Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850
Page 61
Version: T Revised: February 14, 2019
To manage voicemail messages:
Log in to the Audio Message Center and play the message. While playing the message, use the
navigation buttons to:
•
Select button - plays or pauses the message.
•
Left navigation button - skips back in the message or press and hold to return to the beginning
of the message.
•
Right navigation button - skips forward in the message.
•
Up navigation button - go to the previous message.
•
Down navigation button - go to the next message.
Select an option from the table below to manage the voicemail. Options 1 and 9 are only available if an
Allworx user left the voicemail message. The Allworx system automatically saves the messages unless
the user chooses to delete the message.
7
Access an outside line
(if enabled).
• Dial the external phone number directly. It is NOT necessary to dial 9 or 78+PIN before the number.
• After connecting to an external call and the external party hangs up, users hear a dial tone to place
additional calls. Additional options include:
8
To manage schedules (
requires Allworx System Administrator or Phone Administrator permissions).
See
“To update the schedule mode/greeting remotely:” on page 78
for more information.
9
To manage system recordings
(requires Recording Manager permissions). See
Queues/ACD Queues recordings and schedules:” on page 64
hang up
End the call.
#
Return to the previous menu.
*
Replay the menu options.
* +
<extension>
Call any internal extension. This option is not announced during the menu prompts.
If connected to voicemail, call another internal extension by dialing * + extension on the numeric
keypad or dial “0” for the operator.
Example
: Mary calls John’s extension, but John’s voicemail
answers. Mary decides to talk to Jim instead of leaving a voicemail message. She dials *102 and
immediately transfers to Jim’s extension.
Key
Option
Key
Option
*#
Disconnects (hangs up) the call and returns to the dial tone.
*# <Allworx PIN> #
Returns to the Audio Message Center from the dial tone.
NOTE:
The ability to hang up a call and return to a dial tone using *# is not available for some
combinations of originating phones / outside lines. Contact the Allworx administrator for
more information.
