Allview 32ATC6500-H, User Manual

Page: 9 / 38

9
TROUBLESHOOTING
Before calling a service technician, please check the following for a possible cause of the symptom and
some solutions.
General Problem/Solution
Remote control does not work

Check the remote sensor on the remote control.

Change the batteries.

Batteries are not installed correctly.
 Main power is not connected.
Poor Signal
This is usually caused by interference from cell phones, walkie-talkie, automotive ignition system, neon,
electric drill or other electronic equipment or radio interference sources.
Picture & Sound/Solution
No picture, no sound
 Check the signal source.

Plug another electrical device into the outlet to make sure it is working or turned on.

Power Plug is improperly connected to the outlet.
 Check the signal.
No sound, picture 0K

If there is no sound, try to unmute or increase the sound volume.

Open the sound menu and adjust ‘Balance’.
Abnormal picture
No color or bad picture quality

Adjust the color option in menu settings.

Keep the TV at a sufficient distance from other electronic products.

Try another channel, maybe it is an exit broadcasting signal problem.
Bad TV signal (Display mosaic or snowflakes)

Check the signal cable and adjust the antenna.

Fine tune the channel.
 Try another channel.
Multimedia Player/Solution
‘ Unsupported file ’ appears or audio is normal but video is abnormal

The media file may be damaged, check if the file can be played on the PC.

Check if video and audio codecs are supported.
‘Unsupported audio’ appears or video is normal but audio is abnormal

The media file may be damaged, check if the file can be played on the PC.

Check if video and audio codecs are supported.
Network/ Solution (May not be available)
Network failure

Check if the router works well.
 For models needing USB dongle to connect to internet, check if the USB dongle is inserted well.

Make sure the TV has connected to the router successfully.
Browser/Solution (May not be available)
Web page cannot be displayed completely .

Flash is not supported.
Browser is forced to be shut down.

Web page includes too many large pictures, this leading to insufficient memory and closing the browser.