 Touch the download icon d Loading the data The oven downloads the data onto the USB drive When the process is complete the download successful screen displays Touch the check mark to return to the menu screen Remove the USB drive Result The HACCP data has now been downloaded VMC TS 007852 c CT TS 014899 d CT TS 014902 ...

Page 83: ...meter You have a container filled with ice and water Procedure To calibrate the probe do the following Step Action 1 Place the probe and the thermometer in a container of ice water and allow the temperature to settle to 32 F 0 C 2 Touch the menu icon a The menu screen displays 3 Touch the Settings icon b The General Settings screen displays Continued on next page CT TS 014846 a CT TS 014849 b ...

Page 84: ...d setting 5 Compare the probe temperature reading against 32 F 0 C Touch the or symbols until the temperature displayed is 32 F 0 C e Touch the check mark f 6 Remove the probe from the ice water 7 If the oven has multiple probes repeat this procedure until all probes are calibrated Result The probe is now calibrated CT TS 014920 c d XX XX CT TS 014923 f e ...

Page 85: ...For weekly maintenance do the following Clean the entire oven Make sure to use a non abrasive nylon scrub pad Do not spray the cleaner directly into the fan openings located in the rear of the oven Monthly For monthly maintenance do the following Inspect and clean the air filters Clean out the drip tray line Check the supplied water filtration and change as needed Check for software updates Check ...

Page 86: ...pect the cleaning system pump and hoses for leaks and proper operation For ovens shipped to New Zealand or Australia inspect the back flow preventer check valve per AS NZ3500 1 and AS NZ3500 2 Check operation of all electrical cooling fans Check all electrical connections are properly connected and secure to the boards Check door hinges and handles Tighten secure or adjust as needed Check door gas...

Page 87: ...ycles Cleaning the oven To clean the oven do the following Step Action 1 Touch the menu icon a The menu screen displays Continued on next page WARNING Burn hazard Wear protective gloves protective clothing eye protection and face protection when handling oven cleaner Do not open the oven door during the cleaning cycle NOTICE Using improper cleaning procedures will damage the catalyst and void the ...

Page 88: ...ibute the cleaning tablets equally between the chambers Place tablets on the jet plates Touch Ok d 4 The oven heats to the required temperature for the cleaning cycle then the cleaning cycle starts Continued on next page NOTE Touching the cancel icon X cancels the cleaning cycle The oven will start a forced rinse The forced rinse must complete before operating the oven CT TS 014977 b CT TS 014998 ...

Page 89: ...e oven with a non abrasive scrub pad Follow safety instructions on the bottle of the stainless steel polish 9 Leave the door slightly ajar if the cleaning has been done at the end of the day Result The oven is now clean WARNING Burn hazard Open the door carefully when the cleaning cycle is complete Escaping hot vapors or steam can cause injury NOTICE Use only non caustic cleaners Do not spray dire...

Page 90: ...eviously completed cleaning cycles on the unit Procedure To view the cleaning log do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Cleaning icon b The Cleaning screen displays 3 Touch the cleaning log icon c The Cleaning log screen displays Result The cleaning log has been viewed CT TS 014846 a CT TS 014977 b CT TS 014980 c XX XX XX XX XX AM XX XX XXXX XXAM...

Page 91: ...requency to schedule when the unit will go through a cleaning cycle Procedure To set the cleaning time do the following Step Action 1 Touch the menu icon a The menu screen displays 2 Touch the Settings icon b The General Settings screen displays 3 Scroll c until Cleaning Settings displays Touch the Set Cleaning Frequency d setting Continued on next page CT TS 014846 a CT TS 014849 b CT TS 014983 c...

Page 92: ...t the day and time Touch the check box g next to a day to set it Touch the check mark 6 The Set cleaning frequency hours screen will display Touch the AM PM button h to choose whether the cleaning time is set for AM or PM Enter the time of day for the cleaning Touch the check mark Touch the check mark on the Set Cleaning Frequency setting screen Result The cleaning frequency has been set CT TS 014...

Page 93: ...e control using the ON OFF button 3 Cycle power to the oven either by unplugging the oven or setting the main disconnect switch OFF and ON 4 Continue operation of the oven If the error reoccurs contact Technical Service E 11 Sensor open Cavity air sensor reading 650 F 343 C 1 Power down the control using the ON OFF button 2 Cycle power to the oven either by unplugging the oven or setting the main ...

Page 94: ...g the oven or setting the main disconnect switch OFF and ON 5 Continue operation of the oven If the error reoccurs contact Technical Service E 50 Control board temperature error Temperature measurement failure on the control board 1 Make sure the cooling fan s are operating 2 Make sure the exhaust vents are clean and free of debris 3 Make sure the oven clearances are met 4 Ambient temperature grea...

Page 95: ... temperature greater than 105 F 41 C 5 Check the door gasket for damage and proper seal E 109 High limit error Note Contact an authorized Alto Shaam service partner Open circuit detected across high limit switch 1 If the oven has experienced an over temperature condition allow the oven to cool down for a minimum of 30 minutes 2 Press the high limit reset buttons 3 Continue operation of the oven If...

Page 96: ...tor light a illuminates do the following Step Action 1 Turn off the oven and allow it to cool 2 Resume operation of the oven Result The procedure is now complete NOTE If the fan indicator light remains on the appliance is malfunctioning Disconnect the appliance from the power supply and have it serviced by a qualified technician CT TS 011206 a ...

Page 97: ...on 1 Press and release the high limit temperature reset button s 2 Resume operation of the oven Result The procedure is now complete NOTE The high limit temperature reset buttons are located under the fan cover NOTE If the high limit screen continues to display the appliance is malfunctioning Turn off the appliance and have the oven serviced by a qualified technician CT TS 013954 ...

Page 98: ...TROUBLESHOOTING Converge Operator s Manual MN 47238 Rev 1 8 22 98 This page is intentionally left blank ...

Page 99: ...o units sold after 2 1 2009 and excludes holding only ovens To be valid a warranty claim must be asserted during the applicable warranty period This warranty is not transferable Exclusions This warranty does not apply to Calibration Replacement of light bulbs rubber gaskets grease filters air filters racks jet plates and or the replacement of glass due to damage of any kind Equipment damage caused...

Page 100: ...amage incurred as a result of not following the required maintenance schedule published in the manuals for the equipment Conclusion This warranty is exclusive and is in lieu of all other warranties express or implied including the implied warranties of merchantability and fitness for a particular purpose No person except an officer of Alto Shaam Inc is authorized to modify this warranty or to incu...

Page 101: ...DECLARATION OF CONFORMITY Converge Operator s Manual MN 47238 Rev 1 8 22 101 D ECLARATION OF C ONFORMITY ...

Page 102: ...DECLARATION OF CONFORMITY Converge Operator s Manual MN 47238 Rev 1 8 22 102 ...

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Page 104: ... 0336 AUSTRALIA Brisbane Queensland Phone 800 558 8744 CANADA Concord Ontario Canada Toll Free Phone 866 577 4484 Phone 1 905 660 6781 FRANCE Aix en Provence France Phone 33 0 4 88 78 21 73 GMBH Bochum Germany Phone 49 0 234 298798 0 ITALY Padua Italy Phone 39 3476073504 INDIA Pune India Phone 91 9657516999 MEXICO Phone 52 1 477 717 3108 MIDDLE EAST AFRICA Dubai UAE Phone 971 4 321 9712 CENTRAL SO...

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