14
TROUBLESHOOTING
Problem/?
Possible Causes
Solutions
Machine will
not turn on
Overloaded circuit
Try a different outlet
Loose lid
Check top lid is secure
Loose plug
Check plug is pushed in
all the way at the base
Liquid level is above
MAX line
Overflow
Use no more than 5 cups
of liquid
Too much soap added
during cleaning cycle
Use no more than 5 cups
of liquid
Top may have
gotten wet
LED screen is
not responding
Allow the unit to dry
overnight and then
try again.
WARRANTY
The Alpha420 EdiWhip is guaranteed to be free from manufacturer
defects for 1 year from the date of original purchase. If there are prob-
lems due to manufacturing, we will replace or repair the unit.
There is no warranty for blades.
This warranty only covers the original purchaser and does not cover
problems resulting from misuse, neglect, use for commercial purposes,
any use not conforming to manual directions or other causes not arising
from manufacturer’s materials or workmanship. If the unit has been
altered or modified, warranty is null and void.
If you have a problem with your machine:
Read the Troubleshooting/FAQ or email [email protected].
We may be able to quickly troubleshoot it and get everything
working correctly.
If we are unable to resolve the issue,
01.
02.
You MUST provide proof of purchase.
We will issue Return Authorization number (RMA)
Original consumer is responsible for shipping costs to Alpha420,
including all parts, via a tracked shipping agent (FedEx or UPS).
Warranty does not cover damage during shipping to the service
location. Take proper precautions.
