Allworx
6x
Overview, Page 7
Allworx provides software feature options to help your business
increase its productivity, efficiency and customer response.
Software features
Call Assistant
™ 1,4
• Live answering position.
• Software tool; works in conjunction with any
Allworx phone.
• All key calling functions available via software —
answer, release, hold, transfer, park, etc.
• View status of all users.
• Manage outside lines, auto attendants, queues,
parked calls, monitors, etc.
• Record calls directly from the Allworx Call
Assistant. Active calls can be recorded by a simple
click in your Call Assistant Tool Bar.
• Call History screen allows users to record incoming
and outgoing calls with the Call Assistant and quickly
redial those contacts at the touch of a button.
Internet Call Access
™ 1
• Internet Call Access using SIP protocol:
– Multi-site connectivity
– Users access Allworx VPN through Microsoft’s
Network Connection Tool.
• Multi-site calling does not require an ITSP service.
• This option is required when you want to call
directly between multiple Allworx sites or connect
the Allworx to an ITSP.
2
Call Queuing
™ 1,4
• Ten queues supported with up to 16 calls across
all queues.
• Up to 8 calls available for each queue.
• Customizable queue messages.
• View continuously updated queue status on your
PC (number in queue, longest wait time, average
wait time).
• Call Details Report available — export to Microsoft
Excel for further analysis.
• All phones ring when caller is in queue, first one to
answer gets caller.
• Remote users can participate in queue.
• Each phone can be set to ring after:
– X number of callers in queue
– Caller(s) have waited longer than X seconds.
• Phones can answer multiple queues.
Virtual Private Network (VPN)
1
• VPN (Virtual Private Network)
1
— PPTP
(Point-to-Point Tunneling Protocol) security.
• PPTP-based VPN for up to 16 simultaneous users.
1
• One VPN license comes standard for the system
administrator.
• Access Allworx remotely via VPN and get full
functionality (email, directory, etc).
Conference Center
™ 1
• Full administrative view of users and conferences.
• Setup conference calls 24/7.
• Secure conferencing option — ID and Password
protection.
• Centralized scheduling and moderation of calls.
• Easy-to-use graphical user interface.
• Seamless integration with Allworx systems and
phones.
• Quick and easy installation.
• Ability to create recurring conference calls.
System Software
My Allworx Manager
• Allworx automatically generates a company Intranet
site containing web pages with access to shared
folders, phone extensions, user’s current presence
status, company directories, call queue statistics,
user’s conferences and other useful information.
24x
4
8
•
6x
1
8
•
Allworx
System
Conference
Center(s)
Seats per
Conference
3-way
Conference
Conference Center capability by system
