13
Material Authorization (RMA) number, and
shipping instructions.
Send the instrument prepaid. Securely package
your instrument in a strong container
surrounded by at least two inches (5 cm) of
suitable shock-absorbing material. Mark the
outside of the shipping container with the RMA
number. Also include the purchase order
showing instrument model number, cost of
service and/or calibration, and the RMA
number. This will expedite processing of your
instrument when we receive it. See back cover
for factory address.
Damaged in Transit
All orders are carefully packed for shipment.
On receipt, if the shipping container appears to
have been damaged during shipment, the
instrument should be thoroughly inspected. The
delivering carrier’s papers should be signed
noting the apparent damage. DO
NOT
DISCARD THE BOX.
If the instrument itself has been damaged, a
claim should be promptly filed against the
carrier by the customer. The selling agent will
assist the customer by supplying all pertinent
shipping information; however, the claim must