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Product support
Help is always at hand
Troubleshooting
PLEASE DO NOT
attempt to repair this
appliance yourself please contact the
support contact centre on 0330 041 7490
or consult a qualified electrician
Problem
Possible Cause
The oven does not heat up
The oven may not be switched on. Switch oven on.
A household fuse may have blown, or a circuit breaker
may have tripped. Replace the fuses or reset the circuit. If
this happens repeatedly, call an authorised electrician.
A noise can be heard after a cooking
programme
The cooking fan remains switched on after the end of a
cooking programme.
The light/lamp is not working
Disconnect the appliance from the electricity supply:
Switch off and unplug at the socket, disconnect the fuse,
or switch off at the isolator as appropriate.
-
Turn the lamp anti-clockwise to release it and then pull
it downwards to take it out.
-
Replace it with a new halogen lamp.
-
Refit the lamp cover and turn it clockwise to secure it.
-
Reconnect the appliance to the main electricity supply.
Cakes and biscuits are browning unevenly
There will always be a slight unevenness. If browning is
very uneven check that the correct temperature was set
and that the correct shelf level was used.
Steam is coming from the oven
When cooking foods with a high-water content (e.g. oven
chips) there may be some steam visible at the top of the
door, as there may be a momentary puff of steam when
the door is opened. Stand back and allow any steam to
disperse.
The knobs get hot when I use the oven or the
grill. Can I avoid this?
Yes, this is caused by heat rising from the oven or the grill
and heating them up. Do not leave the oven door open.
Make sure that the grill pan is pushed right back to the
‘back stop’ when grilling. Always grill with the
compartment door closed.
Oven temperature getting hotter as the
cooker gets older
If turning the temperature down using the oven control
knob has not worked, or has only worked for a short time,
then you may need a new thermostat. This should be
fitted by a service person.
Grill not cooking properly
Are you using the pan and trivet supplied with the cooker?
Is the pan being used on the runners, not the floor of the
compartment? Is the grill tray pushed fully back to stop?
The oven is not cooking evenly
If you are cooking a large item, be prepared to turn it
round during cooking.
Ensure the shelves are in the correct positions
