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MN-36246 • Rev 3 • 03/17 • 1000-MR2 Refrigerated Carts
Transportation Damage and Claims
All Alto-Shaam equipment
is sold Free on Board
(F.O.B.) shipping point,
and when accepted by the
carrier, such shipments
become the property of the
consignee.
Should damage occur in shipment, do not put the
appliance into service until the damage has been
inspected by an authorized Alto-Shaam service provider.
Shipping damages are a matter between the carrier and
the consignee. In such cases, the carrier is assumed to
be responsible for the safe delivery of the merchandise,
unless negligence can be established on the part of
the shipper.
1. Make an immediate inspection while the appliance is
still in the truck or immediately aft er it is moved to the
receiving area. Do not wait until aft er the appliance is
moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until
a proper count has been made and inspection of all
appliances are received.
3. Note all damage to packages directly on the carrier’s
delivery receipt.
4. Make certain the driver signs the delivery receipt. If the
driver refuses to sign, make a notation of this refusal
on the receipt.
5. If the driver refuses to allow inspection, write the
following on the delivery receipt: Driver refuses to
allow inspection of containers for visible damage.
6. Contact the carrier’s offi ce immediately upon fi nding
damage, and request an inspection. Mail a written
confi rmation to the carrier’s offi ce with the time, date,
and the person called.
7. Save any packages and packing material for further
inspection by the carrier.
8. Promptly fi le a written claim with the carrier and
attach copies of all supporting paperwork.
Alto-Shaam will continue our policy of assisting our
customers in collecting claims which have been properly
fi led and actively pursued. Alto-Shaam cannot, however,
fi le any damage claims, assume the responsibility of any
claims, or accept deductions in payment for such claims.
Record the model and serial number of the appliance for easy
reference. Always refer to both model and serial number in
any contact with Alto-Shaam regarding this appliance.
Model:
______________________________________________
Serial Number: ______________________________________________
Date Installed: ______________________________________________
Voltage: ______________________________________________
Purchased From: ______________________________________________
______________________________________________
______________________________________________
Alto-Shaam has established a twenty-four
hour emergency service call center to offer immediate
customer access to a local authorized service agency
outside of standard business hours. The emergency
service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United
States through the use of Alto-Shaam’s toll-free
number. Emergency service access is available seven
days a week including holidays.
