Buttons & Ports
MODEM
1
2
3
PWR
WPS /
SYNC
Modem Port
Wired Ports
Power Port
Us
e the power adapter
with the white sticker
ALLY Router
NETWORK
PWR
WPS /
SYNC
Wired Port
Power Port
Use the power adapter
with the yellow sticker
ALLY Extender
5
4
6
7
Fast Blinking -
Resetting to default
factory settings
Solid -
Internet Connection OK
Solid -
No Internet Connection
Slow Blinking -
Loading new
firmware, booting up, or Sync/WPS
connection initiated
Solid -
70 to 100% Connection
strength with the ALLY Router
Slow Blinking -
Loading new
firmware, booting up, or Sync
connection initiated
Fast Blinking -
Resetting to
default factory settings
Solid -
0 to 59% Connection
strength with the ALLY Router
Slow Blinking -
No connection
to the Router has been established
Solid -
60 to 69% Connection
strength with the ALLY Router
Status Lights
ALLY Router
ALLY Extender
Get Answers
If you are experiencing problems with your
ALLY setup, please contact our Elite Support.
1-800-573-8820 or 1-909-217-3168 | [email protected] | www.ampedwireless.com/support
During setup on the ALLY app, I get an error message that says: "No Internet
Detected" and I cannot finish the setup.
Reset your modem by holding down the Reset button located on the back of the modem for approxi-
mately five seconds. Try the automatic configuration again.
Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP
settings. You can set Static IP using the ALLY app by running through the setup process and tapping
"Manually configure your ALLY" when the Connection Error page appears.
DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode,
you will need to manually configure your Internet connection settings and obtain your username and
password. You can set a PPPoE connection using the ALLY app by running through the setup process
and tapping "Manually configure your ALLY" when the Connection Error page appears.
a)
b)
c)
My Wi-Fi coverage is poor or my Wi-Fi speeds seem slow. It doesn’t seem
like my ALLY Extender is working.
Power on the ALLY Extender and check that the status LED is either green or orange. If the color is
red this means the ALLY Extender is too far from the ALLY Router. Power off the ALLY Extender and
move it to a location closer to the ALLY Router and power it on again. Check that the ALLY Extender
LED is green or orange. If it is still red repeat the above steps.
If the ALLY Extender LED is flashing red, this means it does not have a connection to the ALLY Router.
Check that the ALLY Router is powered on. If it is, reboot the ALLY Extender by powering it off and
back on. If the LED remains flashing red, move the ALLY Extender closer to the ALLY Router and check
again until the LED turns green or orange.
If your LED remains flashing red after trying (a) and (b), please contact Elite Support.
a)
b)
c)
I see an error "No Connection to ALLY" when using the ALLY app.
The ALLY Router and the ALLY app can no longer communicate. Check that the ALLY Router is
connected to the modem correctly. Reboot your modem or the ALLY Router if necessary.
a)
I wish to configure advanced settings on the Router, such as changing Wi-Fi
channels, configuring port forwarding, USB storage, etc.
To access the advanced settings menu, connect to the ALLY’s Wi-Fi network. Open a web browser
and go to: http://setup.ampedwireless.com. You will be prompted for a password which can be found
on the ALLY app by going to Settings (icon on the top right corner of the status page) and then going
to Advanced settings. Some features on the Web Menu will be disabled when the Router is in use with
the ALLY app.
a)
How can I remove my ALLY Router from my ALLY app account?
Go to the ALLY app and tap on the settings icon on the top right corner of the home screen. From the
settings screen tap "Erase all data & disconnect ALLY". This will remove your ALLY Router and allow
you to set the ALLY Router to a new account or an existing account.
a)
I wish to use the ALLY Router and Extender without the app. How do I do this?
If you have never set the ALLY Router up using the ALLY app follow these steps: Power on the ALLY Router
and connect to the ALLY’s Wi-Fi network. Open a web browser and go to: http://setup.ampedwireless.com
to access the web menu and web based setup wizard. Follow the steps to configure your ALLY Router.
If you have previously configured the ALLY Router using the ALLY app and you wish to no longer use the
ALLY app with the Router follow these steps: While the ALLY Router is powered on, reset the ALLY Router
by pressing the Reset button on the bottom of the Router for 10 seconds. The status light should blink
rapidly when the Router has been reset. Once this is done, follow the steps in (a) to configure the Router
using the Web Menu.
a)
b)
© 2017 Amped Wireless / Newo Corporation. All rights reserved.
ALLY12B / ALLY19B
v031717
