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Alliance Appliances Pty Ltd
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2. Where a failed component, heat exchanger or water heater is replaced under warranty,
the balance of the original warranty period will remain effective. The replaced component,
heat exchanger or water heater does not carry a new warranty.
3. Where the water heater is installed outside the boundaries of a metropolitan area as
defined by Alliance or further than 25km from an Alliance Accredited Service Agent, the
cost of transport, insurance and travelling costs between the nearest Alliance Accredited
Service Agent’s premises and the installed site shall be the owner’s responsibility.
4. Where the water heater is installed in a position that does not allow safe, ready access,
the cost of accessing the site safely, including the cost of additional materials handling and
/ or safety equipment, shall be the owner’s responsibility.
5. The warranty only applies to the water heater and original or genuine (company)
component replacement parts and therefore does not cover any plumbing or electrical
parts supplied by the installer and not an integral part of the water heater, e.g. pressure
limiting valve; isolation valves; non-return valves; electrical switches; pumps or fuse.
6. The water heater must be sized to supply the hot water demand in accordance with the
guidelines in the water heater literature.
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN
THE WATER HEATER WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY
CAUSE THE WATER HEATER WARRANTY TO BECOME VOID AND MAY INCUR A
SERVICE CHARGE AND / OR COST OF PARTS.
a) Accidental damage to the water heater or any component, including: Acts of God; failure
due to misuse; incorrect installation; attempts to repair the water heater other than by an
Alliance Accredited Service Agent or Alliance Service.
b) Where it is found there is nothing wrong with the water heater; where the complaint is
related to excessive discharge from the pressure relief valve due to high water pressure;
where there is no flow of hot water due to faulty plumbing; where water leaks are related
to plumbing and not the water heater or water heater components; where there is a failure
of gas, electricity or water supplies; where the supply of gas, electricity or water does not
comply with relevant codes or acts.
c) Where the water heater or water heater component has failed directly or indirectly as
a result of: excessive water pressure; excessive temperature and / or thermal input;
corrosive atmosphere; ice formation in the pipe work to or from the water heater.
d) Where the water heater or water heater component has failed directly or indirectly as a
result of ice formation in the waterways of a water heater: where the water heater has
not been installed in accordance with the water heater installation instructions; where the
electricity supply has been switched off or has failed and the water heater has not been
drained in accordance with the instructions; due to an ambient temperature below -20°C
(including wind chill factor).
Cont...
