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Alti-IP 600 Manual

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . vii

HAPTER

An Overview of the Alti-IP 600 . . . . . . . . . . . . . . . . . . . . . . . . 1

Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

New in Version Level 12.0.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

HAPTER

System & Network Requirements . . . . . . . . . . . . . . . . . . . . . . 5

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

AltiAdmin/ACM Admin Configuration Requirements . . . . . . . . . . 5

AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Plug and Play Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Normal Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

HAPTER

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Manual Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Apply To Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Copy From Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Plug and Play Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Plug and Play Setup Before IP Phone is Started. . . . . . . . . . . . . 14

Plug and Play Setup After IP Phone is Started . . . . . . . . . . . . . . 14

Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Verifying the Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . 17

Resolving Errors Upon Startup . . . . . . . . . . . . . . . . . . . . . . . 17

Summary of Contents for Alti-IP 600

Page 1: ...Alti IP 600 Phone Administration Manual 05 2004 4290 0010 5 0 ...

Page 2: ...ure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94...

Page 3: ...rk Requirements 5 AltiAdmin ACM Admin Configuration Requirements 5 AltiGen IP Phone Service 6 Plug and Play Feature 6 Basic Mode 6 Normal Operation 6 CHAPTER 3 Installation 7 Manual Setup 7 Apply To Button 11 Copy From Button 11 Plug and Play Setup 13 Plug and Play Setup Before IP Phone is Started 14 Plug and Play Setup After IP Phone is Started 14 Remote Installation 15 Verifying the Phone Startu...

Page 4: ...s 21 System Settings 21 Network Settings 22 Modifying DHCP Settings 23 Enabling DHCP 23 Disabling DHCP 23 Configuring IP Settings 24 Assigning a Local IP Address 24 Assigning a TFTP Server 24 Updating Phone Firmware 25 Resolving Errors Upon Startup 26 Configuring NAT 26 Assigning NAT 27 Setting Ring Tones 27 Distinctive Ringing Support 28 Workgroup Status Display 28 Activity Display 29 CHAPTER 5 P...

Page 5: ...Alti IP 600 Manual iii Local Menu Configuration Messages 39 Alti IP 600H 600PH Running Messages 39 IP Phone Boot Messages 41 User Reference 41 Glossary 47 Index 53 ...

Page 6: ...Alti IP 600 Manual iv ...

Page 7: ...al number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal o...

Page 8: ...538 Upon authorization of return AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a the date and proof of purchase b serial number of the product c your name and company name d your shipping address e a description of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Commun...

Page 9: ...e Alti IP 600 Chapter 2 System and Network Requirements describes configuration requirements Chapter 3 Installation describes how to properly install the Alti IP 600 how to configure network settings and operation notes Chapter 4 Configuration describes how to configure phone settings for the Alti IP 600 Chapter 5 Phone Functions provides on overview of the Alti IP 600 basic functions Appendix A p...

Page 10: ...viii Alti IP 600H 600PH Manual Related Documentation Alti IP 600 Quick Reference Card AltiWare OE ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual ...

Page 11: ...mmunication over an IP network The Alti IP 600 provides functionality similar to traditional analog phones including automatic redial on hook dialing hands free operation 10 programmable keys and LCD display The main components of the phone are illustrated below Figure 1 and defined in the following table Figure 1 Alti IP 600 1 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 2 3 4 ...

Page 12: ...r outlet 5 Soft Keys 1 10 10 soft keys can be configured as a BLF Busy Lamp Field key an AltiServ feature code a speed dial key or a phone setting key set up by the System Administrator in AltiAdmin Note The lower left Soft Key is set up as FLASH by default This can be re assigned in AltiAdmin AltiGen IP Phone Configuration The phone setting key once set up by the system administrator can be confi...

Page 13: ... When a voice mail is deleted the number of voice mails displayed on the LCD will not be updated until the next call is finished 12 Main Indicator Light Slow blink when holding mute or message waiting fast blink for ringing always on when on speaker phone 13 Dial Pad Functions exactly as a dial pad on a traditional telephone 14 RELEASE Releases a call 15 ICOM Incoming voice path through speaker in...

Page 14: ...as an extension Hardware Components The following hardware items are included in this package Alti IP 600 Set Phone receiver AC Adapter Input 100 240V Output DC 5V 2A Power cord Network cable New in Version Level 12 0 0 Configurable BLF ringer Distinctive ringing support Activity display Auto answer mode Workgroup queue status display 19 Receiver Jack Connects to receiver ...

Page 15: ...ub in the corporate LAN DHCP Server to get dynamically IP address when necessary TFTP Server to update the IP phone firmware when necessary GATEKEEPER for Plug and Play feature AltiAdmin ACM Admin Configuration Requirements The Alti IP 600 requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing Refer to the Setting Up IP Extensions chapter in the AltiWa...

Page 16: ...eper on the LAN Basic Mode The Alti IP 600 operates in Basic mode if it fails to register with AltiWare during the startup mode When in basic mode the IP Phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or a...

Page 17: ...out the settings for the following this information will be needed later to configure the Alti IP 600 AltiWare Server IP Address DHCP if DHCP is not used obtain the Alti IP 600 phone s IP address from the System Administrator Gatekeeper Auto Discovery if gatekeeper auto discover is not used obtain the AltiWare IP address Firewall Refer to Firewall Considerations on page 36 2 AltiAdmin ACM Admin Se...

Page 18: ...r setting up an IP extension you can set the following parameters for the IP extension The left side of the IP Phone Configuration window displays all the Alti IP phone extensions that have been set up in the system After creating the IP extensions you can set the following parameters ...

Page 19: ...re Code when selected enter an AltiContact Manager feature code in the field below this will be associated with the corresponding soft key to dial this feature code Speed Dial when selected enter the speed dial code in the field below this will be associated with the corresponding soft key to dial this speed dial code Line Park when selected use the drop down list to the desired Line Park line ID ...

Page 20: ...queue time and the last four digits of the workgroup number the second line shows the agent state See Workgroup Status Display on page 28 for detailed information H 323 Allows you to set the Jitter Buffer in milliseconds the delay used to buffer voice packets received from the IP network The Jitter Buffer should be adjusted according to the WAN bandwidth allocated to data traffic To allow NAT supp...

Page 21: ...al configuration after the IP Phone is registered If the IP phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin ACM Admin settings Also after the IP Phone is successfully registered with the system the IP phone will overwrite the AltiWare IP address and network related settings on the server IMPORTANT When updating the Alti IP 600 phone s firmw...

Page 22: ... stack To connect the Alti IP 600H 600PH a Connect an Ethernet cable from the IP PBX to the network port on the phone b Connect the handset to the receiver jack c Connect an Ethernet cable from another network device such as a desktop computer to the access PC port on the phone d Connect the power plug to the AC Adapter port 4 Configuring Startup Network Settings If you are using DHCP you do not n...

Page 23: ... the LCD screen If the phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode Otherwise refer to Troubleshooting on page 37 Plug and Play Setup The steps for plug and play setup will vary depending on whether or not the Alti IP 600 Phone has been started When the Alti IP 600 is started for the first time it can su...

Page 24: ... extension with the IP extension feature enabled and dynamic IP address is selected 5 Power up the IP Phone 6 Enter the extension number and password 7 The phone will attempt to register as shown in the LCD screen If the phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode Otherwise refer to Troubleshooting on p...

Page 25: ...Window on page 7 8 Setup is complete For further configuration of settings for the Alti IP 600H 600PH refer to Configuring Phone Settings on page 21 Remote Installation To install the Alti IP 600 at a remote location using a DSL connection with or without a router hub 1 Check the firewall settings at the corporate network to open TCP UDP ports required by the Alti IP 600 For more information on fi...

Page 26: ...TCP port 10032 for phone service TCP port 1720 for H 225 TCP UDP 49152 N for H 245 and RTP RTCP where N 49152 62 number of VoIP boards 1 7 Use 27 ENTER to initiate logging onto AltiServ 8 The phone will attempt to register as shown in the LCD screen If the phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode Not...

Page 27: ...ain on to indicate an error status These errors represent hardware failures within the IP Phone LED 1 light on memory check failed LED 2 light on network failed LED 3 light on DHCP failed LED 4 light on attached IP address failed If the phone successfully passes through these stages it has started up properly Otherwise refer to Troubleshooting on page 37 Active Logon While Another Handset is Alrea...

Page 28: ...Keys When the soft key is set to Phone Setting in the IP Phone Configuration window of AltiAdmin the IP Phone user can configure the soft key to store a speed dial number or feature code To configure a soft key with phone setting enabled 1 Press 6 then the ENTER button 2 Scroll to the program key to configure 3 Enter the appropriate digits for the speed dial number or feature code The digits will ...

Page 29: ...ways heard when going offhook on the Alti IP 600 If two calls ring into the Alti IP 600 at the same time and the user attempts to answer the second call the IP phone will automatically connect the user to the first call The user should reboot the Alti IP 600 after disconnecting the LAN cable to the phone The user should reboot the Alti IP 600 after changing the IP address or DHCP setting If the Al...

Page 30: ...Alti IP 600 Manual 20 ...

Page 31: ...ne is registered If the IP Phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin settings Also after the IP Phone is successfully registered with AltiServ the IP Phone will overwrite the AltiWare IP address and network related settings on the server Note Several of these settings can be configured through AltiAdmin by the System Administrator Sys...

Page 32: ...nformation System Version Info Read only version information Indicates the version number of the IP Phone Setting Menu Path Sub Menu Description Enable DHCP Network Enable DHCP Set YES or NO to indicate whether Dynamic Host Configuration Protocol DHCP is being used by the IP phone to retrieve new IP address upon boot up Local Address Network Local Address Sets the IP phone s local address only sho...

Page 33: ...If you do not use DHCP in your network you can disable DHCP before manually assigning an IP address to the Alti IP 600 To disable DHCP use the following steps Note Procedures involving configuring IP settings cannot be completed when DHCP is enabled in your network 1 Press 7 ENTER button 2 Use to select Network then press the Enter key 3 Scroll to Enable DHCP If DHCP is enabled the option displays...

Page 34: ...k An IP address is a 32 bit number expresses as four decimal numbers from 0 to 255 separated by periods To assign an IP address use the following steps 1 Press 7 ENTER button 2 Use to select Network then press the ENTER button 3 Scroll to Local Address 4 Press the ENTER button or FORWARD key 5 Use the buttons on the dial pad to enter a new IP address using the key to enter periods Use the BACK key...

Page 35: ...r normal business hours or when the IP phone is not in use If the Alti IP 600 phone is in use during an update the call will be disconnected You must have a TFTP server to have the Alti IP 600 to connect to in order update the firmware If the Alti IP 600 phone is registered with AltiServ to update the phone firmware from AltiAdmin 1 Launch IP Phone Configuration in AltiAdmin Main Menu 2 Set TFTP S...

Page 36: ...Keys 1 through 4 will remain on to indicate an error status These errors represent hardware failures within the Alti IP 600 LED 1 light on memory check failed LED 2 light on network failed LED 3 light on DHCP failed LED 4 light on attached IP address failed If the phone successfully passes through these stages it has started up properly Otherwise refer to Troubleshooting on page 37 Configuring NAT...

Page 37: ... To assign the NAT address use the following steps 1 Press 7 ENTER button 2 Use to select Network then press the ENTER button 3 Scroll to Enable NAT 4 Press DOWN key to select YES 5 Press the ENTER button 6 Use BACK key to return to the Network menu then select NAT Address Use the buttons on the dial pad to enter the new NAT address using the key to enter periods Use BACK key to correct any mistak...

Page 38: ...ne of the following agent states LOUT logout NRDY not ready DND do not disturb FWD forwarding Note The area is blank if the agent is in any other state Figure 3 Alti IP 600 Workgroup Display example In the workgroup display example QL5 indicates there are five calls in the queue QT12 indicates the one of the calls has been queued for 12 minutes WG2000 indicates Workgroup 2000 NRDY indicates the ag...

Page 39: ...ge in AltiAdmin ACM Admin Activity Display When the Alti IP 600 user calls an extension in the system which has Activity codes set up if the call goes into RNA handling or the destination user has DND enabled the Activity code is displayed on the IP phone Note This feature is not available in Basic Mode Also the activity displayed on the IP phone may truncate the caller ID caller name ...

Page 40: ...Alti IP 600 Manual 30 ...

Page 41: ...ker Busy Lamp Field BLF Associates Soft Key with an extension that can be automaticallydialed when selected the corresponding button light indicates that the extension is busy and blinks when ringing The BLF ring tone is only played when the phone is idle state It is stopped when the destination phone stops ringing or the local phone exits idle state When multiple BLF extensions ring simultaneousl...

Page 42: ...p status of the user in the LCD From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and select the Display Workgroup Status check box Flash Signals PBX that special instructions will follow By default the lower left Soft Key is set up as FLASH This can be re assigned in AltiAdmin through the AltiGen IP Phone Configuration window Only thi...

Page 43: ... to Line Park The LED for Line Park soft key will be lit up and turns off when the parked call is picked up the caller hangs up or the call is routed to voice mail Mute While on a call mutes conversation Feature does not require special configuration to work Program Soft Keys Associates Soft Key with a speed dial number or feature code that can be configured directly on the IP Phone Go to AltiGen ...

Page 44: ... Speaker Enables use of speaker phone Feature does not require special configuration to work Speed Dial Quickly dials a specified number that has been previously stored In AltiAdmin go to Extension Configuration Station Speed and enter the Speed Dial entries for the appropriate extension s Then go to AltiGen IP Phone Configuration on the the Management Menu go to the desired extension and set the ...

Page 45: ...CD 2 x 16 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD and system information LED Hold Mute Speaker Conference Forward Intercom and Release Message waiting indicator LAN 2 Standard 10 100 Base T RJ 45 Ports One for network to phone connection and one hub port for connection from phone to...

Page 46: ...0025 AltiReach AltiLink 10015 AltiView AltiAgent AltiLink VM Service 10025 10028 Supervisor AltiLink Internal External CDR Logger 10025 10027 CDRSearch AltiLink Internal External CDR Logger 10025 10027 TAPI Client TAPI Gateway 10026 Alti IP 600H 600PH AltiGen IP Phone Service 10032 VoIP H 323 H 225 Gatekeeper VoIP H 323 H 225 1720 1718 1719 VoIP Message Waiting VoIP Message Waiting 49151 VoIP H 24...

Page 47: ...oot Download to YES after the phone reboots and if the setting still says YES the boot failed Check the Alti IP 600 phone s IP address network default gateway settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the Alti IP 600 Check to make sure app_mid bin and dsp bin files exist in TFTP server directory IP P...

Page 48: ...oor voice quality Make sure a switch is used rather than a hub in the corporate LAN G 711 provides better voice quality If VoIP is set up over WAN set priority queuing on the WAN router Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency Adjust jitter buffer to accommodate network latency Register failed Check to make sure the ext...

Page 49: ...utes inside the configuration menu if no action is taken LCD will show this message and then quit the menu conf exception During configuration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value...

Page 50: ...eck IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the Alti IP 600 was not able to receive the IP address from the DHCP server INVALID IP INPUT AGAIN The inputted IP address is invalid INVALID VAL During register of IP extension an invalid response return value returned from phone server NO IP ADDR Alti IP 600 cannot attach an IP address due to netw...

Page 51: ... memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK Firmware update successful update APP S1 Appears when Boot Download is set to TRUE The Alti IP 600H 600PH will show this message when it is rebooted FUNCTION KEY SEQUENCE Auto Answe...

Page 52: ...yed in LCD screen FORWARD key is for menu selection BACK key returns to previous configuration menu or deletes the last digit input 3 Press ENTER button to access selected menu setting Handset Headset Speaker To switch between handset headset and speaker the user can go offhook press the Speaker button or press the Headset button 10 soft key Hold During a call 1 Press HOLD button to put current ca...

Page 53: ...REDIAL button 2 Use to scroll to the desired entry scrolls to previous entry scrolls to first entry 3 Press SPRK MUTE button or raise handset Redial up to 16 last calls Redial up to 32 digits Release For a connected call 1 Press RELEASE to hang up the call Restore Default Settings 1 Press 7 then ENTER button 2 then ENTER button Ring Tones 1 Press 6 then ENTER button scroll to SELECT RING Soft Key ...

Page 54: ... refuses the call return to the original call by pressing BACK key Voice Mail Phone is onhook 1 Press VM button 2 Enter voice mail password 3 Press VM button again or ENTER button The main LED light also blinks when a voice mail message is waiting The LCD displays the VM count which includes only unheard messages when onhook Volume To adjust volume on handset speakerphone 1 Take phone offhook by p...

Page 55: ... Phone must be onhook 32 acct code Enter Account Code before dialing XSFR button 32 acct code Enter Account Code mid call 33 Do Not Disturb 36 Call Forwarding 37 Remote Call Forwarding Other Features 22 Feature Status Check 25 Station Speed Dial Setup 38 Outside Call Blocking operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 46 Group Paging for Alti IP...

Page 56: ...User Reference 46 Alti IP 600 Manual ...

Page 57: ...e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator ...

Page 58: ...onfigured to other protocols by converting protocols A gateway is the point where a circuit switched call is encoded and repackaged into IP packets GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conf...

Page 59: ...ol address IP address used within one network to a different IP address known within another network Once network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set ...

Page 60: ... process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are handled on a first in first out basis R RAS Remote Access Service RJ...

Page 61: ...ications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the Web or any other Internet facility user s the person or persons accessing the features and functions of the AltiWare product V virtual extension an extension not associat...

Page 62: ... workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup members ...

Page 63: ...g a TFTP server 24 26 assigning NAT 27 audio standards 35 auto answer 31 B basic mode 6 BLF 31 Boot Download 22 C call accounting tables 35 call control protocols 35 CONFERENCE button 3 Configuring 26 configuring IP settings 24 configuring NAT 26 configuring phone settings 21 configuring startup network settings 12 configuring TFTP options 24 26 connection setup 11 copy from IP phone 11 D DHCP 35 ...

Page 64: ...mask 22 26 network protocols 35 network requirements 5 network settings 22 network setup 7 normal operation 6 O overview Alti IP 600 overview 1 P phone functions 31 standard 34 phone setting soft keys 18 phone settings 21 plug and play 6 setup 12 power 36 R rebooting 18 REDIAL button 3 RELEASE button 3 remote installation DSL 15 restoring default settings 15 18 ring tones 27 RTCP 35 RTP 35 S setti...

Page 65: ... Manual 55 U UDP 35 updating phone firmware 25 using DSL 15 V verifying phone startup process 17 version information 22 VM button 3 volume 3 W warranty v how to get service v workgroup status display 28 X XSFR button 3 ...

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